Compare Quickbase vs Zendesk

Quickbase

Based on 74 reviews.

Zendesk

Based on 71 reviews.

Sample Customers

Popular Solutions

8 reviews

7 reviews

0 reviews

1 reviews

Top Industries

Educational Organization

72%

Computer Software Company

Manufacturing Company

Financial Services Firm

Computer Software Company

22%

Educational Organization

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Daniel Ream
Director of Estimating at a manufacturing company
The goal of the project I was responsible for was to implement it across our entire construction organization as an...
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Review 1 of 1

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
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Bahati Asher Faith
Chief Executive Officer at Appnomu Business Services
I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about...
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Review 1 of 2

Customer Service

Brandon Ospino
QuickBase Developer - IT Support at a maritime company
We have a very complex process. I contact the support team at least once a week. The support responds quickly....
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Shashank Garg
Low Code Development Analyst at Accenture
I have contacted the technical support team three to four times for assistance with certain features. Their response...
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Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
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Anonymous User
Vice President Creative Services at a tech services company
Customer Service: Customer service was fine. Nothing I'd write home about, but nothing to complain about either....
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Senior Job Captain at a construction company
Customer Service: I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to...
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Anonymous User
Sr. Functionality Specialist at a logistics company
Customer Service: Customer service is completely wonderful. You can turn in a question and someone will get back with...
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Anonymous User
Tech Ops Maintenance Analyst at a logistics company
Customer Service: Customer service is great. All you have to do is open a ticket and a representative will be there...
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Anonymous User
Project Manager at Accenture
Customer Service: Unavailability of the support site in case of issues/site down leads to a bad user experience. This...
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Anonymous User
Program Manager at a printing company
Customer Service: A lot of resources are available. Not as easy to pin down the development team. Technical Support:...
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Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service is excellent. Engineers are always very friendly, and happy to help. Response is...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Senior Financial Analyst at a media company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
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Anonymous User
LCMS Administrator at a tech vendor
Customer Service: I have never had to interface with customer support for this product. We interface with an internal...
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
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Anonymous User
Manager of Continuous Improvement
Customer Service: Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is...
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Anonymous User
Application Development Analyst at a financial services firm
Customer Service: I would highly rate the customer service that QuickBase provides. During the initial purchase and...
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Anonymous User
Business Systems Analyst at a construction company
Customer Service: Customer service with our QuickBase account has been great. There are many tools available for...
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Anonymous User
Student at University of Oklahoma at a university
Customer Service: Level of customer service is amazing. Not only do they always quickly respond to any problem, they...
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Product Specialist at a tech vendor
Customer Service: QuickBase has good customer service, both for users of the apps and creators of the apps. They...
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Anonymous User
Strategic Projects Coordinator at a energy/utilities company
5 star - always helpful and quick to respond
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Brian Cameron
Vice President - Corporate Operations at a construction company
Customer Service: Superior. Technical Support: Superior.
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Anonymous User
Project Analyst at a logistics company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Director of Data and Finance at a tech vendor
I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my...
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Anonymous User
Analytics Manager - Applications at a financial services firm
Customer Service: Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours....
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Review 1 of 30

Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
User Happiness Manager at a recruiting/HR firm
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Review 1 of 30

Technical Support

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