In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
Nexthink has successfully reduced service incidents by over 20% and identified more than 57,000 defects, enhancing monitoring with comprehensive endpoint visibility. Its analytics and automation integration offer valuable auto-resolution for customer issues. Despite its regular security updates and stability, Nexthink struggles with limited IoT support, insufficient documentation, cloud integration issues, and a need for improved alert generation and automation capabilities. Enhanced ITSM tool integration and less reliance on coding expertise are recommended.
