Compare CyberArk vs Okta

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

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Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

Venafi

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Okta Workforce Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Popular Solutions

CyberArk Privileged Access Manager

41 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

11 reviews

Okta Workforce Identity

25 reviews

Okta Customer Identity

5 reviews

Top Industries

Educational Organization

28%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
My role involved installing agents on Linux servers, specifically utilizing a single sign-on. This implementation...
Read full review of CyberArk Identity »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
We utilize C3M Cloud Control solely for demonstration purposes as there are limited cloud-based assets to work with....
Read full review of C3M Cloud Control [EOL] »
Anonymous User
Global Security Systems Consultant at a insurance company
Our primary use case for CyberArk Endpoint Privilege Manager is to control privileged access to endpoint machines,...
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Oupa Mpe
Solutions Architect at a tech services company
We primarily use Centrify for authentication in a Linux environment.
Read full review of Centrify Endpoint Services [EOL] »

Review 1 of 5

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
Read full review of Okta Workforce Identity »
Upendar G
Senior Consultant at Wipro Limited
In Okta Customer Identity, I primarily respond to application handling with around three thousand applications. This...
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
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Kaspars Vasilevskis
Security Delivery Associate Manager at Accenture
I would give CyberArk's tech support a nine out of ten. They have made it so only certified experts can raise support...
Read full review of CyberArk Endpoint Privilege Manager »
Volodymir Kolisnyk
Security specialist at Kavitech
Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or...
Read full review of CyberArk Privileged Access Manager »
Korneliusz Lis
CyberSecurity Service Support Specialist at Integrity Partners
Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.
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Anonymous User
Cyber Security Supervisor at a tech company
Technical support is 7/10.
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Anonymous User
Technical Consultant at a computer software company
One of the product's strengths is the large international user community. Often, you don't need to speak directly to...
Read full review of CyberArk Endpoint Privilege Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
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YogananthamTheerthagiri
Channel Sales Manager at Cyber Knight Technologies FZ LLC
The product's technical support is only average. They need to improve their response time.
Read full review of CyberArk Endpoint Privilege Manager »
Ashish Pandey
Technical Manager at Tech Mahindra Limited
We usually have support along with the licenses that we purchase. That way, whenever there is any kind of an issue...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
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Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
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Ashish Pandey
Technical Manager at Tech Mahindra Limited
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
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Anonymous User
Consultant at a recruiting/HR firm
We have enterprise support from the vendors. The response time could be a bit better. Some people don’t have the...
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Anonymous User
Associate Vice President & Head of Apps Support at a tech services company
The support has been good. Turnaround times have been okay. They have not been immediate, but they do respond in a...
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Anonymous User
IT Security Specialist I at a healthcare company
They are extremely knowledgeable. Sometimes I asked a question, and their first reply is the answer. Then, I have...
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karthikrajaraj
Technical Director at Unique Performance Techsoft Pvt Ltd
Excellent customer support.
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Anonymous User
Engineering Lead PAM
We have frequently worked with CyberArk technical support. In the last year their support has been changed. I would...
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Deepak Sahani
Senior Manager, Cyber Security at OPTIV
The tool's support gets worse each year. Support is outsourced to smaller companies, which doesn't work fine. Its...
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TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
I have not used the support from CyberArk Endpoint Privilege Manager.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Master software engineer at a financial services firm
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes...
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Malhar Vora
CyberArk PAS Solution Professional | Project Manager at a tech services company
I would give technical support a rating of 4.5/5.
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Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
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Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
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Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
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Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
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Anonymous User
Engineer
Their technical support is very good. The response time is not too great, although they can respond in a very short...
Read full review of CyberArk Identity »
Anonymous User
Hyperautomation Architect at a insurance company
I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time...
Read full review of CyberArk Identity »
MariuszWalo
Presales Engineer/Network Security Technical Consultant at a tech services company
I've never had to reach out to technical support.
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Anonymous User
Senior Consultant at a consultancy
The support from CyberArk Endpoint Privilege Manager is excellent. We have good support in our SLAs, it is for five...
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Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at Pitney Bowes
We have been satisfied with their customer support.
Read full review of Okta Workforce Identity »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Workforce Identity »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
Oscar Iván Mejía
Database and Systems Manager of the IT department at Humanitree
Technical support is excellent. They are helpful and responsive.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly...
Read full review of Okta Customer Identity »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Workforce Identity »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Workforce Identity »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Workforce Identity »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Customer Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Workforce Identity »
Alexis Tran
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Customer Identity »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
SuryakantKale
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
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Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

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