Nexthink Reviews

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

It helps us provide more business to service providers and improve user experience.

The most valuable feature is the application experience because it monitors SaaS web-based applications.

Their release management processes could be improved to release the updates in a more confined and process-oriented way.

For future releases, it would be good to have a more controlled way to access their cloud environment rather than depend on logs gathered from the company. They should have read-only access to their admin environment to get certain logs.

We have been using Nexthink for ten years. We are working with the SaaS version, on-premises and on cloud, but it will be mostly SaaS in the future. We are using the latest version.

It is a reliable solution. Performance-wise, Nexthink is very good, and with each version, it is improved and stable.

It is a scalable solution, and the cloud version is easy to scale.

The technical support is good. We have a director for professional support with Nexthink.

The initial setup was complex because there were issues with the infrastructure, and we had to build it. We needed about 20% help from the vendor for deployment, and it took us two months to complete the deployment.

There are application owners who manage the maintenance, such as updates or performance issues. We have about 50 people using Nexthink.

The return on investment is great.

Direct cost varies between $10 to $30, and MSP prices are different. There can be additional costs with additional modules, but that varies depending on how the contract is signed.

I rate this solution a ten out of ten. Compared to other solutions, CIS Track is more traditional, and Nexthink is more modern and well marketed.

Currently, we are using it very extensively. We use it for active use cases where we solve end-user problems. Without notifying them, many of them we are resolving, and we are using the tool for notifying some communication emails as per users.

The best thing is the remote actions that we can play on all the devices. 

The campaigns are great. When you want to notify the user, we can easily drive them and send them a notification for the environment or anything really critical. If we need to move very quickly, we can use them as well.

The solution is stable. 

The product detections could be better. It will wait for our confirmation to solve a one-time solution. However, it could be a multiple-time solution. For example, if my team's add-on is crashing, if Nexthink is doing one-time activation, its regular need is not monitored. The next day it'll come and recheck and fix the issue. 

We would like to have default drive details. 

We'd like Nexthink to handle auto-detection stuff.

The initial setup needs technical knowledge. 

I've been using the solution for four years. 

I started using from 6.23. That is an older version of on-prem. Then we moved to the cloud.

It is a stable product. There are no bugs or glitches. It doesn't crash or freeze. 

It is a product that can scale. 

We have about 100,000 people in our company that use the solution.

Technical support is fine. We are satisfied with their level of assistance. 

Positive

We chose the solution to understand the device performance in order to reduce the service disk volume.

The initial setup has a moderate amount of difficulty. There may be many requirements that need to be addressed. It will require some technical skills. If you are not technical, you will likely find it difficult. 

While the length of deployment depends on the environment, for us, it took 15 days for the cloud deployment.

We find the solution to be worth the price. 

I'm a partner of Nexthink.

Potential users need to consider their environment and think about the most impacted areas. It's best to work with the Nexthink team to see how they can best resolve your issues. You need to find out what the value is and if it will help before you agree to procure it. I'd also advise comparing it to other solutions, such as Assist Track, and seeing what's going on and what might be best.

I'd rate the solution seven out of ten. It is a good product however, a lot needs to be improved in its detection method and they need more AI technology. 

In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

improved the endusers experience.

Reduced the number of Service desk tickets

Improved employees productivity

Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

The tool should review & improve its pricing and performance. 

It also has to improve the patch management tasks and controls.

Must review the security feature and benefits

I have been working with the solution for more than 15 years. 

I would rate the solution's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. 

The product's support is not responsive and flexible. It takes time and depends on your support program. 

Positive

Different manual and limited tools.

The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks. 

Highly skilled vendor team experts

I have seen ROI with the tool's use. 

I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use. 

Different Microsoft tools but could not fulfil the proper enterprise desktop management.

I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers. 

We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines. If the end user is experiencing issues with a hard disk, we know that capacity will be approximately 80%. We will then do rear triggering on the end user machines. 

We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them. 

Out of our 10,000 licenses, we would like a dashboard that shows which machines are active and which machines are un-active.

I have been using this solution for two years.

This is a very stable solution. 

This is a scalable solution. 

When I reach out to the Nexthink support team, they are very friendly. They take at least two to three hours to reply to emails. 

Neutral

We use SysTrack as well as Nexthink and both tools are the same.

Our organization used a VM machine and the setup was easy. It took two to three hours. 

It was done by an in house team.

This solution is improved each time there is a version update. The 3.91 version has an improved GUI model that is very fast compared to the older version. It is a very user friendly tool. 

I would rate this solution an eight out of ten. 

We mainly use Nexthink as a help desk tool for individuals, level one support, and responding to whoever complains from his PC. 

The search engine functionality that Nexthink has on the finder is terrific, you just search as you would be searching on Google and everything will show up for you.

Nexthink provides you with information and gives you an idea of what exactly is happening. You are able to identify if there is a wrong hard disk coming up plus lots of visibility on the endpoint wether it is a PC or a server.

The view of the agents on the PC side was showing more information than the one on the server side, there are some gaps that the server is not really covering up.

One of the issues we faced on the server side was false-positive findings for example. If I want to schedule a report to show the last time the servers were patched or updated, it was showing or reading the registry that Windows was showing.

Unfortunately, the agent was reading the registries instead of seeing the updates that were installed which caused false reports.

They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased. Previously, it was fifty, if I am not mistaken, or one hundred. 

It would be nice to have detection and contain the endpoint. For example, if you have an application that is installed and you do not want the user to use it whenever you double click on it, then it should not open for you and give you a message that this application was blocked. 

When it comes to security, Nexthink should be automatically able to detect a bank card number that the user is trying to copy and is trying to do something with it. Let us say, for example, they shared it over an email. This is where Nexthink should capture this moment and send the information to the security department alerting them.

I have been using Nexthink for the past three or four years.

It is stable. We did not face any problem with it during the entire time that I was maintaining it. The only item that you will face, which is a normal issue where an endpoint outside of your domain, and when you connect it to the domain, you will discover that that agent is way too old because you are using an on-premises set-up instead of a cloud set-up.

Nexthink is definitely scalable. I was able to do that with no problem at all. 

I needed to contact technical support two or three times and I requested help from the vendor, or actually from the people who implemented the solution in the first place. To be honest, I would rate them a ten because they were so good. The service technicians were polite. They tried to help me, and if they could not assist me, they would follow up with me about the issue.

Positive

It was easy. In the beginning, there were people who did the implementation and when we decided to expand the scope to include the servers, I did it by myself, and it was very straightforward. For the server itself, it was two to three days until it was up and running and pitching all the information syncing with the other search engines. 

Handling multiple endpoints can be very difficult. I would say if you have a big organization Nexthink will be a big asset for them.

I would rate Nexthink an eight out of ten.

We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

The ability this product gives to be more proactive with issue resolution has improved our users experience.

With this solution we are able to link issues to automatic actions that will solve the problem.

We are also able to link the actions to campaigns, which will message the users and link the actions to an FAQ. This can then be reported in a dashboard. All of this is done automatically so there is no manual intervention needed.

One other good thing about this platform, is that changes and improvements are made regularly, so it evolves continuously.

We would like to see the reporting in this solution improved. At present there are gaps in the data it reports.

There is no function to schedule actions to carry out larger fixes, or send campaign messages in the product, which would be useful to have.

We would also like the ability to monitor windows services, such as Teams calls.

We have been using this solution for nearly three years.

We have found this solution to be pretty reliable, in our experience.

This solution is very easy to scale up, whether adding devices or users.

The technical support for this product is very good. They reply quickly and are very helpful.

The initial setup of this solution is pretty straightforward. It's just an agent, an executable or MSI, and was very easy to configure for our administrator.

The hierarchy of the platform is the only thing that has to be configured during implementation, so the only required two people. The full process, from start to deployment, took one week.

The ability to be more proactive with issue resolution has reduced our maintenance costs and increased the life expectancy of our devices. This has also improved the overall performance of the system, which has improved the user experience.

The fact that everything runs automatically, also means that the cost of manually monitoring the network is reduced.

We recommend that organizations use the information that is presented from this solution, and learn from it's data on where issues are regularly occurring.

I would rate this solution a nine out of ten.

We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

We also appreciate the fact that this product offers integration with other software, this makes it more universally usable.

The stability of this solution could be greatly improved to avoid performance issues.

We would also like the product to be developed in order for it to support non-Windows platforms.

We have been using this solution for just over three years.

We have found that the stability of this solution is not particularly good, and can cause issues with record integrity.

We have found the cloud-based version of the solution to be very scalable. However, on-premises the scalability could be limited, and require extensive design beforehand.

The support for this solution could be significantly improved. We have found that our issues require five to seven days for a resolution to be found, as the first-line support team are not able to assist us. We have also experienced incidents where a planned upgrade was due to take place, but we have not been notified that it was happening.

Neutral

The initial setup of the product was a very straightforward, repeatable process for us as we are using the cloud-based version of the solution.

We implemented this solution using a vendor team, and their level of expertise was excellent.

As a business, we have found that our ROI from this solution has been seen in the reduction in the amount of support incidents being experienced by our customers. The ROI from this product is cumulative over time, and requires ongoing, proactive monitoring work with our customers.

We would advise organizations who are considering this solution to use the cloud-based variant if possible.  The setup for the on-premises version of the product is complex, and implementation can be lengthy.

This product requires a lot of focus to be placed upon the functionality that is really needed, in order for it to be really valuable to an organization.  Also, we would advise that this is an ever evolving solution, where the full benefits of its use would be realized over a period of time and not immediately after installation.

I would rate this solution a nine out of ten.

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

They can improve the Nexthink action module.

We've had Nexthink for at least three years, if not more.

It is a very stable and mature solution.

It is installed on all machines in the organization, but its number of users is very limited. Its users are basically admins. So, it is installed on every machine in the organization, but it is used by the IT. The end-user compute support team uses Nexthink mainly to manage end-users and communicate with their machines.

 I'm not aware of whether there was something similar to this.

It is not a difficult thing to set up Nexthink. There is nothing complicated about it.

It is a very good solution. We're satisfied with Nexthink. You just need to try it out. It works well. It has a couple of competitors, and you should just see which one suits you more.

I would rate it an eight out of ten.