When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now. SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again. The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive. In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets. You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well. Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.
