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Google vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Google
Based on 971 reviews.
ServiceNow
Based on 466 reviews.
Latest Research
Overview
Google is an American multinational technology company specializing in Internet-related services and products. These include online advertising technologies, search, cloud computing, and software. an online advertising service that places advertising near the list of search results. Google was founded by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. Together they own about 14 percent of its shares but control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a privately held company on September 4, 1998. An initial public offering followed on August 19, 2004. Its mission statement from the outset was "to organize the world's information and make it universally accessible and useful,"
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Google Security Operations
FedEx Mondelez Intenrational Check Point Trustwave Atos Cyberint Bae Systems Crowe Longwall Security Telefonica Nordea HCL
Google Cloud's operations suite (formerly Stackdriver)
Uber, Batterii, Q42, Dovetail Games
AppSheet
Husqvarna, Solvay
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform
experian, beachbody, health partners
ServiceNow Security Operations
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
Popular Solutions
Top Industries
Educational Organization
20%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
7%
Educational Organization
18%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
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