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Alluvio Aternity vs SysTrack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
4.0
SysTrack's customer service is mixed, with responsive support and some unresolved complex issues due to varied expertise and language barriers.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
SysTrack's complex design, limited features, and inflexible licensing hinder usability; expanded user training is advisable for improvement.
 

Scalability Issues

No sentiment score available
Sentiment score
8.8
SysTrack is highly scalable, supporting thousands of devices and users, with customizable data collection and consistent high ratings.
 

Setup Cost

No sentiment score available
No sentiment score available
SysTrack pricing is competitive at $25 per device annually, aligning with market offerings despite lacking package options.
 

Stability Issues

No sentiment score available
Sentiment score
7.9
SysTrack's stability is rated highly but mixed, with smooth upgrades for some and data discrepancies for others.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
SysTrack excels in performance monitoring, insightful analysis, and efficiency, enhanced by telemetry data and AI for VDI environments.
 

Categories and Ranking

Alluvio Aternity
Ranking in Digital Experience Monitoring (DEM)
3rd
Average Rating
8.4
Reviews Sentiment
7.9
Number of Reviews
37
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), Mobile APM (4th)
SysTrack
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
8.2
Reviews Sentiment
6.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of Alluvio Aternity is 9.9%, down from 12.9% compared to the previous year. The mindshare of SysTrack is 24.9%, up from 24.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 

Featured Reviews

Caillin Peacock - PeerSpot reviewer
Enables us to be a lot more agile and proactive in troubleshooting endpoint issues thanks to accurate UX scoring
There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score. A lot of tools will do a similar thing, but they will do it indirectly and it's not always relevant. The Aternity score is on the money pretty much every time. The Digital Experience Index (DXI) feature is also very valuable. We've incorporated it into the KPIs for our endpoint team. We can use that as a benchmark to improve our goals and our environment, and for ongoing life cycle improvement.
Pawel Grabowski - PeerSpot reviewer
Is easy to deploy but is not user-friendly and provides false data
When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now. SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again. The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive. In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets. You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well. Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Manufacturing Company
11%
Government
11%
Computer Software Company
9%
Financial Services Firm
17%
Manufacturing Company
11%
Computer Software Company
10%
Legal Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
What is your experience regarding pricing and costs for Aternity?
The solution's price is pretty comparable to the industry.
What do you like most about SysTrack?
I am impressed with the huge amount of information that you can get from the infrastructure.
What is your experience regarding pricing and costs for SysTrack?
It is somewhat expensive. I would rate the pricing a one out of ten, with one being very expensive and ten being very cheap.
What needs improvement with SysTrack?
One thing from a layman's standpoint, the report should be very clear. Another thing is proactively identifying the problem. SysTrack collects telemetry data and identifies potential issues. Howeve...
 

Comparisons

 

Also Known As

Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada
Find out what your peers are saying about Alluvio Aternity vs. SysTrack and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.