We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The rules functionality makes it easier to classify data for different groups."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"This solution has improved our tracking."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"Portfolio management is very useful for us."
"The product's initial setup phase was simple."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"Recently, improvements have been more focused on the interface side."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"I am just waiting for the new release with the new enhanced UI."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"We would like the service modelling functionality of this solution to be improved."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"We would like the solution to be made more easily scalable in future updates."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"The initial setup is a bit complex."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"There is some customization we need from the customer side."
"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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