ControlUp vs SysTrack comparison

ControlUp and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #5 with an average rating of 8.3, while Lakeside Software is ranked #4 with an average rating of 9.0. ControlUp holds a 8.0% mindshare in DEM, compared to Lakeside Software’s 7.8% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

ControlUp

Read 13 ControlUp reviews

4,124 Views
1,815 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

2,431 Views
2,431 Comparison Views

88% willing to recommend

ControlUp

SysTrack

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Executive SummaryUpdated on Nov 3, 2024

ControlUp and SysTrack are leading solutions in IT management. Based on the features and user feedback, ControlUp holds a competitive edge with its advanced automation and integration tools, offering a more comprehensive return on investment.

Features: ControlUp offers dynamic real-time performance monitoring, script automation, and integrates with Netscaler and Scoutbees for enhanced user experience analysis. SysTrack provides robust data collection metrics on device performance and insightful user experience monitoring features, including the Resolve capability for endpoint performance.

Room for Improvement: ControlUp could enhance integration processes and automate additional functions for better decision-making and real-time KPI visibility. SysTrack's improvements are needed in its user-friendly interface, integration for full-stack monitoring, and customization flexibility for dashboards, which currently lack easy adaptability.

Ease of Deployment and Customer Service: ControlUp supports deployment across Hybrid Cloud and On-premises environments, with noted reliability and responsive customer support. SysTrack also supports flexible deployment options, but ControlUp is recognized for prompt issue resolution and hands-on support.

Pricing and ROI: ControlUp is perceived as cost-effective, offering high ROI through robust automation and comprehensive feature-set, despite higher licensing costs. SysTrack, priced on a per-device basis, is considered expensive by some users but valued for its unmatched features, although it could improve licensing flexibility.

To learn more, read our detailed ControlUp vs. SysTrack Report (Updated: June 2026).

Buyer's Guide

ControlUp vs. SysTrack

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (32nd)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 8.0%, down from 10.0% compared to the previous year. The mindshare of SysTrack is 7.8%, down from 14.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
SysTrack	7.8%
ControlUp	8.0%
Other	84.2%

Digital Experience Monitoring (DEM)

Featured Reviews

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time

ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of the public cloud, ControlUp's features make us feel very secure."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"ControlUp has an easy installation process."

"The high-level view of the estate coupled with powerful administration tools has been great."

"This product's most valuable feature is that it allows you to consume many resources from a centralized tool."

"The script-based actions have allowed us to extend the core reporting capabilities."

"ControlUp has improved our organization by giving us full visibility into our systems, so we know what's running, where it's running, what it's doing, and the load on the system."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

More ControlUp pros

"This is a great tool, but it's important that system admins have training on the product and use it regularly."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"It is a very powerful tool that will make your life easier."

"This is a powerful digital experience monitoring tool and it tracks everything."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

"We have got a good return on investment because it was able to deliver during the pandemic."

More SysTrack pros

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"Most reports give information about the top 100 devices, but not all of the devices."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"ControlUp doesn't allow us to monitor the network infrastructure, so we are obliged to acquire another solution that allows us to monitor the network."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"The graphical user interface needs to be improved from version to version."

"It can be improved by including script-based scheduling."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

More ControlUp cons

"One thing from a layman's standpoint, the report should be very clear."

"The licensing model is problematic."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"Certain features haven't been tested sufficiently and don't work well."

"Their dashboard could be better. They did it custom, which is the main problem."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

More SysTrack cons

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"It is somewhat expensive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"I would rate the solution's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

11%

Insurance Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

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What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

Comparisons

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Compared 15% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 7% of the time

Compared 5% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 5% of the time

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Nexthink vs SysTrack

Compared 44% of the time

Alluvio Aternity vs SysTrack

Compared 10% of the time

Compared 8% of the time

Zscaler Digital Experience (ZDX) vs SysTrack

Compared 7% of the time

Liquidware Stratusphere UX vs SysTrack

Compared 5% of the time

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Product Reports

Buyer's Guide

ControlUp

July 2026

Download ControlUp product report

Buyer's Guide

SysTrack

June 2026

Download SysTrack product report

Overview

ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.

ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.

What are the key features of ControlUp?

Real-Time Insights: Provides up-to-the-minute data for informed decision-making.
Automation Capabilities: Extensive automation through script-based actions to streamline tasks.
Customizable Interface: Adaptable settings to suit organizational workflows effectively.
End-to-End Analysis: Integration with Netscaler and Scoutbees for comprehensive infrastructure analysis.
AI-Enhanced Administration: Leverages AI for improved VDI management and operation.

What benefits and ROI should users look for in the reviews?

Proactive Issue Detection: Early detection of potential issues to minimize downtime and enhance reliability.
In-Depth Analyses: Detailed insights into infrastructure for better planning and optimization.
Efficient Resource Management: Centralization of resources contributes to operational efficiency and visibility.
Cost-Effective Management: Automating repetitive tasks results in reduced operational costs and improved productivity.
Improved User Experience: Comprehensive monitoring and analytics ensure a smoother digital experience for end-users.

Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.

ControlUp

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

ControlUp vs. SysTrack

June 2026

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