Pega Platform Reviews

Name: Pega Platform
Brand: Pega
Rating: 4 (79 reviews)

Vendor: Pega

4.1 out of 5

79 reviews
91% willing to recommend

2,926 followers

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What is Pega Platform?

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

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Pega Platform is the #1 ranked solution in top Business Rules Management solutions, #2 ranked solution in top Process Automation solutions, #3 ranked solution in BPM Software, #6 ranked solution in top Rapid Application Development Software, and #7 ranked solution in top Low-Code Development Platforms. PeerSpot users give Pega Platform an average rating of 8.2 out of 10. Based on the analysis of the 79 most recent Pega Platform reviews, the overall sentiment is positive, with a sentiment score of 7.7. (The highest in the category). Pega Platform is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Pega Platform vs Informatica Intelligent Data Management Cloud (IDMC). Pega Platform is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Helped 814,763 peers since 2012

Featured reviews

Balaji Choda

Architect at American Express

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Balaji Choda

Architect at American Express

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Pega Platform mindshare

Product category:

As of November 2024, the mindshare of Pega Platform in the Business Process Management (BPM) category stands at 5.7%, down from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

Key learnings from peers

Last updated Oct 31, 2024

Valuable Features

Pega Platform's valuable features include easy implementation, rapid prototyping, robust case management, extensive integration, and a user-friendly interface. Its low-code environment, automation and decisioning capabilities, and scalability enhance business processes. Users appreciate its adaptability, seamless updates, and AI-enabled solutions. Diverse industry frameworks and smart interfaces like React and Angular add flexibility. It supports efficient workflows, dynamic adjustments, and provides valuable dashboards and analytics for improved business operations.

"The flexibility of the Pega Platform in allowing use of different UI architectures, such as React and Angular, is also appreciated."
"It's an end-to-end solution and a digital transformation tool."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."

Room for Improvement

Pega Platform requires enhancements in user interface design and integration capabilities. Upgrades and deployments can be complex and time-consuming, affecting organizations' productivity. The pricing is considered high, especially when compared to competitors, impacting customer adoption. Users suggest improvements in licensing options and the low-code environment. There are challenges in training and support for Pega, making it difficult for new users to adapt quickly. Advanced AI features and stronger cloud integration can further streamline operations.

"There is room for improvement in the user interface area."
"The UI layer is a concern since it is native to them and embedded into the code."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."

ROI

Many users experience improved efficiency and quicker deployment with Pega Platform. Internal processes become more streamlined, enhancing satisfaction and reducing manual effort. Pega often strengthens ROI through faster business operations, expedited time to market, and increased customer satisfaction. Financial gains range significantly, with some businesses noting substantial returns within months. Additionally, automation features in Pega contribute to time-saving scenarios and increased revenue, often observed in scenarios related to customer service and market capabilities.

Pricing

Pega Platform's pricing is characterized by a variety of licensing models, including user-based and case-based options, with both cloud and on-premise deployments available. While the solution is often considered expensive, it offers significant functionality, especially for large enterprises. Small to medium-sized enterprises may find the cost challenging, though pricing is competitive compared to similar products. Additional expenses such as developer certification and version upgrades should be considered. Negotiated prices vary depending on clients' requirements and geographical regions.

"The product pricing is considered reasonable compared to other solutions in the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

Popular Use Cases

Pega Platform is utilized across multiple sectors primarily for business process management, automating workflows, and case management. Many organizations implement it for client onboarding, claims management, underwriting, quoting systems, and HR processes. Its features are employed in insurance, banking, government, healthcare, and beyond to streamline operations, manage complex processes, and enhance customer service. Pega's integration capabilities support various industries by coordinating tasks and managing data across different infrastructure components.

Service and Support

Pega Platform's customer service is generally responsive and helpful, often rated around nine out of ten. Technical assistance varies; some users describe it as excellent, while others note issues with response times for unique or non-urgent problems. Community resources and knowledge bases are beneficial. Licensing affects support access; premium support is recommended for quicker resolutions. Users value Pega's experience, but some suggest improvements in responsiveness and understanding of specific needs, often rating support between five and eight out of ten.

Deployment

Initial setup of Pega Platform varies in complexity. Cloud options are generally described as simple and quick to deploy, often requiring minimal time and resources. On-premises setups are seen as more complex, needing skilled personnel for configuration and management. Setup duration depends on application complexity and infrastructure requirements. Deployment can range from minutes to several weeks, influenced by chosen support models and specific project needs. Organizations find cloud implementation easier with comprehensive vendor support.

Scalability

Pega Platform is known for its robust scalability across various industries. While some have encountered challenges when scaling to more extensive user bases, its ability to support large-scale applications is generally well-regarded. Many appreciate its ease of scaling in the cloud, though hardware and proper planning are crucial for optimal performance. Pega adapts well to diverse business needs, with effective load balancing and both horizontal and vertical scaling capabilities, accommodating thousands of users efficiently.

Stability

Pega Platform appears stable across various deployment models with consistent reliability and effective performance. Users highlight its strong case management and adaptability to high demand, though some experience occasional technical issues or glitches. Regular updates and proper setup are important for optimal stability. Stability ratings mostly vary between seven and nine out of ten, reflecting its effectiveness when well-maintained. Some users note the need for expertise to prevent potential issues during application development.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pega Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

Real Estate/Law Firm

Educational Organization

Comms Service Provider

Non Profit

University

Construction Company

Legal Firm

Outsourcing Company

Media Company

Logistics Company

Wholesaler/Distributor

Transportation Company

Performing Arts

Hospitality Company

Wellness & Fitness Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Marketing Services Firm

Compare Pega Platform with alternative products

Learn more about Pega Platform

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega Platform was previously known as Pega BPM, Pegasystems, SmartBPM, PegaRULES.

Pega Platform customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement