We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"It scales easily with future expansion."
"The product is easy to set up."
"The auto-discovery feature is great."
"The most valuable feature of this solution is the discovery."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"The initial setup isn't too complicated."
"We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn."
"The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables."
"Making it simpler to set up and understand would be a big improvement."
"Improve the GUI and documentation."
"The implementation could be simplified."
"The page loading is very slow."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"There is some customization we need from the customer side."
"The platform's stability needs improvement."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
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OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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