Nexthink Reviews

I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

Mostly we're using the solution for internal purposes, for our internal employees. Whenever we are using applications or any laptops, usually we will face system performance issues. This tool has been able to identify proactive services or any proactive obligation, which was causing those issues. We are using Nexthink finder, which will give proactive information about the applications or services, which are causing our system to perform badly. We investigate and we find resolutions. We are approaching all endpoints and resolving those issues, even before a user is raising a request. Basically, the product allows us to be proactive and deal with problems before users even know there are problems.

The aspects related to IT analytics were good. Previously in our organization, we were not using any tools for maintaining our IT-related issues. Once this application was implemented in our organization, we were able to find lots of issues, and we became more proactive and resolve issues proactively in our environment.

The initial setup is very simple. 

We haven't had any issues with stability.

The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding. 

For example, if we take a UiPath as an application, even a non-coding person can use UiPath to create a code, without even having knowledge in coding. Similar to that, if there could be an option in Nexthink that could help administrative people so that they could work without being dependant on developers, that would be ideal. 

We are using this application for a graphical representation as well, for our internal review purpose. I'd like to see different templates. If they include more in the next release, that would help us to give a representation in a different way, that would be helpful. If they offered infographics as part of reporting, it would help us provide information to our leadership and IT teams. 

We've used the solution for four years now. 

We were using a smaller hardware configuration, and, after the implementation, we increased our hardware configuration to a minimum of 8GB of RAM. Overall, we are not facing any issues. 

We have 10 people who are dedicated to working on Nexthink. However, we use it to cover our entire organization. Most are using it indirectly, not directly.

We haven't faced any issues with scaling.

We were not using any solution previous to implementing this product.

The initial setup is easy. We have only a 10 member team in our organization. That 10 members team is supporting our entire organization and even though we are limited, we didn't find any difficulties in deployment or implementation.

Deployment took around one week since we have lots of endpoints in our organization and we needed some time to verify and validate a CMDB database and update that in the Nexthink. 

We have different teams that handle various parts of the organization, and therefore, maintenance is spread out across personnel.

I'm just on the administrative side. I do not have any insights in terms of licensing or pricing.

I would recommend Nexthink as a good application to use in organizations that need to proactively identify their IT issues. Without disrupting end-users, we can use this application as one of the research or analytical tools to resolve their issues proactively.

I'd rate the solution at an eight out of ten. We've mostly been pretty happy with its capabilities. 

The tool should improve its pricing and performance. It also have nothing related to patch management. 

I have been working with the solution for more than 20 years. 

I would rate the solution's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. 

The product's support is not responsive and flexible. It takes time and depends on your support program. 

Neutral

The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks. 

I have seen ROI with the tool's use. 

I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use. 

I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers. 

I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.

Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful. In the next release, Nexthink should include the features from the cloud version that are missing in the on-prem solution, like application experience and deck checking.

I've been using Nexthink for two-and-a-half years.

Nexthink is stable - sometimes we discover bugs, but once they are reported, Nexthink fixes them in the next release.

The initial setup was straightforward, and the deployment took two to three days.

I advise anybody using Nexthink for the first time to get the basic certification to learn about Nexthink and how to use it. After that, they should use a demo version to practice before deciding if they want to install it. I would give Nexthink a rating of eight out of ten.

We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

Nexthink has helped out organizations by reducing the number of level one incidents. That is the most beneficial outcome that we have experienced because we have been more proactive. Whereas before, the user was contacting the help desk. With the new proactive approach, our team is contacting the user and solving the issues instead of them contacting us. We are identifying the major issues before they happen. Proactiveness is the code of the solution.

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.

I have been using Nexthink for approximately five years.

Nexthink is stable. However, they keep releasing the new version every month or maybe twice a month. That is a problem. There should be at some period in which the updates or the upgrade fix the environment enough for it to become stable. For example, we upgraded from one version previously, and then everything is fine. Then you wait another 20 days and then you have to upgrade everything all again. You need to upgrade your server and the client to maintain compatibility and similarity between clients and server. The number of upgrades and updates should be reduced. These small updates should not be as frequent. They should package all the features and then release the big upgrade after five or six months after receiving feedback. They should fix all the major issues and release a stable version rather than releasing a small update and asking us to upgrade every now and then. It is frustrating.

Nexthink is scalable but the problem is finding the information to do it is a challenge. The information is not readily available. If you want to do the scalability on your own, you cannot do it. You do not have the necessary information. You will need to reach out to the vendor and they will do it for you. They are controlling all of the information preventing people from learning on their own.

We have a client where this solution has been deployed that has more than 50,000 users. If I calculated all our client's users together the number would probably be close to 1 million.

We have plans to increase the usage of this solution based upon the number of business use cases that we have.

The technical support is satisfactory but the first level of support needs improvement. They do not have a lot of knowledge and are forwarding the requests to someone else.

The installation is straightforward and not that complex. The whole infrastructure deployment would take two to three hours with two people.

The Nexthink environment is maintained by the administrator team.

I would recommend the cloud platform. The on-premise solution we are using will be phased out at some point.

I rate Nexthink a seven out of ten.

This solution allows us to provide quality support to our end users.

I like everything about this product.

The next release could use some improvement in the tools that are provided.

I have been using this solution for the past five months.

This is a stable solution, I am happy to be working with it.

Scalability is huge with this solution.

I would recommend this tool to anyone considering getting it. This tool will work within your environment to help reduce the number of incidents and problems within the environment.

I would rate this solution a ten out of ten.

• Security and compliancy management 
• Global CA 5000 workstations in 30 countries with multiple IT organizations.

• Preventive maintenance of end user devices. 
• Number of service incidents dropped by more than 20%.

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

• Go into IoT (mostly Linux based). 
• At this moment, it is only Windows and mobile (Android and iOS).
• It lacks support for IoT and most network equipment.