Nexthink Reviews

Name: Nexthink
Brand: Nexthink
Rating: 4.3 (24 reviews)

Vendor: Nexthink

4.3 out of 5

24 reviews
100% willing to recommend

260 followers

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What is Nexthink?

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

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Nexthink is the #1 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give Nexthink an average rating of 8.6 out of 10. Nexthink is most commonly compared to ControlUp: Nexthink vs ControlUp. Nexthink is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Helped 842,296 peers since 2012

Featured Nexthink reviews

SumitKumar18

Senior SME at Microland Limited

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard.…

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Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

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Ronny Sonck

Pre-Sales specialist Workplace | Digit'all User at Econocom

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.

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Nexthink mindshare

As of March 2025, the mindshare of Nexthink in the Digital Experience Monitoring (DEM) category stands at 28.7%, down from 31.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

PeerAnalyst reports based on Nexthink reviews

Type	Title	Date
Category	Digital Experience Monitoring (DEM)	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	Nexthink vs SysTrack	Mar 25, 2025	Download
Comparison	Nexthink vs ThousandEyes	Mar 25, 2025	Download
Comparison	Nexthink vs FortiMonitor	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
ControlUp	4.3	10.8%	100%	11 interviews Add to research
Alluvio Aternity	4.2	7.8%	94%	38 interviews Add to research

Valuable Features

Nexthink's most appreciated features include its real-time analytics, proactive issue identification, and automation capabilities. Visual dashboards offer rapid insights for problem-solving, while Engage and Act enable self-healing actions. Users value the seamless integration with other software, enabling comprehensive IT analytics and enhancing security. The system monitors device performance, network conditions, and application efficiency. Additionally, remote actions and API usage significantly reduce manual processes, improving resolution times and enriching user experiences.

"The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition."
"Real-time analytics is effective as it involves real-time monitoring for proactive issue identification."
"Overall, I would recommend Nexthink as a first priority and rate it ten out of ten."

Room for Improvement

Nexthink requires improvements such as broader IoT and non-Windows support, enhanced training and documentation, better automation with minimal coding, and improved cloud integration. Users seek more features for patch deployments, security, and application monitoring. They request additional ITSM tool integration, streamlined querying, and performance stability. Enhanced reporting, user interface, and sentiment monitoring are needed, along with better alerting, Active Directory support, endpoint detection, and security features. Enhancements in release management, deployment options, and pricing are also desired.

"There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool."
"There could be improvements in monitoring user sentiments."
"The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it."

ROI

Users of Nexthink experience notable cost avoidance by identifying and resolving issues, automating reporting, and reducing resource requirements. It enhances user experience scores and saves money by eliminating the need for additional tools. Nexthink effectively handles extensive infrastructure, providing a brisk support response and reducing maintenance costs, while improving device lifespan and system performance. Through ongoing proactive monitoring, the tool demonstrates a positive return over time, especially in large organizations.

Pricing

Nexthink pricing offers competitive value, particularly for medium to large organizations. Users note its effectiveness justifies the cost despite being 10% more expensive than alternatives like SysTrack. The pay-as-you-use model, fixed monthly pricing, and per-device licensing are highlighted as straightforward. Costs can vary from $10 to $30, with additional customization fees for modules. Nexthink averages €1.50 per user monthly, with intro prices increasing at renewal. Some complexity exists in setup, impacting initial costs.

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

Popular Use Cases

Nexthink users primarily focus on enhancing IT service management, reducing ticket volume, and improving digital experiences. Deploying Nexthink allows for proactive monitoring of end-user devices, enabling security and compliance management, performance analysis, and early detection of issues. Companies use it extensively for endpoint management, AI-powered problem detection, and real-time data collection, which supports efficient migration projects, infrastructure monitoring, and performance assessment across vast networks of devices globally.

Service and Support

Nexthink customer service is highly praised for their timely, knowledgeable support and best-in-class assistance, often rated ten out of ten. Many find them responsive, polite, and thorough, ensuring ongoing follow-ups. Some users report slow response times and knowledge gaps in first-level support, leading to a need for improvement in handling initial inquiries. Many appreciate the availability of 24-7 support but note delays in responses when opening new cases and during planned upgrades.

Deployment

Many users found Nexthink's initial setup straightforward and easy, especially for cloud environments. Some experienced complexity due to infrastructure issues or large-scale deployments. Timeframes varied from a few hours to a few weeks, depending on organizational needs and technical skills. Cloud deployment was quicker than on-premises, often requiring minimal maintenance once set up. Users praised its repeatable installation process and ease of use, though some required vendor support for complex configurations.

Scalability

Nexthink demonstrates significant scalability, particularly in cloud environments where management is seamless. While some find scaling easier, others note the need to liaise with the vendor for detailed information. Various organizations utilize Nexthink at large capacities, supported by dedicated teams. Although designed for broad deployment, the number of direct users often remains limited. The scalability rating varies but frequently scores high, underscoring suitability for extensive businesses and diverse use cases.

Stability

Nexthink is widely considered stable, with minimal issues reported. While they appreciate ongoing updates, users suggest reducing update frequency for enhanced stability. Some mention performance improvements with upgraded hardware and networks. Occasional bugs are promptly fixed by Nexthink. Users consistently report Nexthink as reliable in various environments and rate its stability highly, often nine or ten out of ten. It's noted for regular updates and feature enhancements, being described as best-in-class.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Nexthink Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

11%

Computer Software Company

11%

Healthcare Company

Insurance Company

Energy/Utilities Company

Government

Educational Organization

Retailer

Consumer Goods Company

University

Real Estate/Law Firm

Comms Service Provider

Legal Firm

Media Company

Pharma/Biotech Company

Construction Company

Transportation Company

Wholesaler/Distributor

Logistics Company

Performing Arts

Non Profit

Outsourcing Company

Recreational Facilities/Services Company

Marketing Services Firm

Hospitality Company

Recruiting/Hr Firm

Compare Nexthink with alternative products

Learn more about Nexthink

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."