ControlUp vs SysTrack comparison

ControlUp and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #5 with an average rating of 7.7, while Lakeside Software is ranked #2 with an average rating of 7.5. ControlUp holds a 14.7% mindshare in DEM, compared to Lakeside Software’s 24.9% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 87% of Lakeside Software users who would recommend it.

ControlUp

Read 11 ControlUp reviews

952 Views
645 Comparison Views

100% willing to recommend

SysTrack

Read 10 SysTrack reviews

1,995 Views
1,149 Comparison Views

87% willing to recommend

ControlUp

SysTrack

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ControlUp and SysTrack are leading solutions in IT management. Based on the features and user feedback, ControlUp holds a competitive edge with its advanced automation and integration tools, offering a more comprehensive return on investment.

Features: ControlUp offers dynamic real-time performance monitoring, script automation, and integrates with Netscaler and Scoutbees for enhanced user experience analysis. SysTrack provides robust data collection metrics on device performance and insightful user experience monitoring features, including the Resolve capability for endpoint performance.

Room for Improvement: ControlUp could enhance integration processes and automate additional functions for better decision-making and real-time KPI visibility. SysTrack's improvements are needed in its user-friendly interface, integration for full-stack monitoring, and customization flexibility for dashboards, which currently lack easy adaptability.

Ease of Deployment and Customer Service: ControlUp supports deployment across Hybrid Cloud and On-premises environments, with noted reliability and responsive customer support. SysTrack also supports flexible deployment options, but ControlUp is recognized for prompt issue resolution and hands-on support.

Pricing and ROI: ControlUp is perceived as cost-effective, offering high ROI through robust automation and comprehensive feature-set, despite higher licensing costs. SysTrack, priced on a per-device basis, is considered expensive by some users but valued for its unmatched features, although it could improve licensing flexibility.

To learn more, read our detailed ControlUp vs. SysTrack Report (Updated: October 2024).

Buyer's Guide

ControlUp vs. SysTrack

October 2024

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Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (36th)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 14.7%, up from 12.5% compared to the previous year. The mindshare of SysTrack is 24.9%, up from 24.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

Is easy to deploy but is not user-friendly and provides false data

When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now. SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again. The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive. In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets. You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well. Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a great career time monitoring tool."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"ControlUp has an easy installation process."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"The script-based actions have allowed us to extend the core reporting capabilities."

More ControlUp pros

"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

"The visualizer feature provides end-to-end analysis on all the machines."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"SysTrack provides unique, real-time data."

"From a telemetry data standpoint, it's a perfect tool."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"I am impressed with the huge amount of information that you can get from the infrastructure."

More SysTrack pros

Cons

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"It can be improved by including script-based scheduling."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"Certain features haven't been tested sufficiently and don't work well."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"One thing from a layman's standpoint, the report should be very clear."

"The solution lacks AI in its analysis module."

"Lacks flexibility with regard to licensing."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

More SysTrack cons

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"We are satisfied with the price compared to other solutions."

"Based on my experience, ControlUp is not that expensive."

"It is somewhat expensive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"I would rate the solution's pricing a six out of ten."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

12%

Manufacturing Company

Financial Services Firm

17%

Manufacturing Company

11%

Computer Software Company

10%

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

See all answers

What is your primary use case for ControlUp Real-time?

We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...

See all answers

What do you like most about SysTrack?

I am impressed with the huge amount of information that you can get from the infrastructure.

See all answers

What is your experience regarding pricing and costs for SysTrack?

It is somewhat expensive. I would rate the pricing a one out of ten, with one being very expensive and ten being very cheap.

See all answers

What needs improvement with SysTrack?

One thing from a layman's standpoint, the report should be very clear. Another thing is proactively identifying the problem. SysTrack collects telemetry data and identifies potential issues. Howeve...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 29% of the time

eG Enterprise vs ControlUp

Compared 10% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 10% of the time

Goliath Performance Monitor vs ControlUp

Compared 9% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 5% of the time

More ControlUp Competitors

Nexthink vs SysTrack

Compared 80% of the time

Alluvio Aternity vs SysTrack

Compared 10% of the time

Compared 3% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

ControlUp

November 2024

Download ControlUp product report

Buyer's Guide

SysTrack

October 2024

Download SysTrack product report

Learn More

ControlUp

Video not available

Lakeside Software

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

ControlUp vs. SysTrack

October 2024

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