Compare Ubiquiti Networks vs WatchGuard

Ubiquiti Networks

Based on 182 reviews.

WatchGuard

Based on 204 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

April 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: April 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

April 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: April 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

13 reviews

Ubiquiti UniFi Switches

23 reviews

Ubiquiti WLAN

24 reviews

WatchGuard Firebox

19 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Educational Organization

12%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

15%

Comms Service Provider

12%

Hospitality Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Tauseef Ahmed
Principal Consultant at Cybercraft
I haven't requested any technical support yet. I have tried to resolve issues through the community or available data.
Read full review of Ubiquiti UniFi Switches »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Jorge Costa Neves
IT Advisor at Silopor SA
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Ehindero Moses
Project Manager at Velvot Nigeria Ltd
They have a lot of documentation and YouTube tutorials. However, the technical support services could be better.
Read full review of Ubiquiti WLAN »
Sachin Vinay
Assistant Manager-Networks at Amrita
Technical support is good.
Read full review of Ubiquiti Wireless »
Vincent Willoughby
IT Director at CSR digital
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
SimonWalker
IT Manager at Redeemer Baptist School
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Puran Rai
Chief Executive Officer at Nexus Technology
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
Regarding technical support, I can tell you that up until this year, it was very poor. However, they've improved it...
Read full review of Ubiquiti WLAN »
Spencer Malmad
Owner at Tech Exchange
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
John Yeoman
CTO at Promennt
I haven't required any technical support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Saran S
Managing Director at ProcessDrive India
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
I have never contacted technical support.
Read full review of Ubiquiti WLAN »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Henk Uittenbogaard
CEO at AnyWi Technologies
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
Barry Arendt
Owner at ThinkEzIT
In principal, there is no support provided. You can pay extra to receive it.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Technology Systems Manager at a educational organization
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
Anonymous User
Team Lead at Comstar - Information Systems Associates Ltd.
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Fabrizio Sagrlio
Consultant at SharKom Srl
I've never been in touch with technical support because I've never needed assistance.
Read full review of Ubiquiti UniFi »

Review 1 of 30

ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Application Control »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Application Control »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Intrusion Prevention Service »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Gateway AntiVirus »
Anonymous User
IT System Support Administrator at a non-profit
I rate technical support between five to six. Their support response can be time-consuming, and when incidents occur,...
Read full review of WatchGuard Secure Wi‑Fi »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Greg Selby
Network Engineer at VANDERBURGH COUNTY WORK-RELEASE JOBS PROGRAM
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at It logic
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Anonymous User
CEO at Datastream LLC
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Gateway AntiVirus »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Adaptive Defense 360 »

Review 1 of 30

Technical Support

No Data Available

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