BMC Atrium CMDB Reviews

Vendor: BMC

4.6 out of 5

6 reviews
100% willing to recommend

440 followers

What is BMC Atrium CMDB?

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

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BMC Atrium CMDB is the #4 ranked solution in top Configuration Management Databases. PeerSpot users give BMC Atrium CMDB an average rating of 9.2 out of 10. BMC Atrium CMDB is most commonly compared to ServiceNow CMDB: BMC Atrium CMDB vs ServiceNow CMDB. BMC Atrium CMDB is popular among the large enterprise segment, accounting for 77% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 32% of all views.

Buyer's Guide

Configuration Management Databases

January 2025

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Featured reviews

Yousef Bayari

ITSM Consultant at Smart IT Service

The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.

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Yousef Bayari

ITSM Consultant at Smart IT Service

BMC Atrium CMDB is a configuration management database. It's the core of the ITSM system. All changes, incidents, and problems must be related to an actual CI, which can be a network element, server, or cell. When you first install any of the ITSM systems, you start with installing the BMC Atrium…

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RajuM

BMC Remedy Consultant at a tech services company with 1-10 employees

One area for improvement for the product is related to the data we load. Sometimes, we use third-party or discovery tools to gather data, which ends up in the same database. There can be instances where duplicate records are created. While the solution offers general options to remove duplicates, it is limited to specific fields. There could be a provision in the back end to ensure unique collections and avoid duplicate services.

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BMC Atrium CMDB mindshare

As of January 2025, the mindshare of BMC Atrium CMDB in the Configuration Management Databases category stands at 10.9%, down from 20.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Configuration Management Databases

Key learnings from peers

Valuable Features

"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The rules functionality makes it easier to classify data for different groups."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."

Room for Improvement

"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"We would like the service modelling functionality of this solution to be improved."

Pricing

"CMDB is more expensive than one of its competitors."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Configuration Management Databases Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

32%

Computer Software Company

11%

Government

11%

Energy/Utilities Company

Retailer

Healthcare Company

Manufacturing Company

Non Profit

Educational Organization

Construction Company

Transportation Company

Legal Firm

Wholesaler/Distributor

Insurance Company

Logistics Company

Pharma/Biotech Company

Real Estate/Law Firm

Recruiting/Hr Firm

University

Comms Service Provider

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Learn more about BMC Atrium CMDB

Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
Reduce costs by automating tasks that previously required manual intervention.
Minimize IT risks with better understanding of change dependencies.
Operate services with clear insight into all parameters.
Enable seamless integration between support and operations processes.

BMC Atrium CMDB was previously known as Atrium CMDB.