There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
IT Administrator at a tech vendor with 10,001+ employees
Real User
Top 10
Jul 16, 2024
There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.
Pre-Sales specialist Workplace | Digit'all User at Econocom
Real User
Top 10
Apr 25, 2024
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.
Security Administrator at Dev Information Tech Pvt Ltd
MSP
Aug 29, 2023
Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.
Program Manager at a computer software company with 10,001+ employees
Real User
Top 10
Sep 8, 2022
There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions. They are working on workarounds and finding a solution to address those issues.
Senior System Administrator at The Shared Electronice Banking Services
Real User
Aug 19, 2022
The view of the agents on the PC side was showing more information than the one on the server side, there are some gaps that the server is not really covering up. One of the issues we faced on the server side was false-positive findings for example. If I want to schedule a report to show the last time the servers were patched or updated, it was showing or reading the registry that Windows was showing. Unfortunately, the agent was reading the registries instead of seeing the updates that were installed which caused false reports. They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased. Previously, it was fifty, if I am not mistaken, or one hundred. It would be nice to have detection and contain the endpoint. For example, if you have an application that is installed and you do not want the user to use it whenever you double click on it, then it should not open for you and give you a message that this application was blocked. When it comes to security, Nexthink should be automatically able to detect a bank card number that the user is trying to copy and is trying to do something with it. Let us say, for example, they shared it over an email. This is where Nexthink should capture this moment and send the information to the security department alerting them.
We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers. Many of my customers have mostly on-prem infrastructure, whereas our solutions are published on the public cloud Azure Stack. There is one Active Directory on-prem and an additional one on the Azure Stack. So we have a problem replicating the primary Active Directory on Azure Stack. And it's challenging to configure all the customer's infrastructure to work with Nexthink and the additional Active Directory on Azure.
Consultant at a tech services company with 10,001+ employees
Real User
Oct 1, 2021
The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.
Senior Specialist – EUC Tools at HCL Technologies
Real User
Apr 21, 2021
I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the performance of applications specifically. That was missing, but I recently got to know that this is already in progress and they are doing it, which is good.
Second Level Support Team Leader at a consultancy with 10,001+ employees
Real User
Mar 16, 2021
We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people. There are a few other types of technical improvements that we've requested. There is really good learning material in the Nexthink Academy. However, turning that into real action is something that needs to be worked on.
Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively...
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.
Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.
The tool should improve its pricing and performance. It also have nothing related to patch management.
There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions. They are working on workarounds and finding a solution to address those issues.
The view of the agents on the PC side was showing more information than the one on the server side, there are some gaps that the server is not really covering up. One of the issues we faced on the server side was false-positive findings for example. If I want to schedule a report to show the last time the servers were patched or updated, it was showing or reading the registry that Windows was showing. Unfortunately, the agent was reading the registries instead of seeing the updates that were installed which caused false reports. They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased. Previously, it was fifty, if I am not mistaken, or one hundred. It would be nice to have detection and contain the endpoint. For example, if you have an application that is installed and you do not want the user to use it whenever you double click on it, then it should not open for you and give you a message that this application was blocked. When it comes to security, Nexthink should be automatically able to detect a bank card number that the user is trying to copy and is trying to do something with it. Let us say, for example, they shared it over an email. This is where Nexthink should capture this moment and send the information to the security department alerting them.
They can improve the Nexthink action module.
The next release could use some improvement in the tools that are provided.
We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers. Many of my customers have mostly on-prem infrastructure, whereas our solutions are published on the public cloud Azure Stack. There is one Active Directory on-prem and an additional one on the Azure Stack. So we have a problem replicating the primary Active Directory on Azure Stack. And it's challenging to configure all the customer's infrastructure to work with Nexthink and the additional Active Directory on Azure.
The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.
I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the performance of applications specifically. That was missing, but I recently got to know that this is already in progress and they are doing it, which is good.
We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people. There are a few other types of technical improvements that we've requested. There is really good learning material in the Nexthink Academy. However, turning that into real action is something that needs to be worked on.