BMC Atrium CMDB vs OpenText Universal Discovery and Universal CMDB comparison

BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB

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Categories and Ranking

BMC Atrium CMDB

Ranking in Configuration Management Databases

4th

Average Rating

9.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Universal Discover...

Ranking in Configuration Management Databases

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Configuration Management Databases category, the mindshare of BMC Atrium CMDB is 11.2%, down from 21.1% compared to the previous year. The mindshare of OpenText Universal Discovery and Universal CMDB is 15.2%, up from 13.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Databases

Featured Reviews

Yousef Bayari

ITSM Consultant at Smart IT Service

Serves as a repository for storing configuration items, encompassing both physical and logical entities

The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.

Read full review

RakeshKumar15

Cloud Migration & Imp Senior Analyst at Accenture

Secure with a quick setup and helpful support

Based on the latest version, there were multiple changes done. It had multiple fixes. However, it's based on the customer's requirements. They have modified and created, and released the changes according to those needs. The UI could be better. The page loading is very slow. The customer wants faster loading. Before releases, it would be nice to be able to upgrade to the new release and check it out in order to see the new functionality and what they have changed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."

"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."

"The rules functionality makes it easier to classify data for different groups."

"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."

"This solution has improved our tracking."

"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."

"It allows me to easily manage my data: Cleanse, load, and report on it."

"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."

"The auto-discovery feature is great."

"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."

"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."

"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."

"The product is easy to set up."

"The most valuable feature of this solution is the discovery."

"It scales easily with future expansion."

Cons

"I am just waiting for the new release with the new enhanced UI."

"We would like the service modelling functionality of this solution to be improved."

"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."

"There could be a provision in the back end to ensure unique collections and avoid duplicate services."

"Recently, improvements have been more focused on the interface side."

"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."

"The implementation could be simplified."

"Making it simpler to set up and understand would be a big improvement."

"Improve the GUI and documentation."

"The page loading is very slow."

"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."

Pricing and Cost Advice

"CMDB is more expensive than one of its competitors."

"Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."

"It is competitive."

See which vendors are best for you

Use our free recommendation engine to learn which Configuration Management Databases solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

31%

Government

12%

Computer Software Company

11%

Energy/Utilities Company

Financial Services Firm

29%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Atrium CMDB?

The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB.

What needs improvement with BMC Atrium CMDB?

Recently, improvements have been more focused on the interface side. The core code itself is stable. For instance, there's been a transition from using Flash on the interface to more modern externa...

What is your primary use case for BMC Atrium CMDB?

The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the sof...

What is your experience regarding pricing and costs for Universal CMDB?

OpenText's pricing is fine. It is not too expensive. I would rate it a six out of ten in terms of costliness.

What needs improvement with Universal CMDB?

Based on my experience and what I have heard from clients, there are two main areas where Universal CMDB could get better. First, the way it shows results to users could be more user-friendly. Seco...

What is your primary use case for Universal CMDB?

I use Universal Discovery and Universal CMDB for two main tasks: first, to discover what is happening in our IT system, like finding out what devices and software we have. Then, we use Universal CM...

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Comparisons

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Product Reports

Configuration Management Databases

Download BMC Atrium CMDB product report

OpenText Universal Discovery and Universal CMDB

Download OpenText Universal Discovery and Universal CMDB product report

OpenText Universal Discovery and Universal CMDB report

Also Known As

Atrium CMDB

Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB

Learn More

BMC

OpenText

Overview

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
Reduce costs by automating tasks that previously required manual intervention.
Minimize IT risks with better understanding of change dependencies.
Operate services with clear insight into all parameters.
Enable seamless integration between support and operations processes.

OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.

Sample Customers

Brookfield

China Merchants Bank, NNIT, Alfa-Bank, Sprint

BMC Atrium CMDB vs. OpenText Universal Discovery and Universal CMDB