Compare Quickbase vs Zendesk

Quickbase

Based on 75 reviews.

Zendesk

Based on 70 reviews.

Sample Customers

Popular Solutions

9 reviews

7 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

23%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSharma15
Associate principal engineer at a tech vendor
I use Quick Base for management purposes. It functions as a content management system that does not require SQL. It...
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Review 1 of 1

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Review 1 of 2

Customer Service

Bhavatha Ranjanni S
Data Analyst at Global Value Web
I have contacted support because, in some cases, we know the solution and can build it. There are instances where the...
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Brandon Ospino
QuickBase Developer - IT Support at a maritime company
We have a very complex process. I contact the support team at least once a week. The support responds quickly....
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Shashank Garg
Low Code Development Analyst at Accenture
I have contacted the technical support team three to four times for assistance with certain features. Their response...
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Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Anonymous User
Business Systems Analyst at a construction company
Customer Service: Customer service with our QuickBase account has been great. There are many tools available for...
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Tech Support Staff at a training & coaching company
Customer Service: Customer Service is A+ and they help any where you need them with a friendly and knowledgeable...
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Anonymous User
Architect at a tech vendor
Customer Service: The only time I had to contact QuickBase Customer Service was to sign up for the Webhooks beta...
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Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Analyst 1
Customer Service: The customer service on the phone and online are extremely helpful. There are also online chat...
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Anonymous User
Director of Data and Finance at a tech vendor
I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my...
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Anonymous User
Database Application Developer at a tech services company
QuickBase has very good technical support, equal to the best I have ever seen.
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Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
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Anonymous User
Senior Director Contents Integration at a integrator
Not available at this moment.
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Anonymous User
Product Specialist at a tech vendor
Customer Service: QuickBase has good customer service, both for users of the apps and creators of the apps. They...
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Anonymous User
Manager of Continuous Improvement
Customer Service: Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is...
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Anonymous User
Owner And Principal Consultant at a financial services firm
QuickBase empowers its users with product help and an open API. They also have great documentation about how to use...
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Anonymous User
Program Manager at a printing company
Customer Service: A lot of resources are available. Not as easy to pin down the development team. Technical Support:...
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Anonymous User
CTO at a financial services firm
Customer Service: It's good. Technical Support: It's very good.
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Anonymous User
Application Development Analyst at a financial services firm
Customer Service: I would highly rate the customer service that QuickBase provides. During the initial purchase and...
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Anonymous User
Vice President Creative Services at a tech services company
Customer Service: Customer service was fine. Nothing I'd write home about, but nothing to complain about either....
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Database Developer at a tech services company
Customer Service: Customer service is decent. I sometimes fell like I have passed them slightly. Although their...
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Anonymous User
Director of Information Technology & Corporate Partnerships at a consultancy
Their support is definitely very helpful. They've been amazing. Whenever I reach out, it's been constant...
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Anonymous User
Senior Job Captain at a construction company
Customer Service: I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Student at University of Oklahoma at a university
Customer Service: Level of customer service is amazing. Not only do they always quickly respond to any problem, they...
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Anonymous User
Sr. Director, Techinical Operations & Training at a recruiting/HR firm
Customer Service: Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted...
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Review 1 of 30

Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Review 1 of 30

Technical Support

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