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SysTrack pros and cons

Vendor: Lakeside Software
4.1 out of 5
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Pros & Cons summary

SysTrack effectively monitors user experience with a composite score across personal, unit, and organizational levels. The Resolve feature identifies performance issues, while Visualizer offers real-time, end-to-end analysis. It collects diverse performance metrics and is rated highly for reliability. However, SysTrack lacks GPO time measurement, flexible licensing, adequate dashboarding integration, and improved third-party integration with tools like Cisco products.

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Prominent pros & cons

PROS

SysTrack monitors user experience effectively, providing scores at personal, unit, and organizational levels for a comprehensive overview.
Resolve feature significantly aids in identifying and rectifying performance issues, enhancing endpoint performance management.
Visualizer feature offers end-to-end analysis across all machines, facilitating detailed performance and utilization reviews.
SysTrack collects a broad range of metrics including performance and application-related data, which is beneficial for thorough monitoring and analysis.
From a telemetry data standpoint, SysTrack is highly capable and delivers real-time data effectively.

CONS

SysTrack does not provide time metrics for applying GPOs, making it difficult to diagnose issues related to domain controllers.
The custom dashboard in SysTrack lacks integration options with tools like Power BI, forcing users to learn its unique system.
Licensing in SysTrack lacks flexibility, restricting user options.
Some features in SysTrack have not been sufficiently tested and fail to perform well.
SysTrack does not include a remote administration tool, requiring users to rely on multiple solutions for monitoring and governance.
 

SysTrack Pros review quotes

Pawel Grabowski - PeerSpot reviewer
Nov 30, 2022
SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool.
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KR
Aug 29, 2022
When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful.
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Gaurav Chandola - PeerSpot reviewer
Nov 11, 2022
The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps.
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SysTrack
October 2024
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reviewer1954668 - PeerSpot reviewer
Sep 5, 2022
When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.
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Erez Baruch - PeerSpot reviewer
Aug 24, 2022
SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment.
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Anand Mewalal - PeerSpot reviewer
Sep 5, 2022
The visualizer feature provides end-to-end analysis on all the machines.
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JL
May 29, 2023
It is a stable product. I would rate its stability a nine out of ten.
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MG
Jun 4, 2024
From a telemetry data standpoint, it's a perfect tool.
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Ravi Varma Sagiraju - PeerSpot reviewer
Sep 15, 2022
SysTrack provides unique, real-time data.
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Jose Ramon Crespo - PeerSpot reviewer
May 22, 2023
I am impressed with the huge amount of information that you can get from the infrastructure.
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SysTrack Cons review quotes

Pawel Grabowski - PeerSpot reviewer
Nov 30, 2022
The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive.
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KR
Aug 29, 2022
When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.
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Gaurav Chandola - PeerSpot reviewer
Nov 11, 2022
If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both.
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Buyer's Guide
SysTrack
October 2024
Free Report: SysTrack Reviews and More
Learn what your peers think about SysTrack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
DOWNLOAD NOW
815,920 professionals have used our research since 2012.
reviewer1954668 - PeerSpot reviewer
Sep 5, 2022
Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy.
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Erez Baruch - PeerSpot reviewer
Aug 24, 2022
If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.
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Anand Mewalal - PeerSpot reviewer
Sep 5, 2022
Lacks flexibility with regard to licensing.
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JL
May 29, 2023
The solution lacks AI in its analysis module.
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MG
Jun 4, 2024
One thing from a layman's standpoint, the report should be very clear.
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Ravi Varma Sagiraju - PeerSpot reviewer
Sep 15, 2022
Certain features haven't been tested sufficiently and don't work well.
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Jose Ramon Crespo - PeerSpot reviewer
May 22, 2023
The tool needs to improve the integration with third-party providers like Cisco products.
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Product Categories
Digital Experience Monitoring (DEM)

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