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OpenText Universal Discovery and Universal CMDB vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OpenText Universal Discover...
Ranking in Configuration Management Databases
5th
Average Rating
8.0
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Configuration Management Databases category, the mindshare of OpenText Universal Discovery and Universal CMDB is 14.8%, up from 12.9% compared to the previous year. The mindshare of ServiceNow CMDB is 45.0%, down from 46.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases
 

Featured Reviews

RakeshKumar15 - PeerSpot reviewer
Secure with a quick setup and helpful support
Based on the latest version, there were multiple changes done. It had multiple fixes. However, it's based on the customer's requirements. They have modified and created, and released the changes according to those needs. The UI could be better. The page loading is very slow. The customer wants faster loading. Before releases, it would be nice to be able to upgrade to the new release and check it out in order to see the new functionality and what they have changed.
EdwardScott - PeerSpot reviewer
It has helped us consolidate information, improving reporting and visibility
The setup was pretty straightforward on the development side, but I don't think the expectations of the user community are properly set. There is a gap between what the development side is doing, and what the user community expects. For example, my company has used ServiceNow for several years. When I joined, they weren't using it for much besides change management. That was easy to set up and configure. It was immature but fairly usable because no other processes had access to CMDB. It was easy, but their knowledge of what to do with CMDB was underdeveloped. We redeployed it in nine months, but we're still building. I wouldn't say that the deployment is complete because we haven't finished service mapping yet. We spent nine months fixing old problems and ensuring discovery is dependable. A team of about six people is working on the deployment, including architects, developers, subject matter experts, and process owners.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"It scales easily with future expansion."
"The auto-discovery feature is great."
"The most valuable feature of this solution is the discovery."
"The product is easy to set up."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The product's initial setup phase was simple."
"The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized."
"The solution has a single database, architecture, and data model."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"The initial setup isn't too complicated."
 

Cons

"The implementation could be simplified."
"Making it simpler to set up and understand would be a big improvement."
"The page loading is very slow."
"Improve the GUI and documentation."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"There is some customization we need from the customer side."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
 

Pricing and Cost Advice

"Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
"It is competitive."
"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
"The product price falls on the higher side of the spectrum."
"The product is pricey."
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Government
7%
Manufacturing Company
5%
Financial Services Firm
14%
Computer Software Company
13%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Universal CMDB?
OpenText's pricing is fine. It is not too expensive. I would rate it a six out of ten in terms of costliness.
What needs improvement with Universal CMDB?
Based on my experience and what I have heard from clients, there are two main areas where Universal CMDB could get better. First, the way it shows results to users could be more user-friendly. Seco...
What is your primary use case for Universal CMDB?
I use Universal Discovery and Universal CMDB for two main tasks: first, to discover what is happening in our IT system, like finding out what devices and software we have. Then, we use Universal CM...
What do you like most about ServiceNow CMDB?
The product's initial setup phase was simple.
What needs improvement with ServiceNow CMDB?
I don't currently see any problems with ServiceNow CMDB since everything works fine. If I click on some particular CIs at the moment, all the information related to that CI appears by default. Righ...
What is your primary use case for ServiceNow CMDB?
I use ServiceNow CMDB in my company to deal with areas like incidents, problems, and change management. I use ServiceNow CMDB in my company to deal with all the equipment inventories and our infras...
 

Also Known As

Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
No data available
 

Overview

 

Sample Customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.