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Citrix Gateway Reviews

Vendor: Citrix
4.1 out of 5
Badge Ranked 1
432 followers
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What is Citrix Gateway?

Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. Citrix Gateway provides users with secure access and single sign-on to all the virtual, SaaS and web applications they need to be productive.

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Citrix Gateway is the #1 ranked solution in top Universal Access Gateways, #2 ranked solution in top SSL VPN solutions, and #11 ranked solution in top Enterprise Infrastructure VPN solutions. PeerSpot users give Citrix Gateway an average rating of 8.2 out of 10. Citrix Gateway is most commonly compared to SonicWall SMA: Citrix Gateway vs SonicWall SMA. Citrix Gateway is popular among the midsize enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 48% of all views.
Buyer's Guide
Citrix Gateway
March 2025
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Citrix Gateway mindshare

Product category:
Universal Access Gateways
As of March 2025, the mindshare of Citrix Gateway in the Universal Access Gateways category stands at 47.2%, up from 42.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Universal Access Gateways

PeerAnalyst reports based on Citrix Gateway reviews

TypeTitleDate
CategoryUniversal Access GatewaysMar 7, 2025Download
ProductReviews, tips, and advice from real usersMar 7, 2025Download
ComparisonCitrix Gateway vs SonicWall SMAMar 7, 2025Download
Suggested products
TitleRatingMindshareRecommending
SonicWall SMA4.144.4%90%14 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Citrix Gateway is valued for its security features, including dual-factor authentication and Web Application Firewall. It provides load balancing, VPN, and seamless remote access. Users appreciate its flexibility, ease of use, and scalable configurations. Citrix Virtual Apps, Desktops, and the ability to integrate with platforms like Azure and AWS enhance its functionality. The gateway supports a smooth user interface and reliable connectivity, offering robust performance and stability for organizations' networks.
  • "These days, I find Citrix products to be very stable, and there is no need to struggle with them."
  • "I find Citrix Gateway valuable for its capabilities as a reverse proxy, providing security to applications exposed to the Internet."
  • "Citrix Gateway improved the security of the access of our applications outside the network."

Room for Improvement

Citrix Gateway is critiqued for an unfriendly interface, complex setup, and high cost. The load balancing and multi-factor authentication require improvements. Cloud capabilities, VPN speed, and integration features need enhancement. Users seek better logging, automation, and support services. Simplifying configurations, enhancing security, and improving dashboard functionality are mentioned. Some are dissatisfied with WAF and desire more innovative solutions. Stability issues and costly WAF sections are noted, leading some to consider alternatives.
  • "I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model."
  • "Focusing more on AI features could further enhance its performance."
  • "The first level support is very poor."

ROI

Citrix Gateway delivers a return that varies by business model. Its security measures are effective, safeguarding systems and maintaining operations. Citrix Gateway offers benefits including significant cost savings through protection against threats, such as data breaches or ransomware attacks, thus preserving financial resources.

Pricing

Enterprise buyers find the Citrix Gateway pricing high, with costs ranging from $5,000 to $15,000 annually, depending on the licensing model and region, especially in Africa. Options include annual licenses, monthly subscriptions, and CapEx models with ongoing maintenance fees. Many users consider it a premium solution compared to competitors, with the capacity to invest in quality. Some users mention additional costs for support and strategic planning is necessary due to its expense.
  • "I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model."
  • "Citrix is quite expensive."
  • "There is a need to make yearly payments for licensing purposes. Also, it is not an expensive one."

Popular Use Cases

Organizations utilize Citrix Gateway for secure remote access, load balancing, and VPN connectivity. It supports virtual desktop infrastructure and application delivery control. Facilitating multi-tenancy, Citrix Gateway is pivotal in automating subject data and providing single sign-on. It enables remote access to development environments and company networks, enhancing endpoint evaluation and application filtering. Citrix Gateway integrates mobile device management and SSLVPN features, extending virtualization benefits while ensuring robust network security across various industries.

Service and Support

Technical support for Citrix Gateway receives mixed feedback. Many find it responsive and helpful, rating it highly, while others note improvements are needed in response times and engineer expertise. Some users experience delays, lack proactive communication, and face challenges finding resolutions without guidance. Training videos and wizards are suggested. Issues with time zones and less experienced engineers affect satisfaction. Despite some challenges, support can be effective when escalated.

Deployment

Citrix Gateway's initial setup varies in complexity, with some finding it straightforward and quick, while others face challenges requiring planning and expertise. Environment and prior experience significantly influence ease of deployment. In certain cases, deployment takes a few minutes, while intricate configurations demand weeks. Familiarity with documentation and prior training eases the process. Users emphasize the importance of conceptual work and proper network configuration strategies to minimize downtime and streamline the deployment process.

Scalability

Citrix Gateway exhibits varied scalability depending on use cases and needs. It handles both medium and large businesses effectively and can scale from small to thousands of users. While some find scalability smooth, others report challenges, especially with newer versions. Licensing plays a key role in scalability. Citrix's integration with platforms like Microsoft enhances its scalability potential, allowing deployments across multiple locations and enabling expansion in user capacity according to organizational requirements.

Stability

Citrix Gateway stability is well-regarded, with many users highlighting its strong performance and reliability. They rarely encounter issues like bugs or crashes, and upgrades are straightforward. While some note minor problems, such as certificate management or initial setup, these are not pervasive. Stability scores range from 7 to 9 out of 10, indicating a generally satisfactory experience. Despite occasional update challenges and previous vulnerabilities, Citrix Gateway is considered a dependable, stable option by most organizations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Citrix Gateway Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
48%
Financial Services Firm
8%
Computer Software Company
5%
Healthcare Company
5%
Government
4%
Manufacturing Company
4%
Comms Service Provider
3%
Retailer
3%
University
2%
Energy/Utilities Company
2%
Construction Company
2%
Real Estate/Law Firm
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Non Profit
1%
Legal Firm
1%
Insurance Company
1%
Media Company
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Pharma/Biotech Company
1%
Performing Arts
1%

Compare Citrix Gateway with alternative products

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Learn more about Citrix Gateway


Citrix Gateway was previously known as Citrix NetScaler Unified Gateway.

Citrix Gateway customers

Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders

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Product Categories

Product Categories
Universal Access Gateways
SSL VPN
Enterprise Infrastructure VPN

Popular Comparisons

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Citrix Gateway reviews

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VivekKumar10 - PeerSpot user
Co-Founder at Virajo
Verified user of Citrix Gateway
Feb 6, 2025
Enables secure remote access and load balancing with enhanced protection features

Pros

"I find Citrix Gateway valuable for its capabilities as a reverse proxy, providing security to applications exposed to the Internet."

Cons

"Focusing more on AI features could further enhance its performance."

What is our primary use case?

My primary use case for Citrix Gateway is to facilitate secure and remote access. I use it for load balancing and dual-factor authentication. It acts as a reverse proxy appliance to secure applications exposed to the Internet.

What is most valuable?

I find Citrix Gateway valuable for its capabilities as a reverse proxy, providing security to applications exposed to the Internet. Key features include load balancing, dual-factor authentication, clientless VPN, and Web Application Firewall (WAF). 

The product effectively helps me protect the organization's network from potential threats, thereby securing our environment from hackers and ransomware attacks.

*Disclosure: My company has a business relationship with this vendor other than being a customer:
Read full review (460 words)
LD
Information Technology Division Director at Ethiopian Roads Administration
Verified user of Citrix Gateway
Jul 31, 2024
Offers secure connectivity, built-in VPN but stability could be enhanced

Pros

"If you need to share resources across a corporation, I would recommend this solution."

Cons

"Stability and security could be enhanced."

What is our primary use case?

We use it for load balancing with NetScaler. It also has a VPN for secure connectivity.

How has it helped my organization?


*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (333 words)
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Mohit-Jain - PeerSpot user
Senior Software engeneer at a financial services firm with 10,001+ employees
Verified user of Citrix Gateway
Aug 13, 2022
Smooth, easy to use, and reliable

Pros

"I didn't have any hiccups or issues with it."

Cons

"Sometimes the input-output has issues."

What is our primary use case?

We primarily use the solution for our virtual machines. We use it to access development environments. 

What is most valuable?

It's pretty smooth. I didn't have any hiccups or issues with it. The solution is stable. It is easy to use.

It does basically what it is meant for.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (399 words)
SG
External Access Services Specialist at GlaxoSmithKline
Verified user of Citrix Gateway
Jun 9, 2022
Product version discussed: 13 N-1
Provided the ability for remote work during the pandemic

Pros

"Providing our organization the ability to work remotely was the most valuable feature of Citrix Gateway. I also enjoy that they are always adding features."

Cons

"As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust."

What is our primary use case?

I use Citrix Gateway daily. We are expanding the usage all the time.

The solution is for external users who want to get into the office network. We provide external access to external users so they can access the application.

How has it helped my organization?

During the pandemic, many people were unable to go to the office. Citrix Gateway enabled them to work from home and access the office network.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (353 words)
AL
Chief information manager at Mohammed V University
Verified user of Citrix Gateway
Jun 5, 2023
A highly scalable solution that collects and analyzes logs effectively

Pros

"The product enables us to collect logs from the systems."

Cons

"The product should be more secure."

What is our primary use case?

We can use the product to access the local network. Also, we can create rules to maintain access, responsibilities, and authority for individuals. We can also generate logs using the product.

What is most valuable?

The product enables us to collect logs from the systems. We can analyze the logs in SCM for incident and event management.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (252 words)
PeerSpot user
Pre-Sales at a computer software company with 11-50 employees
Verified user of Citrix Gateway
Sep 22, 2024
Allows to configure several policies for conditional access and offers security

Pros

"Citrix Gateway improved the security of the access of our applications outside the network."

Cons

"The first level support is very poor. "

What is our primary use case?

It is for any type of company. If someone works with Citrix products, it makes sense to deploy Citrix Gateway because it can look inside the ICA protocol. No other products in the market are able to do that.

How has it helped my organization?

Citrix Gateway improved the security of the access of our applications outside the network.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (751 words)
CD
Network security engineer at SC Johnson companies
Verified user of Citrix Gateway
Jan 3, 2024
A stable and straightforward solution that has a responsive support team

Pros

"The product is straightforward."

Cons

"The tool must provide better integration and connectivity."

What is our primary use case?

We use the solution for remote access.

What is most valuable?

The stability is good. The product is straightforward. We can get access from anywhere.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (242 words)
KamleshRikibe - PeerSpot user
Senior Network Engineer at SK International
Verified user of Citrix Gateway
Aug 31, 2022
Simple to install, plenty of online documentation, but slow VPN

Pros

"Citrix Gateway is stable once I am connected."

Cons

"Citrix Gateway could improve the speed of the VPN. I sometimes have to wait for 10 to 15 minutes to get connected and other times when I am connected I have to abort, and reconnect. "

What is our primary use case?

I use Citrix Gateway mostly for communication with my other networks because I'm connecting through public domains. If I am not connected to the network of my company, I won't be able to get access to any of my services or check the connectivity to the other locations.

What needs improvement?

Citrix Gateway could improve the speed of the VPN. I sometimes have to wait for 10 to 15 minutes to get connected and other times when I am connected I have to abort, and reconnect. 

In a future release of the solution, they should improve the performance of the VPN and overall ease of use.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (335 words)