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BMC Helix CMDB vs OpenText Universal Discovery and Universal CMDB comparison

BMC Helix and OpenText are both solutions in the Configuration Management Databases category. BMC Helix is ranked #5, while OpenText is ranked #3 with an average rating of 9.0. BMC Helix holds a 9.0% mindshare in CMD, compared to OpenText’s 12.7% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
BMC Helix CMDB
Read 6 BMC Helix CMDB reviews
  • 358 Views
  • 358 Comparison Views
100% willing to recommend
OpenText Universal Discover...
Read 11 OpenText Universal Discovery and Universal CMDB reviews
  • 562 Views
  • 562 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix CMDB and OpenText Universal Discovery and Universal CMDB based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB Report (Updated: September 2025).
Buyer's Guide
BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix CMDB
Ranking in Configuration Management Databases
5th
Average Rating
9.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
OpenText Universal Discover...
Ranking in Configuration Management Databases
3rd
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Configuration Management Databases category, the mindshare of BMC Helix CMDB is 9.0%, down from 12.1% compared to the previous year. The mindshare of OpenText Universal Discovery and Universal CMDB is 12.7%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases Market Share Distribution
ProductMarket Share (%)
OpenText Universal Discovery and Universal CMDB12.7%
BMC Helix CMDB9.0%
Other78.3%
Configuration Management Databases
 

Featured Reviews

Yousef Bayari - PeerSpot reviewer
Serves as a repository for storing configuration items, encompassing both physical and logical entities
The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.
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RakeshKumar15 - PeerSpot reviewer
Secure with a quick setup and helpful support
Based on the latest version, there were multiple changes done. It had multiple fixes. However, it's based on the customer's requirements. They have modified and created, and released the changes according to those needs. The UI could be better. The page loading is very slow. The customer wants faster loading. Before releases, it would be nice to be able to upgrade to the new release and check it out in order to see the new functionality and what they have changed.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Atrium Integrator​ allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The rules functionality makes it easier to classify data for different groups."
"This solution has improved our tracking."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The product is easy to set up."
"The most valuable feature of this solution is the discovery."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The auto-discovery feature is great."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It scales easily with future expansion."
 

Cons

"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"Recently, improvements have been more focused on the interface side."
"I am just waiting for the new release with the new enhanced UI."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"We would like the service modelling functionality of this solution to be improved."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Making it simpler to set up and understand would be a big improvement."
"The implementation could be simplified."
"The page loading is very slow."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"Improve the GUI and documentation."
 

Pricing and Cost Advice

"CMDB is more expensive than one of its competitors."
"Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
"It is competitive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Educational Organization
12%
Government
8%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
9%
Wholesaler/Distributor
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business3
Large Enterprise9
 

Questions from the Community

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What is your experience regarding pricing and costs for Universal CMDB?
OpenText's pricing is fine. It is not too expensive. I would rate it a six out of ten in terms of costliness.
See all answers
What needs improvement with Universal CMDB?
Based on my experience and what I have heard from clients, there are two main areas where Universal CMDB could get better. First, the way it shows results to users could be more user-friendly. Seco...
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What is your primary use case for Universal CMDB?
I use Universal Discovery and Universal CMDB for two main tasks: first, to discover what is happening in our IT system, like finding out what devices and software we have. Then, we use Universal CM...
See all answers
 

Comparisons

ServiceNow CMDB vs BMC Helix CMDB Logo
ServiceNow CMDB vs BMC Helix CMDB
Compared 70% of the time
More BMC Helix CMDB Competitors
ServiceNow CMDB vs OpenText Universal Discovery and Universal CMDB Logo
ServiceNow CMDB vs OpenText Universal Discovery and Universal CMDB
Compared 77% of the time
More OpenText Universal Discovery and Universal CMDB Competitors
 

Product Reports

Buyer's Guide
Configuration Management Databases
August 2025
BMC Helix CMDB reportDownload BMC Helix CMDB product report
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
August 2025
OpenText Universal Discovery and Universal CMDB reportDownload OpenText Universal Discovery and Universal CMDB product report
 

Also Known As

Atrium CMDB
Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
 

Overview

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

  • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
  • Reduce costs by automating tasks that previously required manual intervention.
  • Minimize IT risks with better understanding of change dependencies.
  • Operate services with clear insight into all parameters.
  • Enable seamless integration between support and operations processes.
BMC Helix
OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.
OpenText
 

Sample Customers

Brookfield
China Merchants Bank, NNIT, Alfa-Bank, Sprint
Buyer's Guide
BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
September 2025
Free Report: BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
Find out what your peers are saying about BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB and other solutions. Updated: September 2025.
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