We performed a comparison between Moogsoft and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two IT Operations Analytics solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product currently seems to be a few steps ahead of the competition."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The Event Management feature is quite valuable."
"The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft's most valuable features are event management, correlation, and observability."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"Moogsoft is easily deployable and ready to use."
"I've found the solution to be very scalable."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"The initial setup is pretty straightforward. It's not complex at all."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The Performance Manager provides great insight into our systems' performance."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"They should consider including Chatbot."
"It is taking a long time to set it up and could do more to roll out quickly."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The setup process can get a little bit complex."
"The pricing could be improved."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"The initial setup of this tool is complex for people who lack experience with it."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"The service takes a very long time to start and it requires a lot of resources."
Moogsoft is ranked 6th in IT Operations Analytics with 11 reviews while OpenText Operations Bridge is ranked 11th in IT Operations Analytics with 44 reviews. Moogsoft is rated 7.6, while OpenText Operations Bridge is rated 7.8. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". Moogsoft is most compared with ServiceNow IT Operations Management, OpsRamp, BigPanda, Dell CloudIQ and Dynatrace, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IDERA SQL Diagnostic Manager for SQL Server. See our Moogsoft vs. OpenText Operations Bridge report.
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