There is a reason Nexthink is considered to be one of the top digital experience monitoring tools. They are the main innovator in the field of end-user digital experience for security, ITSM, and workplace transformation. Nexthink’s cloud-native platform maps all the IT services, how they are being consumed, and how the IT infrastructure is operating, from the perspective of the employee. Essentially, Nexthink provides crucial visibility and insight into IT operations and security for IT Governance.
Nexthink helps deliver an excellent digital employee experience. Here’s how:
- It encourages proactive management: Nexthink shows you where to focus with experience scoring and issue prioritization so that you can determine what matters most to employees. The solution identifies the root causes underlying issues and also shows you how to solve them step by step. Continuous service improvement becomes part of your daily operation.
- It helps your organization find and remediate IT issues quickly: Nexthink can help IT teams solve problems in minutes rather than days. The solution enables you to zero in on the cause of any issue by providing a unified view of experience across devices, applications, and networks. In addition, Nexthink includes event-level visibility along with advanced visualizations, which helps make troubleshooting much easier so you can eliminate manual investigation.
- It enables you to provide the right workplace technologies for every employee: Nexthink gives you the opportunity to ensure the success of your IT initiatives while also giving your employees the technologies they need. With Nexthink, you are able to improve employee satisfaction with applications and devices and can also increase the adoption and success of technology rollouts, from planning to piloting to deploying.
Some of Nexthink’s biggest advantages are:
- Powered by AI: Because the Nexthink platform is powered by AI, it lets you make more informed decisions, and to automate and optimize your employees’ digital experience.
- Workplace analytics: With Nexthink, it is possible to gain real-time insight into employee activities across devices, operating systems, networks, applications, and locations. By having real-time insight, you can resolve IT issues before they become disruptions for your employees, which will also increase employee satisfaction.
- Plan and implement technology rollouts: Nexthink enables you to confirm pre-deployment readiness, and to streamline and monitor migrations to ensure success.
- Monitor the performance of critical services: Nexthink includes excellent dashboards and event data so you can track and improve device, network, and application performance.
- Easy to use and understand: Not all digital experience monitoring solutions are intuitive. Nexthink’s platform was intentionally designed to be easy for anyone to use and understand.
- Cost-efficient: By implementing Nexthink, you can reduce software and hardware costs because it helps you identify unused licenses and hardware. Nexthink saves your organization money while simultaneously delivering a fantastic digital experience to every employee.
- Outstanding technical support: Nexthink offers fast support if and when needed. They are very knowledgeable, and have quick response times.
Besides having many advantages, Nexthink also has some really amazing features, including:
- Real-time experience data: Nexthink makes it easy for you to capture data on hundreds of activities and properties from employee devices. By doing this, you can gain a comprehensive view of your employees’ digital experience.
- Easy exploration and drill-down: By implementing Nexthink, you will be able to understand your employees’ digital experience regardless of what part of the organization they are in. When an issue occurs, you can quickly drill down to the event level to see the exact device parameters, software versions, network resources, and other elements.
- Advanced visualizations: Nexthink provides advanced visualizations that make it easy to explore massive experience data and identify hidden causes. The solution has a ‘Network View’ feature that allows you to navigate multi-dimensional data and pivot across elements, so root causes quickly become clear.
- Pre-built dashboards and content: Nexthink offers an extensive library of pre-built, configurable content, which helps manage experience for specific IT resources. This library makes it easy to collect, process, and visualize data. Additionally, the solution provides out-of-the-box content for remote employees that include extensive capabilities for identifying and solving problems associated with working from home.
- 360-degree score: Nexthink can uniquely quantify your employees’ complete digital experience. The solution’s comprehensive 360-degree score enables you to proactively see, manage, and improve your workforce’s digital experience.
- Self-help and self-heal: This is one of Nexthink’s newest features, but also in my opinion, one of its best. It alerts users of issues, but also helps users solve them. Sometimes the solution is able to solve the issues automatically on its own as well. Its ability to deploy self-help and self-heal actions to users and enable automation and user empowerment, is invaluable.
- Targeted employee engagement: Nexthink makes it possible for you to target employee engagement and measure overall experience. In addition, Nexthink also allows you to broadcast messages to large groups quickly.
Room for Improvement
While the solution is a really great one, Nexthink also has some areas that could use improvement. From my experience, I believe that the dashboards for IT management view would be better if they were more modern and interactive. When you need to export to csv, it can present some challenges, since it is limited to certain conditions. I have also been finding it difficult to create investigations or reports with mixed sources. And in some cases I find that it lacks export to pdf functionality. Lastly, if you take pricing into consideration, it can be quite expensive.
Conclusion
Despite some of the setbacks and challenges I have experienced, the benefits of the product heavily outweigh the negatives. Nexthink is not a traditional monitoring tool, but the fact that it also monitors data flows and detects issues that other tools cannot makes it stand out from its competitors. Overall, the breadth and depth of this solution is incredible, and being able to completely understand what the user is experiencing is invaluable.
PeerSpot users give Nexthink an 8 out of 10 rating. It is currently ranked #2 on PeerSpot’s list of Best Digital Experience Monitoring Tools.
