Compare ManageEngine vs TeamViewer

ManageEngine

Based on 337 reviews.

TeamViewer

Based on 126 reviews.

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

ManageEngine SupportCenter Plus

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

Monitis

Porsche Informatik

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

15 reviews

TeamViewer

5 reviews

TeamViewer Remote Management

16 reviews

TeamViewer Tensor

3 reviews

Top Industries

Educational Organization

34%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Manufacturing Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

David Fitzerman
Chief Alchemist/ VP at DFC BBQ

Read full review of TeamViewer Remote Management »
Rich Mayo
Owner at Sensible Solutions Inc.
My primary use case for TeamViewer is all of my remote support. I use it throughout the organization for remotely...
Read full review of TeamViewer »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 4

Customer Service

Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
Alaa Abulail
Information Technology Manager at Crif Jordan
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Aaron Dalgleish
Information Technology Consultant at a government
The support from the customer service team is good, they respond on time, and they always seem to be quite...
Read full review of ManageEngine Password Manager Pro »
Istyak Ahmad
Security specialist at a computer software company
OpManager technical support is good. I would give them a ten out of ten.
Read full review of ManageEngine OpManager »
Muhammad Jahangir
Manager devops at emergent
The support could improve in ManageEngine EventLog Analyzer. There have been times when we connected to support and...
Read full review of ManageEngine EventLog Analyzer »
Sad Sadd
Senior Presales Engineer at Trust Information technology
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
AdeolaEkunola
Director at NIGERCUBES LTD
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
PATRIK ROSENDAHL
Information Systems Manager at a non-profit
We currently have an open ticket in regards to the stability issues that we are experiencing, but I have only...
Read full review of ManageEngine Log360 »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
IT Manager at The White Family Companies, Inc.
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Endpoint Central »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Alastair Brand
MD at Thembanet
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Projects, Functional Development Engineer at a government
I have contacted the technical support team of the tool a few times. The solution's technical support is fast to...
Read full review of ManageEngine Endpoint Central »
Sabry Salem
Remote IT Manager KSA at Andalusia Group
We don't require any support from the product since we have a good engineer.
Read full review of ManageEngine Endpoint Central »
Anonymous User
CISO at a financial services firm
There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have...
Read full review of ManageEngine IT360 »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior ICT Consultant
I would give technical support a rating of 8/10. Some questions were attended to by their main office. We did not...
Read full review of ManageEngine ServiceDesk Plus »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Endpoint Central »
Nilanjan Karmakar
Senior Manager at a consultancy
The technical support is easy for me as I have a support architecture in place. It has been good for the software.
Read full review of ManageEngine ADAudit Plus »

Review 1 of 30

Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer »
Stephen Achi
Cyber Security Head at a tech services company
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer »
MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer »
MuhammadFurqan
Senior consaltant at System Limited
We don't have any complaints about the solution so far.
Read full review of TeamViewer Remote Management »
Pol-Balaguer
VS at Netplay Inc
We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.
Read full review of TeamViewer »
EmadAttia
IT Manager at Oberoi
I rate the technical support a ten out of ten.
Read full review of TeamViewer Remote Management »
David Fitzerman
Chief Alchemist/ VP at DFC BBQ
I've never had to use tech support for any product.
Read full review of TeamViewer Remote Management »
CharlesORIAKU
Architect at Fayat SA
I have yet to contact technical support.
Read full review of TeamViewer Remote Management »
Anonymous User
Windows Server Administrator
I have not used their technical support.
Read full review of TeamViewer »
Anonymous User
Associate General Counsel at a energy/utilities company
Satisfactory
Read full review of TeamViewer »
Rich Mayo
Owner at Sensible Solutions Inc.
The few times I've had to use technical support, it's been fine.
Read full review of TeamViewer »
Konstantinos Katselis
ITFlow at It Support
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer »
Evrard Armel N'chott
Co-founder & Digital Transformation Officer at a energy/utilities company
I would rate technical support as 8/10.
Read full review of TeamViewer »
Anonymous User
IT Admin at a healthcare company
I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself...
Read full review of TeamViewer »
Anonymous User
Senior Manager, Information Technology at a university
I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues.
Read full review of TeamViewer Remote Management »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
We always got the support. It's very great and supportive. Moreover, the response time is fast.
Read full review of TeamViewer Remote Management »
YaserAltwailey
Network Engineer at Saudi Customs
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
Anonymous User
Senior Administrator at a computer software company
I have been satisfied with the support.
Read full review of TeamViewer Remote Management »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
I have used the support from TeamViewer. I would rate the support from TeamViewer a five out of five.
Read full review of TeamViewer »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
John DeMillion
Director of IT at Chester County Intermediate Unit
Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted...
Read full review of TeamViewer »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I support others. I haven't felt the need to call support myself.
Read full review of TeamViewer »
GiancarloScali
Project Manager at SOLUZIONE SRL
When we needed some support, we receive a very quick response.
Read full review of TeamViewer »

Review 1 of 30

Technical Support

No Data Available

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