Liquidware Stratusphere UX vs Nexthink comparison

Liquidware Stratusphere UX

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and Liquidware Stratusphere UX are solutions competing in digital experience management. Nexthink seems to hold an advantage in IT support efficiencies due to its real-time analytics, while Liquidware Stratusphere UX offers an edge in environment performance assessments through its diagnostic capabilities.

Features: Nexthink provides real-time analytics dashboards, detailed endpoint insights, and automation for incident remediation. Liquidware Stratusphere UX includes comprehensive diagnostics, VDI assessments, and deep dive analytics.

Ease of Deployment and Customer Service: Liquidware Stratusphere UX offers adaptable deployment and support for virtual and physical environments. Nexthink features a streamlined deployment process and comprehensive support for swift implementation.

Pricing and ROI: Nexthink involves a higher initial investment, justified by service management efficiencies and improved ROI. Liquidware Stratusphere UX presents lower upfront costs with potential savings and resource optimization yielding positive ROI.

To learn more, read our detailed Liquidware Stratusphere UX vs. Nexthink Report (Updated: December 2024).

Liquidware Stratusphere UX vs. Nexthink

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Categories and Ranking

Liquidware Stratusphere UX

Ranking in Digital Experience Monitoring (DEM)

6th

Average Rating

8.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of Liquidware Stratusphere UX is 4.7%, down from 4.9% compared to the previous year. The mindshare of Nexthink is 36.1%, down from 38.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Manjit Chakravarty

Solutions Architect at Capgemini India

Good performance monitoring, stable, and scalable

The main challenge for this solution is its lack of availability for training and in-depth troubleshooting steps. I have worked as an operations engineer, implementation engineer, and architect in India. However, the solution is not readily available to every customer. For example, if a company purchases a license and implements the solution, the BAU operation team may be unfamiliar with the product. The solution provides some free training and videos on its website, but it could improve its training and support for customers who purchase a license. Additionally, I have found it difficult to get support for production-related issues. The solution could improve its response time for these issues.

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Ronny Sonck

Pre-Sales specialist Workplace | Digit'all User at Econocom

Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Stratusphere's login metrics. It lets you drill down to exactly what you want to see."

"Performance monitoring is a valuable feature."

"There are a lot of customization options, such as creating your own tables and more. You have the option to make whatever you like and see whatever you want."

"Number of service incidents dropped by more than 20%."

"I would rate the solution's stability a nine out of ten."

"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."

"The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

"I like everything about this product."

"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

"The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics."

More Nexthink pros

Cons

"The main challenge for this solution is its lack of availability for training and in-depth troubleshooting steps."

"The dashboard is pretty lackluster compared to its competitors. They need to look at the competition and adopt some of those features. Liquidware could make the dashboarding more user-friendly and integrate scripting into the product."

"The time taken by the solution for the data to load should be improved. It was pretty high in some instances. The latency for some stuff to load up was pretty high."

"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."

"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."

"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."

"It lacks a library for standard EXEs to be named automatically."

"The initial setup needs technical knowledge."

"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."

"I would like it if they could put in some patch deployments and compliances."

More Nexthink cons

Pricing and Cost Advice

"The license is based on the number of users. I don't know the current prices, but it's around four euros per user monthly. My customers consider it expensive."

"The price varies depending on our model type and the number of users or devices."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

15%

Educational Organization

Healthcare Company

Financial Services Firm

17%

Manufacturing Company

12%

Computer Software Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Liquidware Stratusphere UX?

There are a lot of customization options, such as creating your own tables and more. You have the option to make whatever you like and see whatever you want.

What is your experience regarding pricing and costs for Liquidware Stratusphere UX?

The solution is not too expensive compared to other alternatives.

What needs improvement with Liquidware Stratusphere UX?

The time taken by the solution for the data to load should be improved. It was pretty high in some instances. The latency for some stuff to load up was pretty high.

What do you like most about Nexthink?

Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.

What is your experience regarding pricing and costs for Nexthink?

The product has a fixed monthly price and service cost, which varies based on the features. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

What needs improvement with Nexthink?

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

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Product Reports

Digital Experience Monitoring (DEM)

Download Liquidware Stratusphere UX product report

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Liquidware Labs

Overview

Liquidware Stratusphere UX is a user experience monitoring and diagnostics solution that is designed to give users the tools they need to optimize and control the way they experience their digital workspaces. This solution is an industry leader because it contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over the workspaces that they are charged with overseeing.

Liquidware Stratusphere UX Benefits

Some of the benefits that come from using Liquidware Stratusphere UX include:

Access to detailed data any time. Liquidware Stratusphere UX enables users to access critical metrics and data at all times. It is constantly scanning connected systems and culling data from them. This data is always available at the user’s fingertips.

Insight into trends and actual user experiences. Liquidware Stratusphere UX’s data collection capabilities focus on collecting data that helps administrators gain an understanding of trends that relate to user behavior. These insights make it possible for administrators to understand where some of the pain points in their digital workspaces may be. Once they have these insights, they can take the steps necessary to remediate without having to burn time and other resources by engaging in trial-and-error testing.

Digital workplace experience monitoring tools. Liquidware Stratusphere UX provides administrators with the ability to monitor their digital workspaces on all levels, keeping aware of everything all at once so that no issues catch them by surprise.

Maximum flexibility. Liquidware Stratusphere UX supports a number of platform options. Users can deploy physical devices, virtual machines, or a hybrid option.
Share data and collaborate on workspace optimization. Administrators and their teams can collaborate on maintaining peak performance in their networks even if they are not in the same place. Data from Liquidware Stratusphere UX can easily be exported and shared as reports with colleagues who may be working remotely.

Liquidware Stratusphere UX Features

When users choose to employ the Liquidware Stratusphere UX solution, they gain access to many different capabilities. These features include:

SpotCheck capability. Liquidware Stratusphere UX is designed with tools that enable users to drill down into the infrastructure employed. It gives administrators the ability to find issues they already know about as well as those that are only just beginning to develop. This feature analyzes the entirety of the digital architecture, providing administrators with a complete picture.

Machine Boot and Login Breakdown tools. Administrators can utilize these tools to keep track of these two critical functions. If there is any lag when users are attempting to start up their devices or log in, this tool will find it. Users can then diagnose the root cause of the problem and quickly take steps to remedy the issue.

Process optimization features. Liquidware Stratusphere UX employs a number of features that enable users to ensure that their digital workspaces run at peak efficiency. One such feature enables administrators to de-prioritize applications that users are not really using. This means that digital resources are being directed toward areas of true need instead of to applications that are not relevant to what the user is doing at the time.

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Sample Customers

U.S. Defense Agency, Phoenix Central School District, Homesteaders Life, United Arab Bank, Rolls-Royce

https://www.nexthink.com/custo...

Liquidware Stratusphere UX vs. Nexthink