Compare Cloudflare vs Okta

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Popular Solutions

Cloudflare

26 reviews

Cloudflare Web Application Firewall

15 reviews

Cloudflare One

15 reviews

Okta Workforce Identity

25 reviews

Okta Customer Identity

5 reviews

Top Industries

Educational Organization

23%

Computer Software Company

13%

Financial Services Firm

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Spencer Malmad
Owner at Tech Exchange
I use Cloudflare for legacy websites that I need to protect because they're very vulnerable or to secure a client's...
Read full review of Cloudflare »
SachidDoshi
Senior Enterprise Security Architect at HGS - Hinduja Global Solutions
As a senior enterprise architect, I work on solution developments using Cloudflare Web Application Firewall, and the...
Read full review of Cloudflare Web Application Firewall »

Review 1 of 2

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
Read full review of Okta Workforce Identity »
Upendar G
Senior Consultant at Wipro Limited
In Okta Customer Identity, I primarily respond to application handling with around three thousand applications. This...
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

KornthawatPhichitoakkhanit
Cloud Business Developer at GWS Cloud
Regarding satisfaction, I would say that typically, we don't require support for the usual setup. We can manage it...
Read full review of Cloudflare Web Application Firewall »
XYX ABC
Product Manager at Infozion
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Binuprasad Madhu
Site Reliability Engineer at a tech vendor
Cloudflare support responds as quickly as possible. If you have any issues, you can get a support engineer with the...
Read full review of Cloudflare »
Thiago Ribeiro
System Analyst at Infrasat
I have never had to contact technical support or open a ticket because the servers are so reliable.
Read full review of Cloudflare »
Spencer Malmad
Owner at Tech Exchange
It depends on the level of support. Basic Cloudflare support is average. Enterprise support is amazing. It's 10 out...
Read full review of Cloudflare »
Daniyal Khalid
Technical Solutions Specialist at Google
When we often face issues with the service, we contact the support team. The team is really good. However, support...
Read full review of Cloudflare One »
Madhurya Dutta
IT Associate at GNRC Hospitals
I haven't contacted technical support.
Read full review of Cloudflare One »
Bo Bo Zin
Head Of Technology Department & Transformation at Yoma Bank
I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be...
Read full review of Cloudflare »
Ryan Pellette
Product Manager at a tech services company
I haven't contacted support which indicates a good self-serve product. The tools to answer your own questions are...
Read full review of Cloudflare »
Anonymous User
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
Read full review of Cloudflare »
Anonymous User
DevOps Engineer at a tech services company
I have never contacted Cloudflare's support team.
Read full review of Cloudflare »
Anonymous User
CTO at a retailer
Cloudflare is a customer-oriented company and offers solid support.
Read full review of Cloudflare One »
Anonymous User
CTO at a tech services company
The solution's customer support is really bad. When you have some issue, you will never get an answer from customer...
Read full review of Cloudflare Web Application Firewall »
Daniel Kabucho
Technical Solutions Specialist-Cyber security at Liquid Telecom
Based on our usage and experience, the support is good, but we do not know about the client's experience.
Read full review of Cloudflare »
Tch40Dr800
Business Director at a tech services company
I'm quite comfortable with them so I don't see a big issue. We get fairly good support. The earlier issues that we...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at Brace Software
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Shahwar Ahmed
Customer Success Associate at RapidCompute
The technical support response time for Business Plan customers could be reduced. Most companies opt for this...
Read full review of Cloudflare »
Anonymous User
System Administrator at a tech vendor
Technical support is excellent.
Read full review of Cloudflare »
Herb Angle
Owner at Hga consulting
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare »
Anonymous User
Linux/Cisco/Microsoft Infraestructure Manager at a tech services company
Technical support is 10/10.
Read full review of Cloudflare »
Anonymous User
Information Technology Engineer at a tech vendor
I haven't contacted technical support.
Read full review of Cloudflare »
Anonymous User
Works at bitmart
The technical support is good.
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Cloudflare Access primarily focuses on customer self-onboarding, assisting them in setting up their access. They do...
Read full review of Cloudflare One »
Anonymous User
Technical Lead at a tech services company
I don't need any technical supports because there are a number of blogs with solutions for most of the problems....
Read full review of Cloudflare »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »
Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
Read full review of Cloudflare »
Anonymous User
Network Security Engineer at a computer software company
We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the...
Read full review of Cloudflare »
BrianWilliams
VP/Director of IT
I've tried to contact technical support three times without any luck. I found the solution myself. If I look at the...
Read full review of Cloudflare »
Anonymous User
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
The technical support team is very good and they know what they're doing.
Read full review of Cloudflare »

Review 1 of 30

Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
Miguel Purizaca
IT Manager at EGP
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Workforce Identity »
Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
Read full review of Okta Workforce Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Customer Identity »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Workforce Identity »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at Pitney Bowes
We have been satisfied with their customer support.
Read full review of Okta Workforce Identity »
SuryakantKale
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Workforce Identity »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Workforce Identity »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Workforce Identity »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Customer Identity »
Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Customer Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Customer Identity »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.