Compare Gigamon vs Rapid7

Gigamon

Based on 8 reviews.

Rapid7

Based on 173 reviews.

Sample Customers

Gigamon Deep Observability Pipeline

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Gigamon Deep Observability Pipeline

6 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

11 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Government

Educational Organization

24%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
It improved the capability to analyze the environment and network problems. It also helped streamline your security...
Read full review of Gigamon Deep Observability Pipeline »

Review 1 of 1

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
I am working with Rapid7 InsightAppSec as well as Insight VM.
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
I use customer support only to change or RMA in the maintenance window.
Read full review of Gigamon Deep Observability Pipeline »
LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
The solution's technical support is good.
Read full review of Gigamon Deep Observability Pipeline »
Lucas Borges
Solutions Architect - Cyber Security Specialist at a security firm
In both cases where I needed support, I received prompt and helpful responses. I would rate Gigamon's technical...
Read full review of Gigamon Deep Observability Pipeline »
Oleg Barladean
Tracing Tools and Infra Technology Lead at a media company
We have an internal party for the support. We do not need Gigamon support.
Read full review of Gigamon Deep Observability Pipeline »
Anonymous User
Datacenter Product Owner SSE Networkmanagement Quality, Performance & Visibility at a financial services firm
The solution's technical support team is helpful.
Read full review of Gigamon Deep Observability Pipeline »
KhalidLakdawala
Cyber Security Expert at MOF
Support from the product has not been very good. They outsource their support to third-party vendors, making...
Read full review of Gigamon Deep Observability Pipeline »

Review 1 of 6

Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 support is excellent.
Read full review of Rapid7 InsightConnect »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 InsightIDR's technical support is great and very responsive. Of course, their support depends on the SLAs.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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