We performed a comparison between Atlassian Confluence and Hyland OnBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."With Confluence, everything is in one place, so it's easy to find documentation."
"It is easy to use."
"I love the reports and the Confluence board."
"We have found limiting permissions and history very valuable."
"The ease of use has been one of the most valuable features. It has a very simple wiki."
"It's easy to search for information."
"There is a good library of templates for a wide range of needs."
"The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere."
"I like the cloud and its integrability."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"The product should have a workflow with approvals out-of-the-box."
"When you are creating a table in Confluence, there is no tool to export it into Excel sheet for quick references. We can only export it as an a PDF file, but not into an editable file."
"It lacks ease of integration."
"Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective."
"I think the couple of improvement areas would be around Markdown support and support for adding code."
"I'd like to see some improved reporting on usage."
"The search function is not great."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews. Atlassian Confluence is rated 8.2, while Hyland OnBase is rated 8.0. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and IBM ECM.
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