Service and Support
Barracuda Cloud-to-Cloud Backup customer service and support receive positive feedback. Users find the technical support good and responsive. The availability of Japanese language support in Japan is noteworthy, setting it apart from others with support mainly in English and located in China or the USA. Many have not encountered major issues, indicating reliability. The support team is recognized for fostering strong relationships with customers, enhancing satisfaction and trust in their service.
Deployment
Users found Barracuda Cloud-to-Cloud Backup easy to set up, completing it within a day. Setup is straightforward with vendor support. Familiarity with requirements is helpful. Permissions for Microsoft 365 accounts are needed, but the process is smooth after initial steps. Licensing and data loading are simple, guided by documentation. The deployment time is quick, around 45 minutes, although backup duration depends on data size. Some manual processes may feel outdated, yet functionality is efficient once configured.
Scalability
Barracuda Cloud-to-Cloud Backup is scalable and manageable, supporting thousands of accounts with minimal personnel. It is recommended for small to medium-sized and some large enterprises but not solely large ones. Users rate its scalability highly, noting its capacity to handle data increases without limitations. Payment is usage-based, allowing for flexibility in storage needs, and its design supports a broad range of user numbers efficiently.
Stability
Users find Barracuda Cloud-to-Cloud Backup exceptionally stable. It ranks ten out of ten in terms of stability. It operates reliably without crashes, freezes, bugs, or glitches. API integration with incremental parameters is seamless, enhancing performance. There are no reported issues, indicating excellent operation. Barracuda Cloud-to-Cloud Backup consistently delivers reliable results, affirming its consistent and effective performance.