Compare Hornetsecurity vs WatchGuard

Hornetsecurity

Based on 39 reviews.

WatchGuard

Based on 204 reviews.

Sample Customers

Hornetsecurity Email Encryption

concordia, mazars, festo, claas, muller, avira

Hornetsecurity Hornet.email

FESTO, TDK, Gerry Webber, CLAAS, Konica Minolta

Hornetsecurity 365 Total Protection

concordia, fraunhofer, mazars

Hornetsecurity Email Spam Filter and Malware Protection

concordia, mazars, festo, claas, muller, avira

WatchGuard Gateway AntiVirus

Star Cargo

Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

3 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

WatchGuard Firebox

20 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

Government

Comms Service Provider

Computer Software Company

16%

Comms Service Provider

12%

Hospitality Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection (...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »

Review 1 of 5

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at DAR AL ARKAN
Support is good.
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 30

Phillip Evely
Network Administrator at Cape Breton Regional Municipality
The support is fantastic. In the 20 years I've had the product, I've only raised three support tickets, which says...
Read full review of WatchGuard EPDR »
Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of Panda Adaptive Defense 360 »
Carlos Coris
Network and System Technician at MFAL LDA
The customer service and support team is good. We like the support.
Read full review of Panda Adaptive Defense 360 »
Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Threat Detection and Response »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Threat Detection and Response »
ChippaSekauke
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Threat Detection and Response »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Gateway AntiVirus »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of Panda Adaptive Defense 360 »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Victor Massey
Solution Architect at Simvicitsolutions
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Joseph Jansen
IT Specialist at ART STUDENTS LEAGUE OF NEW YORK
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Application Control »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Anonymous User
Works
When I contacted them, I was satisfied with the customer support. Normally, I have no incidents, so I don’t need much...
Read full review of Panda Adaptive Defense 360 »

Review 1 of 30

Technical Support

No Data Available

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