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IBM Tivoli CMDB vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Tivoli CMDB
Ranking in Configuration Management Databases
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Configuration Management Databases category, the mindshare of IBM Tivoli CMDB is 11.5%, up from 5.3% compared to the previous year. The mindshare of ServiceNow CMDB is 45.0%, down from 46.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases
 

Featured Reviews

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EdwardScott - PeerSpot reviewer
It has helped us consolidate information, improving reporting and visibility
The setup was pretty straightforward on the development side, but I don't think the expectations of the user community are properly set. There is a gap between what the development side is doing, and what the user community expects. For example, my company has used ServiceNow for several years. When I joined, they weren't using it for much besides change management. That was easy to set up and configure. It was immature but fairly usable because no other processes had access to CMDB. It was easy, but their knowledge of what to do with CMDB was underdeveloped. We redeployed it in nine months, but we're still building. I wouldn't say that the deployment is complete because we haven't finished service mapping yet. We spent nine months fixing old problems and ensuring discovery is dependable. A team of about six people is working on the deployment, including architects, developers, subject matter experts, and process owners.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
13%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow CMDB?
The product's initial setup phase was simple.
What needs improvement with ServiceNow CMDB?
I don't currently see any problems with ServiceNow CMDB since everything works fine. If I click on some particular CIs at the moment, all the information related to that CI appears by default. Righ...
What is your primary use case for ServiceNow CMDB?
I use ServiceNow CMDB in my company to deal with areas like incidents, problems, and change management. I use ServiceNow CMDB in my company to deal with all the equipment inventories and our infras...
 

Also Known As

Tivoli CMDB
No data available
 

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Overview

 

Sample Customers

NovaTec, FEI, Cbeyond
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about ServiceNow, Device42, Qualys and others in Configuration Management Databases. Updated: November 2024.
816,406 professionals have used our research since 2012.