Compare Freshworks vs NAVEX

Freshworks

Based on 74 reviews.

NAVEX

Based on 11 reviews.

Sample Customers

Popular Solutions

10 reviews

10 reviews

4 reviews

0 reviews

1 reviews

Top Industries

Computer Software Company

24%

Financial Services Firm

Manufacturing Company

Retailer

Financial Services Firm

11%

Computer Software Company

Retailer

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Trilochana Gouda
IT manager at a comms service provider
We are using Freshservice for the IT ticketing system for business users.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We utilize Freshdesk ( /products/freshdesk-reviews ) primarily for handling incoming tickets. The system auto-assigns...
Read full review of Freshdesk »

Review 1 of 3

MgmtAnalyst196
-- at a performing arts
We use this for all of our main policies as well as to keep track for our federal requirements. We also use it for...
Read full review of NAVEX Global »
Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
Read full review of NAVEX One »

Review 1 of 2

Customer Service

Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Paulo Roberto Vieira Mendes
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »

Review 1 of 30

Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
Read full review of NAVEX Global »
Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
Read full review of NAVEX Global »
Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
Read full review of NAVEX Global »
Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
Read full review of NAVEX Global »
Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
Read full review of NAVEX Global »
Anonymous User
Quality Improvement Director at a healthcare company
10/10
Read full review of NAVEX Global »
Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
Read full review of NAVEX One »
Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
Read full review of NAVEX Global »
MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
Read full review of NAVEX Global »
Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
Read full review of NAVEX Global »
Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
Read full review of NAVEX Global »

Review 1 of 11

Technical Support

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