In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
Nexthink enhances efficiency by reducing service incidents by over 20% through analytics and automation, offering insightful dashboards for management and technical teams. Features like Engage and Act enable proactive device management. Despite regular updates, limitations exist in IoT support, report accuracy, integration with only ServiceNow, and lacking documentation, leading to performance issues and reliance on support. Patch management is also missing, affecting its adaptability with other ITSM tools.
