Compare Gigamon vs Rapid7

Gigamon

Based on 8 reviews.

Rapid7

Based on 160 reviews.

Sample Customers

Gigamon Deep Observability Pipeline

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Gigamon Deep Observability Pipeline

6 reviews

Rapid7 InsightVM

21 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

9 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Government

Educational Organization

23%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
It improved the capability to analyze the environment and network problems. It also helped streamline your security...
Read full review of Gigamon Deep Observability Pipeline »

Review 1 of 1

Aqeel Junaid
Junior Executive - Information Security at sunshine holdings
I've been using Rapid7 Metasploit to create vulnerabilities and test exploits. I can create malicious Word documents...
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I am using Rapid7 AppSpider for vulnerability assessment.
Read full review of Rapid7 AppSpider »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
I use Rapid7 InsightIDR to collect logs and information from throughout our company's entire IT environment.
Read full review of Rapid7 InsightIDR »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »

Review 1 of 5

Customer Service

Lucas Borges
Solutions Architect - Cyber Security Specialist at a security firm
In both cases where I needed support, I received prompt and helpful responses. I would rate Gigamon's technical...
Read full review of Gigamon Deep Observability Pipeline »
Oleg Barladean
Tracing Tools and Infra Technology Lead at a media company
We have an internal party for the support. We do not need Gigamon support.
Read full review of Gigamon Deep Observability Pipeline »
LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
I use customer support only to change or RMA in the maintenance window.
Read full review of Gigamon Deep Observability Pipeline »
LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
The solution's technical support is good.
Read full review of Gigamon Deep Observability Pipeline »
KhalidLakdawala
Cyber Security Expert at MOF
Support from the product has not been very good. They outsource their support to third-party vendors, making...
Read full review of Gigamon Deep Observability Pipeline »
Anonymous User
Datacenter Product Owner SSE Networkmanagement Quality, Performance & Visibility at a financial services firm
The solution's technical support team is helpful.
Read full review of Gigamon Deep Observability Pipeline »

Review 1 of 6

Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Zain Rehman
Senior Security Analyst at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »

Review 1 of 30

Technical Support

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