Try our new research platform with insights from 80,000+ expert users

Pega vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Pega
Based on 120 reviews.
Zendesk
Based on 71 reviews.
Latest Research
Overview
Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.
Information Not Available
Sample Customers
Pega CRM
The State of Maine, Aegis, Aegon, AIG Japan, ING
Pega Sales Automation
nissha, ocbc bank, telecom, bny mellon
Zendesk
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Financial Services Firm
29%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Computer Software Company
23%
Educational Organization
11%
Financial Services Firm
8%
University
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 2
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.