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ServiceNow CMDB Reviews

Vendor: ServiceNow
4.3 out of 5
Badge Ranked 1

What is ServiceNow CMDB?

Featured ServiceNow CMDB reviews

ServiceNow CMDB mindshare

As of March 2025, the mindshare of ServiceNow CMDB in the Configuration Management Databases category stands at 41.6%, down from 44.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Configuration Management Databases

PeerAnalyst reports based on ServiceNow CMDB reviews

TypeTitleDate
CategoryConfiguration Management DatabasesMar 27, 2025Download
ProductReviews, tips, and advice from real usersMar 27, 2025Download
ComparisonServiceNow CMDB vs Qualys VMDRMar 27, 2025Download
ComparisonServiceNow CMDB vs Device42Mar 27, 2025Download
ComparisonServiceNow CMDB vs BMC Atrium CMDBMar 27, 2025Download
Suggested products
TitleRatingMindshareRecommending
Device424.218.6%100%25 interviewsAdd to research
OpenText Universal Discovery and Universal CMDB4.212.7%91%11 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Government
9%
Manufacturing Company
9%
University
6%
Healthcare Company
5%
Insurance Company
4%
Comms Service Provider
3%
Energy/Utilities Company
3%
Retailer
3%
Pharma/Biotech Company
3%
Non Profit
2%
Educational Organization
2%
Wholesaler/Distributor
2%
Media Company
2%
Real Estate/Law Firm
2%
Construction Company
2%
Transportation Company
2%
Outsourcing Company
1%
Legal Firm
1%
Logistics Company
1%
Marketing Services Firm
1%
Hospitality Company
1%
Recruiting/Hr Firm
1%
Performing Arts
1%

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ServiceNow CMDB reviews

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EdwardScott - PeerSpot user
Configuration Manager at Adtalem Global Education
Verified user of ServiceNow CMDB
Jun 5, 2023
It has helped us consolidate information, improving reporting and visibility

Pros

"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility. "

Cons

"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve. "
Roshan Bhondekar - PeerSpot user
IT Service Delivery Leader | Senior Consultant at Cognizant
Verified user of ServiceNow CMDB
Feb 19, 2023
Good support, stable, and scalable

Pros

"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."

Cons

"The reporting function could be more advanced and has room for improvement."
Find out what your peers are saying about ServiceNow CMDB. Updated March 2025
842,466 professionals have used our research since 2012.
EdwardScott - PeerSpot user
Configuration Manager at Adtalem Global Education
Verified user of ServiceNow CMDB
Jun 21, 2022
Enables us to track changes made to any incident or escalation point associated with a CI, but requires a much heavier lift to get started

Pros

"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."

Cons

"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool. So, a lot of development is needed to get it to be the kind of tool that you would like it to be. It serves as a platform, and you only get out of it what you invest in terms of development. So, CMDB on its own isn't quite robust until you actually have a CMD project to make it robust. The same thing is there with asset management and all other parts of it. Out of the box, it's not competitive with a like-for-like application."
Gretchen Niehaus - PeerSpot user
Manager-Server Support at First Bank
Verified user of ServiceNow CMDB
Apr 12, 2022
Integrates well and enables automation of inventory processes

Pros

"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."

Cons

"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
JC
Service Delivery Manager at Umicore
Verified user of ServiceNow CMDB
Oct 25, 2020
A great solution for controlling and keeping track of assets and configurations

Pros

"ServiceNow CMDB works great for large and small businesses."

Cons

"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
IH
Service Architect at IDH Consulting Limited
Verified user of ServiceNow CMDB
Apr 19, 2021
Easy OOB functionality with minimum setup required to replace MS Excel spreadsheets

Pros

"The initial setup isn't too complicated."

Cons

"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
Ravi Nidadavolu - PeerSpot user
Senior Business Analyst at State Goverment Organization
Verified user of ServiceNow CMDB
Oct 22, 2023
Offers a user-centric approach

Pros

"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level. "

Cons

"There could be room for enhancing customization capabilities. "
Anjaneya Vara Prasad - PeerSpot user
Solution Architect at a tech vendor with 10,001+ employees
Verified user of ServiceNow CMDB
Apr 21, 2023
It helps us automate lots of tasks

Pros

"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service. "

Cons

"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold. "