Nexthink vs SysTrack comparison

Nexthink and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Nexthink is ranked #1 with an average rating of 9.4, while Lakeside Software is ranked #2 with an average rating of 9.3. Nexthink holds a 28.1% mindshare in DEM, compared to Lakeside Software’s 17.2% mindshare. Additionally, 100% of Nexthink users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Nexthink

Read 24 Nexthink reviews

4,242 Views
1,788 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,978 Views
1,131 Comparison Views

88% willing to recommend

Nexthink

SysTrack

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and SysTrack are leaders in the digital employee experience and IT infrastructure monitoring markets. Nexthink appears to have an edge with its proactive resolution and insightful analytics, whereas SysTrack stands out with detailed device metrics and advanced troubleshooting capabilities.

Features: Nexthink's features include experience scoring, visualization dashboards for senior managers, and integration with PowerShell for automation. It provides valuable insights into hardware purchasing and excellent customer support services. SysTrack offers Black Box and Resolve for troubleshooting, a VM planner tool for virtualization, and unique real-time data. Its self-help features and extensive device performance metrics are highly valued.

Room for Improvement: Nexthink needs better integration with more ITSM tools, improved support for non-Windows platforms, and enhanced automation and training materials. Users seek better alerting and scheduling of actions. SysTrack requires enhanced AI capabilities for predictive analytics, better integration with third-party tools like Cisco, and improved dashboard customization. Centralized management and more flexible reporting are also desired enhancements.

Ease of Deployment and Customer Service: Nexthink offers both on-premises and cloud deployment options with strong technical support, though initial expertise sometimes falls short. SysTrack excels with knowledgeable support and multiple deployment environments, but initial support might need expertise improvements. Nexthink ensures smooth deployment with comprehensive assistance, while SysTrack's proactive support mitigates post-deployment issues.

Pricing and ROI: Nexthink offers a quick payback period with competitive pay-as-you-use pricing when valuable use cases are implemented. It is cost-efficient for organizations prioritizing functionality. SysTrack's per-device licensing can be costly but its comprehensive features justify the expense. Both provide substantial ROI, with Nexthink users reporting savings and reduced incidents, while SysTrack delivers detailed capabilities for larger organizations with complex needs.

To learn more, read our detailed Nexthink vs. SysTrack Report (Updated: March 2025).

Buyer's Guide

Nexthink vs. SysTrack

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SysTrack

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Nexthink is 28.1%, down from 31.2% compared to the previous year. The mindshare of SysTrack is 17.2%, down from 20.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

SumitKumar18

Senior SME at Microland Limited

Real-time data and insights with a smooth UI

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard.…

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."

"The solution has reduced the time it takes to resolve issues."

"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."

"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."

"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."

"The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics."

"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."

More Nexthink pros

"I am impressed with the huge amount of information that you can get from the infrastructure."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

"It is a stable product. I would rate its stability a nine out of ten."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

More SysTrack pros

Cons

"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."

"It lacks support for IoT and most network equipment."

"There could be improvements in monitoring user sentiments."

"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."

"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."

"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

"The tool should improve its pricing and performance. It also have nothing related to patch management."

"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."

More Nexthink cons

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"The tool needs to improve the integration with third-party providers like Cisco products."

"Lacks flexibility with regard to licensing."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"The solution lacks AI in its analysis module."

More SysTrack cons

Pricing and Cost Advice

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"It is somewhat expensive."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"I would rate the solution's pricing a six out of ten."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

12%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

18%

Manufacturing Company

12%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Nexthink?

Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.

See all answers

What is your experience regarding pricing and costs for Nexthink?

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

See all answers

What needs improvement with Nexthink?

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the...

See all answers

What do you like most about SysTrack?

I am impressed with the huge amount of information that you can get from the infrastructure.

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

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Compared 7% of the time

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Compared 3% of the time

Liquidware Stratusphere UX vs Nexthink

Compared 3% of the time

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ControlUp vs SysTrack

Compared 9% of the time

Alluvio Aternity vs SysTrack

Compared 8% of the time

Compared 3% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

Nexthink

March 2025

Download Nexthink product report

Buyer's Guide

SysTrack

March 2025

Download SysTrack product report

Overview

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Nexthink

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

https://www.nexthink.com/custo...

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Nexthink vs. SysTrack

March 2025

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