Compare ManageEngine vs TeamViewer

ManageEngine

Based on 322 reviews.

TeamViewer

Based on 126 reviews.

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

ManageEngine SupportCenter Plus

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

ManageEngine ServiceDesk Plus

21 reviews

ManageEngine Endpoint Central

21 reviews

ManageEngine OpManager

17 reviews

TeamViewer

5 reviews

TeamViewer Remote Management

16 reviews

TeamViewer Tensor

3 reviews

Top Industries

Educational Organization

35%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CarlosPerez7
Director of IT at Health Choice Network, Inc.
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice...
Read full review of ManageEngine ServiceDesk Plus »
ShaheenKapery
Solutions Architect at Altron
We manage a client's network. We put all applications/devices into ManageEngine OpManager. This allows us to manage...
Read full review of ManageEngine OpManager »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I use ManageEngine Log360 to manage company alerts. It is used in the security part, looking for issues in Active...
Read full review of ManageEngine Log360 »
StephanBotha
IT Operations Lead at Zutari
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for...
Read full review of ManageEngine Password Manager Pro »
Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »

Review 1 of 5

John DeMillion
Director of IT at Chester County Intermediate Unit
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is...
Read full review of TeamViewer »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
It can be used for many web application deployments. For us, it is mainly used for running our web applications on...
Read full review of TeamViewer Remote Management »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 4

Customer Service

Anil Rao
Vice President Delivery & Operations at Rezilyens
Support could be faster.
Read full review of ManageEngine IT Asset Management »
Muhammad Jahangir
Manager devops at emergent
The support could improve in ManageEngine EventLog Analyzer. There have been times when we connected to support and...
Read full review of ManageEngine EventLog Analyzer »
Ossama Arab
Project Coordinator at United Al Saqer Group LLC
The customer service and support are okay.
Read full review of ManageEngine Applications Manager »
Gabriel Clement
Lead IT Security and Remediation at ARM Holdings Company
I can do everything myself. But if I do contact them, they are always responsive and send helpful articles.
Read full review of ManageEngine Endpoint Central »
Sankar Bera
Sr. Service Architect at NTT Security
The information regarding customer service is based on feedback from colleagues, not personal experience.
Read full review of ManageEngine ServiceDesk Plus »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Vishal Rajavat
Security Operations Center Analyst at a tech services company
I have contacted technical support, and they solved a particular issue I was facing.
Read full review of ManageEngine Log360 »
VENKATESHREDDY
Associate IT Director at Diligent Global
The solution's technical support team is very responsive and straightforward based on our SLAs.
Read full review of ManageEngine OpManager »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
EMRAH AKDEVECİ
IT Manager & Software Solutions Technical Manager Vitel A.S. at a computer software company
We have very strong technical support from the headquarters of ManageEngine. They are highly skilled and...
Read full review of ManageEngine EventLog Analyzer »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
System Engineer at a university
Customer Service: Absolutely fantastic. ManageEngine support representatives are able to do almost anything at...
Read full review of ManageEngine IT360 »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Samuel Migiro
IT Officer at Burn Manufacturing
Support was good. Anytime we raised issues, we got instant feedback. We didn't have to wait too long.
Read full review of ManageEngine ServiceDesk Plus »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Jentle Mathew
Sr.Network Engineer at NTT Security
We did not receive adequate support when we had problems during the installation. They take too much time to get it...
Read full review of ManageEngine OpManager »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Yahya Kashani
Business Analyst & IT Advisor at a consultancy
Seven out of 10.
Read full review of ManageEngine Password Manager Pro »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Frank Kadlec
General Manager at Two Practice Logistics
We don't have problems with support. They are very helpful and responsive. We also use remote sessions to do support...
Read full review of ManageEngine Endpoint Central »
PATRIK ROSENDAHL
Information Systems Manager at a non-profit
We currently have an open ticket in regards to the stability issues that we are experiencing, but I have only...
Read full review of ManageEngine Log360 »
Bill Lamon
Information Technology Manager at B&I Contractors
The technical support is hit-or-miss. Sometimes you get somebody who really knows what they are doing and can solve...
Read full review of ManageEngine ADSelfService Plus »
Abdulaziz Alghamdi
System Engineer at Saudia technic
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Jai S
Student at Rabdan Academy
We are satisfied with the support team.
Read full review of ManageEngine ADManager Plus »
Sachin Nagpal
Project Manager at NIIT Limited
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
Esmahan Mohamed Ramadan
Engineer at a financial services firm

Read full review of ManageEngine PAM360 »
Anonymous User
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Louis Chung
IT Projects Manager at a energy/utilities company
We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Chinthaka Kannangara
Network System Engineer at VSIS
I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.
Read full review of TeamViewer »
Chinthaka Kannangara
Network System Engineer at VSIS
The solution really is very straightforward. Therefore, there hasn't really been a need to reach out to technical...
Read full review of TeamViewer Remote Management »
MuhammadFurqan
Senior consaltant at System Limited
We don't have any complaints about the solution so far.
Read full review of TeamViewer Remote Management »
Gourav Suri
Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
I have not contacted technical support.
Read full review of TeamViewer »
VamsiKrishna2
Software Trainee at Eidiko
We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried...
Read full review of TeamViewer »
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate.
Read full review of TeamViewer »
Link Porterfield
Founding Member at QPG, Ltd. Co.
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer »
George-Smith
Chief Building Inspector at a government
I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they...
Read full review of TeamViewer »
Alexis Alarcón
IT Manager at a non-profit
We did call technical support once and they were very helpful and responsive.
Read full review of TeamViewer Remote Management »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
Dan Wilkening
Network Administrator at Parksite Inc.
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer »
Anonymous User
ROV Technical Superintendent at a energy/utilities company
I haven't used technical support.
Read full review of TeamViewer »
StephenDay
IT Director at a healthcare company
Their support has always been good. Over the years, there have been things where I had a question come up or...
Read full review of TeamViewer »
Anonymous User
Senior Manager, Information Technology at a university
I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues.
Read full review of TeamViewer Remote Management »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
David Oparinde
Managing Director
I have not used technical support.
Read full review of TeamViewer »
Anonymous User
IT Director at a recruiting/HR firm
The technical support is good.
Read full review of TeamViewer Tensor »
John DeMillion
Director of IT at Chester County Intermediate Unit
Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted...
Read full review of TeamViewer »
Ahmed_Adel
Technical manager at SAFE-SAS
I've never been in contact with technical support.
Read full review of TeamViewer Remote Management »
Anonymous User
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot »
Samuel Mathabe
IT Supervisor at a financial services firm
I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT...
Read full review of TeamViewer »
Abdelkader Raway
Works at a financial services firm
I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a...
Read full review of TeamViewer Remote Management »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
Anonymous User
System Engineer at a tech services company
I have never used the support.
Read full review of TeamViewer »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »
Anonymous User
IT Admin at a healthcare company
I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself...
Read full review of TeamViewer »
Anonymous User
Associate General Counsel at a energy/utilities company
Satisfactory
Read full review of TeamViewer »

Review 1 of 30

Technical Support

No Data Available

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