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TeamViewer Reviews

Vendor: TeamViewer
4.3 out of 5
Badge Leader
2,717 followers
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TeamViewer mindshare

Product category:
As of January 2025, the mindshare of TeamViewer in the Remote Access category stands at 16.9%, down from 17.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access

PeerAnalyst reports

TypeTitleDate
CategoryRemote AccessJan 10, 2025Download
ProductReviews, tips, and advice from real usersJan 10, 2025Download
ComparisonTeamViewer vs Microsoft IntuneJan 10, 2025Download
ComparisonTeamViewer vs Microsoft Remote Desktop ServicesJan 10, 2025Download
ComparisonTeamViewer vs Workspace ONE UEMJan 10, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.13.7%93%233 interviewsAdd to research
Microsoft Remote Desktop Services4.015.7%86%77 interviewsAdd to research
 
 
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Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
University
7%
Educational Organization
5%
Retailer
5%
Comms Service Provider
5%
Healthcare Company
5%
Real Estate/Law Firm
4%
Construction Company
3%
Media Company
3%
Insurance Company
3%
Energy/Utilities Company
3%
Outsourcing Company
2%
Legal Firm
2%
Non Profit
2%
Wholesaler/Distributor
2%
Hospitality Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Transportation Company
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Consumer Goods Company
1%
Sports Company
1%
Aerospace/Defense Firm
1%
Engineering Company
1%
Marketing Services Firm
1%

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TeamViewer reviews

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JD
Director of IT at Chester County Intermediate Unit
Verified user of TeamViewer
May 7, 2019
Product discussed: v14
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS

Pros

"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."

Cons

"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
RM
Owner at Sensible Solutions Inc.
Verified user of TeamViewer
Nov 24, 2019
Product discussed: v14
Automatically prompts me for session details when done, which can be automatically turned into invoices

Pros

"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."

Cons

"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
Find out what your peers are saying about TeamViewer. Updated December 2024
830,526 professionals have used our research since 2012.
BB
CISO at Katholische Universität Eichstätt-Ingolstadt
Verified user of TeamViewer
Jun 27, 2024
A good product for helping others, especially with user problems, installation issues, or other tasks

Pros

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building. "

Cons

"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. "
SD
IT Director at a healthcare company with 51-200 employees
Verified user of TeamViewer
Jan 20, 2020
Product discussed: 15.0
Convenient, easy to use, and can connect using the Internet

Pros

"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."

Cons

"Some of the additional features, like the meeting stuff, is making it too cluttered. "
BH
Owner at Neocreed IT
Verified user of TeamViewer
Aug 12, 2024
Offers ease and straightforwardness in managing integrations

Pros

"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."

Cons

"The product's expensive nature is an area of concern where improvements are required."
DW
Network Administrator at Parksite Inc.
Verified user of TeamViewer
Jul 1, 2019
Product discussed: 14.3
The time savings is substantial as I can quickly jump on a device and fix something

Pros

"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."

Cons

"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
GouravSuri - PeerSpot user
Software Engineer (L4) at Uber
Verified user of TeamViewer
May 7, 2024
Easy to use and offers a good UI to users

Pros

"It is easy to use and has a pretty good UI."

Cons

"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
FF
Technical Support for Commercial Theater Division at a media company with 51-200 employees
Verified user of TeamViewer
Dec 31, 2019
Product discussed: 15.1.3937
We save dozens of hours a week utilizing this solution

Pros

"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."

Cons

"A feature that they could add is chat with sound to talk."