Service and Support
Google Cloud SQL provides generally positive customer service and support, with timely responses praised by many. However, some users encounter slow issue resolution and find support expensive compared to alternatives. AI often handles inquiries, which some find insufficient. While technical support satisfies many, improvements are suggested, especially for enterprise needs and resource availability. Cases rarely reopen, and answers sometimes mirror public documentation. Despite these challenges, support is appreciated for its helpfulness and resolution capabilities.
Deployment
Users found Google Cloud SQL's initial setup straightforward and easy, with simple configuration using a graphical interface. Some completed the process in minutes, while others needed longer for larger deployments. Though setup is generally uncomplicated, integrating with applications can pose challenges. Users appreciated the cloud-based nature requiring no downloads. Many valued the lack of complex maintenance, though some desired better documentation and serverless support for enhanced ease.
Scalability
Google Cloud SQL demonstrates commendable scalability. Organizations can efficiently manage operations and adjust resources as needed. Its infrastructure supports both horizontal and vertical scaling, allowing for the addition of servers, memory, hard disks, and CPUs. It suits enterprise businesses due to its robust features and ability to handle increased traffic and performance demands. Businesses experience seamless scaling for both read and write operations, facilitated by user-friendly menu options and a graphical interface.
Stability
Google Cloud SQL is largely stable with many users expressing satisfaction, citing no significant issues. Some users noted past challenges with PostgreSQL integration, but Google addresses any arising concerns promptly. Stability ratings vary from seven to eight out of ten, with performance deemed reliable. It is popular among organizations, and its regular maintenance updates are well-managed, minimizing disruptions. Certain updates may slightly affect service stability, but overall stability is consistently praised.