ServiceNow Orchestration Reviews

Name: ServiceNow Orchestration
Brand: ServiceNow
Rating: 4.1 (14 reviews)

4.1 out of 5

14 reviews
91% willing to recommend

What is ServiceNow Orchestration?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

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ServiceNow Orchestration is the #11 ranked solution in top Process Automation solutions. PeerSpot users give ServiceNow Orchestration an average rating of 8.2 out of 10. Based on the analysis of the 14 most recent ServiceNow Orchestration reviews, the overall sentiment is positive, with a sentiment score of 6.8. ServiceNow Orchestration is most commonly compared to Camunda: ServiceNow Orchestration vs Camunda. ServiceNow Orchestration is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

ServiceNow Orchestration

November 2024

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Featured reviews

ShaheenKapery

Solutions Architect at Altron

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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Sabyasachi Ghosh

Manager - Projects at Cognizant

We use the solution for incident management and auto-assigning tickets Usually, we have a team of 10 people to identify tickets and assign them to available employees. This process is now automated with the help of the solution. We do not need a thick client to access the tool. The product has a…

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ServiceNow Orchestration mindshare

As of December 2024, the mindshare of ServiceNow Orchestration in the Process Automation category stands at 4.7%, up from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerAnalyst reports

Type	Title	Date
Category	Process Automation	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	ServiceNow Orchestration vs Camunda	Dec 22, 2024	Download
Comparison	ServiceNow Orchestration vs Pega Platform	Dec 22, 2024	Download
Comparison	ServiceNow Orchestration vs Control-M	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	29.1%	89%	76 interviews Add to research
Control-M	4.4	4.2%	98%	119 interviews Add to research

Valuable Features

"It has competitive AI capabilities."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

Room for Improvement

"It is a highly complex platform to work on."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

ROI

Pricing

"Pricing is custom to every customer."
"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

Popular Use Cases

Service and Support

Deployment

ServiceNow Orchestration's initial setup is viewed as moderately challenging, taking from hours to weeks depending on complexity and team expertise. Some teams find it straightforward, especially with provided guides and support. Deployment may require awareness and customization for organizations, with potential security concerns in sectors handling sensitive data. For those accustomed to ServiceNow, setup appears easier, while others note it demands organization and clear task responsibilities for effective configuration.

Scalability

Stability

ServiceNow Orchestration is regarded as stable by users, with ratings between eight and ten out of ten. While some appreciate the regular updates and absence of bugs, others suggest improvements in connector updates and integration processes. Performance issues such as slow processing and unexpected outcomes when interacting with forms are noted by a few. Regular testing and patching by ServiceNow ensure smooth functionality, and many users report no performance difficulties or service unavailability issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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