Recently, improvements have been more focused on the interface side. The core code itself is stable. For instance, there's been a transition from using Flash on the interface to more modern external pages, resulting in a more user-friendly and powerful interface.
One area for improvement for the product is related to the data we load. Sometimes, we use third-party or discovery tools to gather data, which ends up in the same database. There can be instances where duplicate records are created. While the solution offers general options to remove duplicates, it is limited to specific fields. There could be a provision in the back end to ensure unique collections and avoid duplicate services.
BMC Remedy Consultant at a energy/utilities company with 5,001-10,000 employees
Real User
2022-10-14T15:08:22Z
Oct 14, 2022
We would like the service modelling functionality of this solution to be improved. We would also like a more efficient impact analysis feature to be developed for this product; as present it takes a lot of time to identify the risk and its impact.
Recently, improvements have been more focused on the interface side. The core code itself is stable. For instance, there's been a transition from using Flash on the interface to more modern external pages, resulting in a more user-friendly and powerful interface.
One area for improvement for the product is related to the data we load. Sometimes, we use third-party or discovery tools to gather data, which ends up in the same database. There can be instances where duplicate records are created. While the solution offers general options to remove duplicates, it is limited to specific fields. There could be a provision in the back end to ensure unique collections and avoid duplicate services.
We would like the service modelling functionality of this solution to be improved. We would also like a more efficient impact analysis feature to be developed for this product; as present it takes a lot of time to identify the risk and its impact.
BMC Atrium CMDB could improve if they had a cloud version and made the interface better.