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1E vs Nexthink comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
9.0
Nexthink is highly scalable, especially in the cloud, though on-premises scaling may require vendor assistance and careful planning.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
Nexthink enhances IT support with advanced monitoring, automation, and analytics, improving security, user satisfaction, and system performance.
 

Room For Improvement

No sentiment score available
Sentiment score
5.4
Nexthink users require IoT support, improved alerting, automation, ITSM integration, performance, reporting, patch management, and enhanced documentation.
 

Stability Issues

No sentiment score available
Sentiment score
9.4
Nexthink is stable and reliable, swiftly resolving bugs despite occasional network issues and frequent updates affecting data integrity.
 

Customer Service

No sentiment score available
No sentiment score available
Nexthink's customer service receives varied feedback, with praise for responsiveness and effectiveness but criticism for initial delays.
 

Setup Cost

No sentiment score available
No sentiment score available
Nexthink offers dynamic pricing, generally cost-effective for bulk purchases, favoring cloud use with positive user feedback on pricing.
 

Categories and Ranking

1E
Ranking in Digital Experience Monitoring (DEM)
12th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Nexthink
Ranking in Digital Experience Monitoring (DEM)
1st
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of 1E is 2.2%, up from 0.2% compared to the previous year. The mindshare of Nexthink is 35.8%, down from 38.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 

Featured Reviews

Ronny Sonck - PeerSpot reviewer
Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Nexthink?
Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.
What is your experience regarding pricing and costs for Nexthink?
The product has a fixed monthly price and service cost, which varies based on the features. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What needs improvement with Nexthink?
There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.
 

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Sample Customers

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https://www.nexthink.com/custo...
Find out what your peers are saying about Nexthink, Lakeside Software, Riverbed and others in Digital Experience Monitoring (DEM). Updated: November 2024.
816,406 professionals have used our research since 2012.