In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
Nexthink reduces service incidents by over 20%, aids in defect prevention, and enhances visibility with insights from end-user devices. Its analytics and automation address customer issues efficiently, contributing to its nine-out-of-ten stability rating. Although praised for real-time analytics and frequent updates, Nexthink faces challenges with IoT support, ITSM tool integration, and cloud bandwidth. Documentation gaps and limited patch management also impact user experience.
