Best Customer Feedback Management Solutions

What is Customer Feedback Management?

Customer Feedback Management involves collecting, analyzing, and acting on customer feedback to improve products, services, and overall customer satisfaction.

To learn more, read our Qualtrics XM Platform vs. UserVoice Buyer's Guide (Updated: December 2024).

The top 5 Customer Feedback Management solutions are Qualtrics XM Platform, eZee iFeedback, Wonderflow, zenloop and Alchemer Mobile, as ranked by PeerSpot users in November 2024. Qualtrics XM Platform received the highest rating of 8.8 among the leaders and is the most popular solution in terms of searches by peers, and Alchemer Mobile holds the largest mind share of 18.2%.

Customer Feedback Management solutions help organizations systematically gather customer feedback across different channels, analyze the data to gain actionable insights, and implement improvements. These solutions often integrate with CRM systems, social media platforms, and other customer touchpoints to provide a comprehensive view of customer opinions. Effective management of customer feedback can lead to enhanced customer experience, better product development, and increased customer loyalty.

What are the critical features to look for?

Multi-channel Feedback Collection: Allows gathering feedback from email, social media, web surveys, and in-app.
Advanced Analytics: Provides in-depth analysis and reporting tools to interpret feedback data effectively.
Integration Capabilities: Seamlessly integrates with CRM systems, social media platforms, and other business tools.
Real-time Alerts: Notifies relevant teams about pressing issues or trends in real-time.
Customization Options: Offers customizable templates and survey questions tailored to specific needs.

What benefits or ROI should users consider?

Improved Customer Satisfaction: By addressing and responding to feedback, organizations can improve overall customer satisfaction.
Product and Service Improvements: Insights from feedback can guide product and service enhancements.
Increased Customer Loyalty: Engaging effectively with customers through their feedback fosters loyalty and retention.
Better Decision Making: Data-driven insights aid in making informed business decisions.
Higher Efficiency: Streamlined feedback management processes save time and resources.

In the retail industry, Customer Feedback Management solutions help track customer satisfaction with products and services, leading to targeted improvements. In the tech sector, companies use these solutions to gather feedback on software and hardware performance, which informs future development. In healthcare, feedback management helps medical facilities improve patient care and service offerings by addressing feedback promptly.

Having a robust Customer Feedback Management system enables organizations to better understand their customers' needs and preferences, driving continuous improvement and fostering a customer-centric culture.

Buyer's Guide

Qualtrics XM Platform vs. UserVoice

December 2024

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Helped 824,053 peers since 2012

Customer Feedback Management solutions mindshare

As of December 2024, in the Customer Feedback Management category, the mindshare of HappyFox is 18.2%, up from 5.8% compared to the previous year. The mindshare of Alchemer Mobile is 18.2%, up from 5.8% compared to the previous year. The mindshare of eZee iFeedback is 13.6%, down from 25.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Feedback Management

Top Customer Feedback Management products

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#1 Ranked

Qualtrics XM Platform

Organizations use Qualtrics XM Platform to gather customer feedback, assess content, and manage engagement. Features include drag-and-drop surveys, AI-driven text analysis, and real-time dashboards. Users seek better Salesforce integration and graphical tools. Concerns include feature limitations, survey data migration, participant management, and improved data visualization.

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eZee iFeedback

eZee iFeedback is a versatile online feedback system for hotels and restaurants which allows to build stronger relationships with guests and customers, giving you complete freedom on how and when to collect feedback from guests. Powered with robust features, eZee iFeedback will give hotels and restaurants utmost liberty when engaging customers.

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Buyer's Guide

Qualtrics XM Platform vs. UserVoice

December 2024

Free Report: Qualtrics XM Platform vs. UserVoice

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824,053 professionals have used our research since 2012.

Wonderflow

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions.

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zenloop

zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized & personalized measures to retain satisfied customers & win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring & Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller & Paul Schwarzenholz as well as Lukasz Lazewski & is based in Berlin with 60 employees. The investors include Nauta Capital & Piton Capital.

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Alchemer Mobile

Increase app store ratings and reviews, identify the features customers want, and respond to customer feedback without disrupting your mobile users’ experience.

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Simplesat

Simplesat's fun, customizable surveys reflect your brand, elevating the feedback process. This playful personalization sparks increased response rates and nurtures brand loyalty. More than collecting feedback, Simplesat deciphers it. Our dashboards offer a digestible overview. Dive deeper for insights, or craft custom reports to find specific answers. With our Slack and Microsoft Teams integrations, receive instant feedback notifications. Prefer email? Subscribe for alerts. Don't miss a beat and close the feedback loop anytime, anywhere. Simplesat's end-of-survey review buttons amplify 5-star reviews. Display positive feedback live on your website and sync stellar ratings to your CRM to reveal your biggest fans.

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See which vendors are best for you

Use our free recommendation engine to learn which Customer Feedback Management solutions are best for your needs.

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824,053 professionals have used our research since 2012.

HappyOrNot

Learn when, where, and why your customers are happy (or not) with our simple and intuitive customer feedback platform to identify improvement areas and capitalize on growth opportunities. Let your customers share feedback instantly with our user friendly Smileys while the experience is still fresh in their mind. Find patterns, share customer insights, and engage your team to do the same. A clear data dashboard highlights key metrics and KPIs. With HappyOrNot, you have the power to make data-driven decisions that improve customer satisfaction and drive long-term growth. Optimize your operations and ensure best practices for increased profitability. Repeat for continuous success and improved feedback loop.

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Usersnap

Usersnap is a central place to organize & track bugs and collect user feedback. Key features include: Real-time collaboration, Contextual information, ad-hoc feedback widget and seamless integration.

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HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

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HappyFox vs Alchemer Mobile

PowerReviews

PowerReviews' software helps more than 1,000 brands and retailers collect, display and syndicate customer reviews and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights. The PowerReviews Syndication Network helps clients reach hundreds of millions of in-market shoppers on leading e-commerce sites and search engines. For more information, visit www.powerreviews.com.

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PowerReviews vs Alchemer Mobile

Survicate

Marketing, website conversion, product, and support teams use Survicate to capture and act on feedback from customers and prospects.

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Survicate vs Qualtrics XM Platform

Kampyle

Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.

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Kampyle vs Qualtrics XM Platform

HunchBuzz

Innovation software product that helps manage ideas and feedback from your staff, employees, external stakeholders and customers.

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UserVoice

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.

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Crewhu

Crewhu is a customer feedback, gamification, and recognition platform built for MSPs that makes it easy to engage and excite your team by focusing on the metrics that matter to improve performance, keep customers happy, and grow your organization.

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unitQ

unitQ is an essential tech tool for identifying product quality issues, featuring real-time analytics and user feedback integration. Its valuable features include seamless troubleshooting and detailed insights. Users have noted room for improvement in customization options and integration processes.

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Get Satisfaction

Get Satisfaction helps customer-centric organizations engage millions of consumers in meaningful conversations about their products and services, every day. The Get Satisfaction community platform transforms these conversations into powerful user-generated content and insights, enabling businesses to create differentiated customer experiences, acquire more customers and bring new innovations to market. Headquartered in San Francisco, Calif., Get Satisfaction's customers include Citrix, HootSuite, Intuit and Kellogg's.

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Get Satisfaction vs Alchemer Mobile

Upland RO Innovation

RO Innovation empowers revenue teams to create, deploy, manage, and measure targeted customer reference and marketing content, so they can win more deals faster. Users can access RO Innovation from leading CRMs, such as Salesforce and Microsoft Dynamics, or directly via an intuitive standalone interface.

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Upland RO Innovation vs HunchBuzz

Idiomatic

bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. show you a summary (generated by AI) of each critical topic, representing a group of similar tickets so you don’t have to read each ticket to understand trends in your data.sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel. improve your support experiences by automatically routing and escalating tickets based on the customer issue.build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.

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LazyMonkey

LazyMonkey offers a robust solution for automating workflows, optimizing operational efficiency across diverse sectors. Users can enhance productivity through seamless integration and intuitive design, tailoring processes for specific business needs.

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