We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Provides a good level of tools and covers essential components."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"A product that is well-tested and trusted in demanding situations."
"What I've found most valuable about the solution is that it's scalable."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"It's easy to understand, even if you are not too technical."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"One of the excellent features is the service analyzer, which is truly impressive."
"The root cause analysis is very helpful for us."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
"There should be a little bit more integration in some of the other tooling and utilizing the APIs of devices or tools could be a little bit better."
"If they’re going for a “cover everything” approach, then they need to do so and enable a bit more of the "cover everything approach" within every one of the tools."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"If they could combine everything into one product, that would be very helpful."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"The dashboards for this solution could be improved. We would like to divide the dashboards to give a clear view to our management team to show what we have and what deficiencies exist in our network."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"The cost of the license could be lower."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We have problems doing upgrades and operating alternate new versions."
"It was an intimidating tool for us to jump into at the beginning."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The problem becomes the price, as Splunk is an expensive product."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana and Splunk APM. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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