ControlUp vs Lakeside SysTrack comparison

Why PeerSpot?

ControlUp and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #6 with an average rating of 8.3, while Lakeside Software is ranked #5 with an average rating of 9.0. ControlUp holds a 6.6% mindshare in DEM, compared to Lakeside Software’s 6.3% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

ControlUp

Read 13 ControlUp reviews

5,533 Views
2,269 Comparison Views

100% willing to recommend

Lakeside SysTrack

Read 11 Lakeside SysTrack reviews

2,718 Views
2,718 Comparison Views

88% willing to recommend

ControlUp

Lakeside SysTrack

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 29, 2026

ControlUp and Lakeside SysTrack compete in the IT infrastructure management category. ControlUp appears to have the upper hand with its robust automation and comprehensive dashboard integration, although SysTrack shines in user experience monitoring and detailed telemetry data.

Features: ControlUp is known for its robust automation, comprehensive resource monitoring, and enhanced security features. It integrates various infrastructure components into a unified dashboard. Lakeside SysTrack excels in detailed telemetry data, real-time metrics for performance analysis, and user experience monitoring using a composite scoring system.

Room for Improvement: ControlUp users have requested better integration, enhanced network monitoring, and more extensive reporting capabilities. They also want improved alert settings. Lakeside SysTrack requires enhancements in dashboard customization, AI capabilities in analytics, and remote administration tooling, alongside better data management flexibility and a more streamlined interface.

Ease of Deployment and Customer Service: ControlUp supports deployment across hybrid and public clouds, with noted strong customer service, although initial setup can have delays. They offer professional services for enhanced experiences. Lakeside SysTrack provides deployment for on-premises and private clouds. Its support is generally fast, though initial responsiveness could improve. Both have dedicated account managers for premium clients, but continuous support improvement is needed for better user familiarity and integration.

Pricing and ROI: ControlUp is priced higher than other tools due to its extensive feature set and high-end support, offering significant ROI through resource optimization and reduced manual interventions. Lakeside SysTrack is priced per-device with annual licenses; some find it affordable, while others see it as costly. However, it is praised for cost-effectiveness in user experience insights and asset management, providing ROI by decreasing downtime and improving performance.

To learn more, read our detailed ControlUp vs. Lakeside SysTrack Report (Updated: September 2026).

Buyer's Guide

ControlUp vs. Lakeside SysTrack

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

6th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (34th)

Lakeside SysTrack

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 6.6%, down from 9.4% compared to the previous year. The mindshare of Lakeside SysTrack is 6.3%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Lakeside SysTrack	6.3%
ControlUp	6.6%
Other	87.1%

Digital Experience Monitoring (DEM)

Featured Reviews

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Delivers comprehensive and customizable system management with increased efficiency

The best features I have found are that it is very customizable, which would be number one, and very extensible through the use of scripts and triggers. The visual look of the interface is very easy to understand what is happening and somewhat why it's happening. It may sound facetious, but it really is everything about it. Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place. The benefits I have seen from using it so far include the ability to know in advance and take actions based on the information the tool gives you.

Read full review

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"In terms of the public cloud, ControlUp's features make us feel very secure."

"The script-based actions have allowed us to extend the core reporting capabilities."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"I would recommend this product because it is straightforward to use and stable."

"ControlUp has an easy installation process."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

More ControlUp pros

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"SysTrack is a BI solution for endpoints; we use it to understand the user experience at the company and user level."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"From a telemetry data standpoint, it's a perfect tool."

"This is a powerful digital experience monitoring tool and it tracks everything."

"I am impressed with the huge amount of information that you can get from the infrastructure."

"It is a very powerful tool that will make your life easier."

"The visualizer feature provides end-to-end analysis on all the machines."

More Lakeside SysTrack pros

Cons

"ControlUp doesn't allow us to monitor the network infrastructure, so we are obliged to acquire another solution that allows us to monitor the network."

"It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"The on-premises version has limited scalability as challenges occur because the console takes a lot of computer power."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"The tool needs to improve the integration with third-party providers like Cisco products."

"SysTrack isn't stable enough. There are too many upgrades, and not all versions are stable."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"Their dashboard could be better. They did it custom, which is the main problem."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"The solution lacks AI in its analysis module."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

More Lakeside SysTrack cons

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"We are satisfied with the price compared to other solutions."

"I would rate the solution's pricing a six out of ten."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"It is somewhat expensive."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Healthcare Company

10%

Manufacturing Company

Outsourcing Company

Financial Services Firm

15%

Manufacturing Company

12%

Insurance Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

See all answers

What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

Comparisons

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Compared 11% of the time

eG Enterprise vs ControlUp

Compared 6% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 5% of the time

Splunk Observability Cloud vs ControlUp

Compared 5% of the time

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Nexthink vs Lakeside SysTrack

Compared 34% of the time

Alluvio Aternity vs Lakeside SysTrack

Compared 12% of the time

Compared 9% of the time

Liquidware Stratusphere UX vs Lakeside SysTrack

Compared 5% of the time

Splunk Observability Cloud vs Lakeside SysTrack

Compared 5% of the time

More Lakeside SysTrack Competitors

Product Reports

Buyer's Guide

ControlUp

November 2026

Download ControlUp product report

Buyer's Guide

Lakeside SysTrack

October 2026

Download Lakeside SysTrack product report

Overview

ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.

ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.

What are the key features of ControlUp?

Real-Time Insights: Provides up-to-the-minute data for informed decision-making.
Automation Capabilities: Extensive automation through script-based actions to streamline tasks.
Customizable Interface: Adaptable settings to suit organizational workflows effectively.
End-to-End Analysis: Integration with Netscaler and Scoutbees for comprehensive infrastructure analysis.
AI-Enhanced Administration: Leverages AI for improved VDI management and operation.

What benefits and ROI should users look for in the reviews?

Proactive Issue Detection: Early detection of potential issues to minimize downtime and enhance reliability.
In-Depth Analyses: Detailed insights into infrastructure for better planning and optimization.
Efficient Resource Management: Centralization of resources contributes to operational efficiency and visibility.
Cost-Effective Management: Automating repetitive tasks results in reduced operational costs and improved productivity.
Improved User Experience: Comprehensive monitoring and analytics ensure a smoother digital experience for end-users.

Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.

ControlUp

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

ControlUp vs. Lakeside SysTrack

September 2026

Free Report: ControlUp vs. Lakeside SysTrack

Find out what your peers are saying about ControlUp vs. Lakeside SysTrack and other solutions. Updated: September 2026.

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