Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

12 reviews

Jamf Connect

13 reviews

Jamf Protect

10 reviews

Okta Workforce Identity

21 reviews

Okta Customer Identity

7 reviews

Top Industries

Educational Organization

38%

Computer Software Company

10%

Financial Services Firm

University

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However,...
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Amira Youssef
Server Administrator Coordinator at Cairo American College
Jamf School is used for device management in our educational institution.
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Anonymous User
Senior Support Specialist / Jamf Admin at a university
We use it for our iPads and for all our Macs for our university. We use it for the installs. We're trying to get that...
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Kishoth P
Solutions Engineer at Standard Chartered Bank
I use Jamf Protect in my company to deal with the area around local account setup, specifically in terms of password...
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Review 1 of 4

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

Amira Youssef
Server Administrator Coordinator at Cairo American College
The technical support from Jamf Pro is amazing.
Read full review of Jamf Pro »
Ritvars D.
GSS - IT Expert at Webhelp
I contacted customer service a time ago about some bug-related issues.
Read full review of Jamf Connect »
Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
The solution's technical team has to be a bit aggressive from a support perspective. The solution's technical team...
Read full review of Jamf Protect »
Nisar Ahamed
Presales Specialist at BRILYANT DISTRIBUTION PVT LTD
You get support from a dedicated engineering team.
Read full review of Jamf Protect »
Pete C
Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois
They have friendly support that has shown remarkable improvement over the past few years.
Read full review of Jamf Pro »
Vinay-M
Solution Lead Engineer at a tech vendor
In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows....
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Ashitosh Bankar
Jamf Consultant at Team Computers
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at Cairo American College
I wasted time going back and forth with the technical support team to get an answer for an issue I faced with Jamf...
Read full review of Jamf School »
Ramnivas Verma
Senior Analyst at a tech vendor
I rate Jamf support nine out of 10.
Read full review of Jamf Connect »
Dinesh Venkates
Consultant at Fujitsu
The customer service and support are good.
Read full review of Jamf Protect »
Scott Bordoni
Head of Operatons and Data Protection at a retailer
All ongoing support is in-house, and I’m not aware of any support calls raised with Jamf.
Read full review of Jamf Pro »
Anonymous User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government
So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I...
Read full review of Jamf Pro »
Anonymous User
Apple Device Coordinator at Orland School District 135
There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline.
Read full review of Jamf Pro »
Anonymous User
Mobile System Administrator - End User Experience at a healthcare company
The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen...
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Anonymous User
Works
This solution has great support.
Read full review of Jamf Pro »
HOUSSEAU Yannick
System and Network Administrator at a non-tech company
I have never had the need to use technical support. If I have an issue, I go to the website Jamf Nation, which is a...
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Anonymous User
SME (Jamf) | Desktop Architect (Mac) at Tata Consultancy Services
Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.
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Anonymous User
System Support Analyst at Alder Creek Middle School
Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process...
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Anonymous User
District Technology Support Technician at a educational organization
Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent...
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kahot
IT Technician at a educational organization
awesome technical support, not an issue with the software they can't fix or resolve.
Read full review of Jamf Pro »
Rajesh Koul
Sales Manager at a tech services company
Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package...
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Anonymous User
Technical Specialist at a retailer
My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.
Read full review of Jamf Pro »
Joshua Smith
Senior Information Security Engineer at a computer software company
Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID...
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Anonymous User
Mac Specialist at Compugen
I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to...
Read full review of Jamf Pro »
Rahul Khanna
Senior Infrastructure Manager at a educational organization
When we have needed assistance, the technical support has been good.
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Anonymous User
Production Manager at NICOSIA CREATIVE EXPRESSO LTD
The customer service could be improved. That said, the support has always been very helpful and responsive.
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Anonymous User
Network Administrator at a tech services company
I was in contact with support a lot in the past and they have been able to offer great assistance.
Read full review of Jamf Pro »
Kishoth P
Solutions Engineer at Standard Chartered Bank
I rate the technical support a ten out of ten.
Read full review of Jamf Protect »
Anonymous User
Assistant Consultant at Tata Consultancy
Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a...
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Christopher Kemp
Infrastructure Tech Arch Team Lead at Accenture
Customer support is very friendly and responsive. As your environment gets more complex, an elevated support contract...
Read full review of Jamf Pro »

Review 1 of 30

Mihir Parekh
Associate Security Architect at Tech Mahindra Limited
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Workforce Identity »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Workforce Identity »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Workforce Identity »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at Pitney Bowes
We have been satisfied with their customer support.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Support is good. However, sometimes it takes them a bit longer to deal with issues.
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
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Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »
Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Customer Identity »
Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Customer Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
Read full review of Okta Workforce Identity »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Workforce Identity »
Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Arun Kumar V
Manager- IT Operations at Yodlee
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Okta Workforce Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Workforce Identity »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
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AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

No Data Available

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