Compare Quickbase vs Zendesk

Quickbase

Based on 74 reviews.

Zendesk

Based on 70 reviews.

Sample Customers

Popular Solutions

8 reviews

7 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

75%

Computer Software Company

Manufacturing Company

Financial Services Firm

Computer Software Company

22%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Daniel Ream
Director of Estimating at a manufacturing company
The goal of the project I was responsible for was to implement it across our entire construction organization as an...
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Review 1 of 1

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Review 1 of 2

Customer Service

Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
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Brandon Ospino
QuickBase Developer - IT Support at a maritime company
We have a very complex process. I contact the support team at least once a week. The support responds quickly....
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Bhavatha Ranjanni S
Data Analyst at Global Value Web
I have contacted support because, in some cases, we know the solution and can build it. There are instances where the...
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Anonymous User
Director of Computer Services
Customer Service: Good so far, haven't had to use much. Technical Support: Excellent
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Anonymous User
Project Analyst at a logistics company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Senior Director Contents Integration at a integrator
Not available at this moment.
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Anonymous User
Analytics Manager - Applications at a financial services firm
Customer Service: Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours....
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Anonymous User
Director of Information Technology & Corporate Partnerships at a consultancy
Their support is definitely very helpful. They've been amazing. Whenever I reach out, it's been constant...
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Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Tech Support Staff at a training & coaching company
Customer Service: Customer Service is A+ and they help any where you need them with a friendly and knowledgeable...
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Powerplant Engineer Intern at a logistics company
Customer Service: That is the best thing about Quickbase. The response was both quick and reliable. The support cases...
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Anonymous User
Program Manager at a printing company
Customer Service: A lot of resources are available. Not as easy to pin down the development team. Technical Support:...
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Anonymous User
Senior Job Captain at a construction company
Customer Service: I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to...
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Anonymous User
Socio at a financial services firm
Customer Service: Excellent customer service, I always get a quick answer. Technical Support: Technical support is...
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
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Anonymous User
President
Customer Service: AMAZING!!! Technical Support: GREAT!!!
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Anonymous User
Architect at a tech vendor
Customer Service: The only time I had to contact QuickBase Customer Service was to sign up for the Webhooks beta...
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Anonymous User
Tech Ops Maintenance Analyst at a logistics company
Customer Service: Customer service is great. All you have to do is open a ticket and a representative will be there...
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Anonymous User
IT Manager/Project Coordinator/Assistant VP at a construction company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: Excellent. They have online tech support and always respond quickly. A tech will even set a time to...
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Anonymous User
Sr. Director, Techinical Operations & Training at a recruiting/HR firm
Customer Service: Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted...
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Anonymous User
Director of Information and Analysis Services at a tech services company
Customer Service: The customer service has been great. We always get prompt replies and our issues are resolved...
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Anonymous User
Vice President Creative Services at a tech services company
Customer Service: Customer service was fine. Nothing I'd write home about, but nothing to complain about either....
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
Analyst 1
Customer Service: The customer service on the phone and online are extremely helpful. There are also online chat...
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Anonymous User
Student at University of Oklahoma at a university
Customer Service: Level of customer service is amazing. Not only do they always quickly respond to any problem, they...
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Review 1 of 30

Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Review 1 of 30

Technical Support

No Data Available

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