Okta Customer Identity Reviews

Name: Okta Customer Identity
Brand: Okta
Rating: 4.2 (14 reviews)

Vendor: Okta

4.2 out of 5

14 reviews
100% willing to recommend

What is Okta Customer Identity?

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

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Okta Customer Identity is the #5 ranked solution in top Customer Identity and Access Management (CIAM) solutions. PeerSpot users give Okta Customer Identity an average rating of 8.4 out of 10. Okta Customer Identity is most commonly compared to Auth0: Okta Customer Identity vs Auth0. Okta Customer Identity is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.

Buyer's Guide

Okta Customer Identity

January 2025

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Helped 831,265 peers since 2012

Featured reviews

Upendar G

Senior Consultant at Wipro Limited

There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.

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SaravanaKumar8

Solution architect at Infosys

If we wanted to access the Azure portal or any other portal, we used to scan with Authenticator. Once it was approved, we accessed the portals. The product is equivalent to Microsoft’s solution. I used Duo instead of Authenticator to authorize applications. People use Conditional Access Policy. People generally prefer Microsoft because it is free. I will recommend the tool to others. Our recommendations are based on the customer’s requirements, bandwidth, and budget. Overall, I rate the tool an eight out of ten.

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AmitSingh2

Microsoft Azure Engineer at Sycomp

I'm using the latest version of Okta Customer Identity. My company has a partnership with Okta Customer Identity. Two thousand people use Okta Customer Identity within the company, mostly engineers. Three people take care of the deployment and maintenance of the solution: one junior engineer, one system engineer, and one architect. There's a plan to increase the number of users of Okta Customer Identity in the future. My advice to people looking into implementing the solution is to go ahead and implement it. Okta Customer Identity is a very good technology to work with, with a very knowledgeable support team. You'll get instant support, and the team is very supportive. My rating for Okta Customer Identity is eight out of ten. I'm not scoring it a ten because of some gaps. It's fine for me right now, but in the future, I would like to see improvements in the solution.

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Okta Customer Identity mindshare

As of January 2025, the mindshare of Okta Customer Identity in the Customer Identity and Access Management (CIAM) category stands at 8.5%, down from 12.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

PeerAnalyst reports

Type	Title	Date
Category	Customer Identity and Access Management (CIAM)	Jan 21, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 21, 2025	Download
Comparison	Okta Customer Identity vs Auth0	Jan 21, 2025	Download
Comparison	Okta Customer Identity vs Ping Identity Platform	Jan 21, 2025	Download
Comparison	Okta Customer Identity vs Omada Identity	Jan 21, 2025	Download

Title	Rating	Mindshare	Recommending
Auth0	4.2	25.5%	88%	17 interviews Add to research
ForgeRock	4.0	11.5%	92%	30 interviews Add to research

Valuable Features

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"We can integrate two-factor authentication with the applications."
"The end user's ease of use is the most valuable feature."

Room for Improvement

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"The product must be provided for free."
"The integration process takes a bit longer than we would want it to."

Pricing

"The solution is really expensive."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"Okta Customer Identity is not an expensive solution."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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