ControlUp vs Nexthink comparison

ControlUp and Nexthink are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #3 with an average rating of 7.7, while Nexthink is ranked #1 with an average rating of 9.0. ControlUp holds a 14.2% mindshare in DEM, compared to Nexthink’s 36.1% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 100% of Nexthink users who would recommend it.

ControlUp

Read 11 ControlUp reviews

983 Views
658 Comparison Views

100% willing to recommend

Nexthink

Read 22 Nexthink reviews

4,425 Views
1,768 Comparison Views

100% willing to recommend

ControlUp

Nexthink

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and ControlUp compete in the endpoint monitoring and IT analytics category. Nexthink holds the upper hand in data analytics for proactive issue resolution, while ControlUp provides superior real-time monitoring with effective administration tools.

Features: Nexthink focuses on endpoint monitoring and IT analytics, providing experience scoring to enhance user satisfaction while allowing for time-saving report generation through automation and deep data analytics insights. ControlUp delivers real-time endpoint monitoring with powerful administration tools and granular visibility, integrating seamlessly with tools like Netscaler and using script-based actions and triggers for automated issue resolution and detailed resource usage insights.

Room for Improvement: Nexthink could enhance support for IoT and non-Windows platforms, improve cloud integration, and reduce reliance on coding with improved documentation and training. ControlUp could improve integration, particularly with network monitoring, and enhance alert customization and UI, alongside addressing metadata management and script-sharing issues.

Ease of Deployment and Customer Service: Nexthink is available on-premises and in public cloud environments, offering responsive and knowledgeable customer support, though initial resolution delays are noted. ControlUp supports on-premises and hybrid cloud deployments, providing effective and responsive customer support, reflecting varied user preferences for deployment options.

Pricing and ROI: Nexthink offers a competitive pricing model with pay-as-you-use options that benefit larger organizations through ROI, though renewal costs and pricing layers can impact service access. ControlUp's pricing is competitive with multiple licensing options, and its integration with VMware Horizon offers value, justifying costs. Both solutions offer good value for their capabilities, positively impacting ROI.

To learn more, read our detailed ControlUp vs. Nexthink Report (Updated: December 2024).

Buyer's Guide

ControlUp vs. Nexthink

December 2024

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Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (35th)

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 14.2%, up from 13.6% compared to the previous year. The mindshare of Nexthink is 36.1%, down from 38.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Ronny Sonck

Pre-Sales specialist Workplace | Digit'all User at Econocom

Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ControlUp has an easy installation process."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"It has a great career time monitoring tool."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

More ControlUp pros

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."

"The search engine functionality that Nexthink has on the finder is terrific."

"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."

"The initial setup is very simple."

"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."

"The solution is stable."

"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."

More Nexthink pros

Cons

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"The graphical user interface needs to be improved from version to version."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"It can be improved by including script-based scheduling."

More ControlUp cons

"They can improve the Nexthink action module."

"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."

"It lacks a library for standard EXEs to be named automatically."

"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."

"The tool should improve its pricing and performance. It also have nothing related to patch management."

"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."

"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."

"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

More Nexthink cons

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"We are satisfied with the price compared to other solutions."

"Based on my experience, ControlUp is not that expensive."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

12%

Manufacturing Company

Financial Services Firm

17%

Manufacturing Company

12%

Computer Software Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

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What needs improvement with ControlUp Real-time?

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What is your primary use case for ControlUp Real-time?

We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...

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What do you like most about Nexthink?

Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.

See all answers

What is your experience regarding pricing and costs for Nexthink?

The product has a fixed monthly price and service cost, which varies based on the features. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

See all answers

What needs improvement with Nexthink?

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

See all answers

Comparisons

Citrix uberAgent Monitoring vs ControlUp

Compared 11% of the time

eG Enterprise vs ControlUp

Compared 10% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 9% of the time

SysTrack vs ControlUp

Compared 8% of the time

Goliath Performance Monitor vs ControlUp

Compared 8% of the time

More ControlUp Competitors

SysTrack vs Nexthink

Compared 55% of the time

Alluvio Aternity vs Nexthink

Compared 16% of the time

1E vs Nexthink

Compared 5% of the time

Liquidware Stratusphere UX vs Nexthink

Compared 2% of the time

Netskope Digital Experience Management vs Nexthink

Compared 2% of the time

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Product Reports

Buyer's Guide

ControlUp

December 2024

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Buyer's Guide

Nexthink

December 2024

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Learn More

ControlUp

Nexthink

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

https://www.nexthink.com/custo...

Buyer's Guide

ControlUp vs. Nexthink

December 2024

Free Report: ControlUp vs. Nexthink

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