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IBM Tivoli CMDB vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Tivoli CMDB
Ranking in Configuration Management Databases
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Configuration Management Databases category, the mindshare of IBM Tivoli CMDB is 11.5%, up from 5.3% compared to the previous year. The mindshare of ServiceNow CMDB is 45.0%, down from 46.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases
 

Featured Reviews

Use IBM Tivoli CMDB?
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EdwardScott - PeerSpot reviewer
Jun 5, 2023
It has helped us consolidate information, improving reporting and visibility
The setup was pretty straightforward on the development side, but I don't think the expectations of the user community are properly set. There is a gap between what the development side is doing, and what the user community expects. For example, my company has used ServiceNow for several years. When I joined, they weren't using it for much besides change management. That was easy to set up and configure. It was immature but fairly usable because no other processes had access to CMDB. It was easy, but their knowledge of what to do with CMDB was underdeveloped. We redeployed it in nine months, but we're still building. I wouldn't say that the deployment is complete because we haven't finished service mapping yet. We spent nine months fixing old problems and ensuring discovery is dependable. A team of about six people is working on the deployment, including architects, developers, subject matter experts, and process owners.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"The product is pricey."
"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
"The product price falls on the higher side of the spectrum."
"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow CMDB?
The product's initial setup phase was simple.
What needs improvement with ServiceNow CMDB?
I don't currently see any problems with ServiceNow CMDB since everything works fine. If I click on some particular CIs at the moment, all the information related to that CI appears by default. Righ...
What is your primary use case for ServiceNow CMDB?
I use ServiceNow CMDB in my company to deal with areas like incidents, problems, and change management. I use ServiceNow CMDB in my company to deal with all the equipment inventories and our infras...
 

Also Known As

Tivoli CMDB
No data available
 

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Overview

 

Sample Customers

NovaTec, FEI, Cbeyond
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about ServiceNow, Device42, Qualys and others in Configuration Management Databases. Updated: October 2024.
814,649 professionals have used our research since 2012.