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Alluvio Aternity vs SysTrack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024
 

Categories and Ranking

Alluvio Aternity
Ranking in Digital Experience Monitoring (DEM)
5th
Average Rating
8.4
Reviews Sentiment
7.9
Number of Reviews
37
Ranking in other categories
Application Performance Monitoring (APM) and Observability (35th), Mobile APM (4th)
SysTrack
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
8.2
Reviews Sentiment
6.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Digital Experience Monitoring (DEM) category, the mindshare of Alluvio Aternity is 10.2%, down from 12.2% compared to the previous year. The mindshare of SysTrack is 25.2%, up from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 

Featured Reviews

Caillin Peacock - PeerSpot reviewer
Enables us to be a lot more agile and proactive in troubleshooting endpoint issues thanks to accurate UX scoring
There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score. A lot of tools will do a similar thing, but they will do it indirectly and it's not always relevant. The Aternity score is on the money pretty much every time. The Digital Experience Index (DXI) feature is also very valuable. We've incorporated it into the KPIs for our endpoint team. We can use that as a benchmark to improve our goals and our environment, and for ongoing life cycle improvement.
Pawel Grabowski - PeerSpot reviewer
Is easy to deploy but is not user-friendly and provides false data
When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now. SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again. The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive. In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets. You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well. Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine."
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us."
"The item we use the most and what upper management wants is the SLA reports. It's a good summary of how the applications are performing over time from month to month."
"We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds."
"While it also provides desktop metrics, the main thing we use it for is monitoring our applications."
"The most valuable feature for me is being able to monitor the productivity of every employee in the company as well as third-party, outsourced companies that work on our behalf."
"Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."
"As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business."
"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."
"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."
"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."
"SysTrack provides unique, real-time data."
"The visualizer feature provides end-to-end analysis on all the machines."
"It is a stable product. I would rate its stability a nine out of ten."
"From a telemetry data standpoint, it's a perfect tool."
"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."
 

Cons

"To monitor these transactions, you need to look at it, analyze it and capture it. It requires a little bit of work, but in an environment like ours, you need it to be easier."
"It all comes in pretty nice looking charts and things, but we have a hard time pulling out hard data, which is usually what you'll need if you're trying to be actionable."
"The solution is available at a higher price than other solutions."
"Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process."
"I want more reporting around asset management, with greater flexibility and customization ability."
"The licensing model doesn't suit the market we are in and has room for improvement."
"I would improve the dashboard, the presentation player."
"Their technical support should be improved in terms of response time. Its stability should also be better. We are currently using version 10, and its stability is not so high. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications."
"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."
"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"Certain features haven't been tested sufficiently and don't work well."
"Lacks flexibility with regard to licensing."
"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."
"The tool needs to improve the integration with third-party providers like Cisco products."
"One thing from a layman's standpoint, the report should be very clear."
 

Pricing and Cost Advice

"The pricing is fair."
"Pricing is a bit high. Don't take that as the "be all, end all"."
"You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
"We always try to reduce costs and purchase the Alluvio Aternity Essentials license."
"The pricing for the users and agents is reasonable compared to other solutions and vendors."
"Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
"If the scale of your monitoring will be to go everywhere in an organization, a site license is key."
"It’s a little on the costly side, but if you license intelligently, accounting for your various hosts connecting in through VDI or terminal servers, you can make it well worth your money."
"I would rate the solution's pricing a six out of ten."
"It is somewhat expensive."
"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."
"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."
"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."
report
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
12%
Government
12%
Computer Software Company
10%
Financial Services Firm
18%
Manufacturing Company
11%
Computer Software Company
10%
Legal Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
What is your experience regarding pricing and costs for Aternity?
The solution's price is pretty comparable to the industry.
What do you like most about SysTrack?
I am impressed with the huge amount of information that you can get from the infrastructure.
What is your experience regarding pricing and costs for SysTrack?
It is somewhat expensive. I would rate the pricing a one out of ten, with one being very expensive and ten being very cheap.
What needs improvement with SysTrack?
One thing from a layman's standpoint, the report should be very clear. Another thing is proactively identifying the problem. SysTrack collects telemetry data and identifies potential issues. Howeve...
 

Comparisons

 

Also Known As

Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada
Find out what your peers are saying about Alluvio Aternity vs. SysTrack and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.