Service and Support
Azure DNS customer service is generally considered good. The Microsoft support team is responsive and knowledgeable, with varying levels of service based on specific support plans. While some users find rapid assistance, others note occasional delays. Users appreciate not needing external support. Communication improvements could benefit certain regions. Premium plan users often receive quicker responses, but satisfaction varies among users with different experiences, ratings ranging from seven to ten. Issues are resolved with a coordinated approach when multiple technicians are involved.
Deployment
Azure DNS's initial setup is often described as straightforward and easy. Some rate the process highly, noting its simplicity and quick cloud-based deployment. It typically requires minimal configuration but can depend on the environment's needs. For some, it takes just a few minutes to a few hours, while others complete setup in a few weeks, including testing and migration. Generally, users find the deployment process intuitive and efficient, often requiring only basic setup skills.
Scalability
Azure DNS exhibits high scalability, rated between three and ten out of ten by various administrators. It can support numerous users effortlessly, with Microsoft handling scaling in the background. Many organizations are increasing their usage, indicating its capacity for enterprise demands. It efficiently manages changes and caters to both medium and large environments, offering seamless additions to name servers. While some see room for improvement, the general consensus highlights Azure DNS as a robust choice for scalable DNS needs.
Stability
Azure DNS is regarded as highly stable, with many rating its stability between eight to ten out of ten. Users report minimal stability issues, and Microsoft's management contributes to its reliability. Some users acknowledge the need for multiple DNS configurations across global regions to ensure high availability and fault tolerance. While the stability is praised, there are reminders of potential challenges during installation and improvements needed in scalability, reflected in ratings as low as seven out of ten.