Compare Ubiquiti Networks vs WatchGuard

Ubiquiti Networks

Based on 179 reviews.

WatchGuard

Based on 201 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

January 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: January 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

January 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: January 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

16 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

22 reviews

WatchGuard Firebox

22 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

7 reviews

Top Industries

Educational Organization

13%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Computer Software Company

16%

Comms Service Provider

11%

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
I'm using Ubiquiti WLAN for many installations. We recently deployed 640 wireless links for just one contract. On...
Read full review of Ubiquiti WLAN »
SarmadAlwakeel
IT Manager at Rotana Hotels
We use this solution for point to point. For example, if we have an ISP and you want to feed a company with...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
We use the solution to ensure that no data breach, such as credit card details and national insurance numbers, leaves...
Read full review of WatchGuard Data Loss Prevention »
Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL
We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add...
Read full review of WatchGuard AuthPoint »

Review 1 of 5

Customer Service

Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Denis Dolci
Owner at Active S.r.l.
My company does not have any open issues with the product's support team. In general, the product's support team is...
Read full review of Ubiquiti Wireless »
Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Ammar_Farhat
Head of IT at Hubtech
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Waqas_Khan
Software Engineer at Usman Engineering Works
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
SimonWalker
IT Manager at Redeemer Baptist School
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Nguyen Nhan Tuan
Group Head at VNMC
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »
Saran S
Managing Director at ProcessDrive India
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
Anonymous User
Consultant
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The customer service is good.
Read full review of Ubiquiti WLAN »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a seven out of ten.
Read full review of Ubiquiti UniFi Switches »
PeterMuiruri
IT Manager at Pride in Azure
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Barry Arendt
Owner at ThinkEzIT
In principal, there is no support provided. You can pay extra to receive it.
Read full review of Ubiquiti UniFi Switches »
Harvey Halasan
IT Staff at Holy Name University
I rate the support from Ubiquiti Wireless a four out of five.
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
They only offer email support. They need to have real phone support to avoid having to go back and forth over long...
Read full review of Ubiquiti UniFi Switches »
Doru Ilasi
Senior solutions architect at Aplix Technologies
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Nadeem Nasir
Management Information Systems Specialist at Handi Quilter, Inc.
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of Panda Adaptive Defense 360 »
Juan Ramón López Ruiz
IT Managing Partner at Estrategia y Tecnologia Tho
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of Panda Adaptive Defense 360 »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Anonymous User
CEO at Datastream LLC
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Gateway AntiVirus »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Threat Detection and Response »
Stathis Andreou
Director at RMON ITSEC LTD
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of Panda Adaptive Defense 360 »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Data Loss Prevention »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Gevorg Harutyunyan
Software Developer, Head of IT Department at a tech vendor
The technical support is very bad. The price is very high, the response time is very long, and technical support does...
Read full review of WatchGuard XTM [EOL] »
Victor Massey
Solution Architect at Simvicitsolutions
The support system is similar to EPDR and EPP. They will register my case and either call me back, email me, or send...
Read full review of WatchGuard Firebox »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Threat Detection and Response »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of Panda Adaptive Defense 360 »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Gateway AntiVirus »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Filip Hajek
Consultant at DNS a.s.
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of Panda Adaptive Defense 360 »
Rick Phillips
IT Manager at INSULATION DISTRIBUTORS, INC
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
PANAGIOTIS AGATHAGELIDIS
Freelancer at ITware
The technical support is very good.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Executive VP/Partner at To Solution, LLC
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

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