I once faced a problem with the tool, but I remember that I managed to work without a VPN, and then the problem with the product was sorted out somehow. An option to connect not only with the username and password but also through SMS in an easy manner is something that needs to be added to the tool. When I changed the way I connect to the tool to the SMS option, I did it because I bought a new phone, and it had a problem connecting with the tool, after which I had to go to the settings to change it, so I felt it was not very intuitive. In other platforms, the user will have two options to connect, one of which is with a username and password, and the other one is with an SMS.
