Citrix Gateway Reviews

Users consistently noted that Citrix Gateway provided a significant return on investment by enhancing remote access capabilities, streamlining administrative tasks, and boosting productivity. Many highlighted cost savings from reduced downtime and improved security.

Many users find Citrix Gateway pricing high compared to market alternatives, with annual costs typically around $4,000. Licensing models include annual licenses, CapEx purchases with yearly maintenance, and monthly or three-year subscriptions via Citrix Cloud. Additional fees exist for support and partnerships. Some users rate affordability as moderate, while others see it as expensive, especially in regions like Africa. Enterprise level options offer potential discounts for multi-year agreements.

• "Citrix is quite expensive."
• "There is a need to make yearly payments for licensing purposes. Also, it is not an expensive one."
• "The solution has a yearly licensing fee."

The primary use case of Citrix Gateway includes enabling remote access, load balancing, controlling application delivery, and providing VPN connectivity. It is used for virtual desktop infrastructures, automating data and application filtering, consolidating remote access with single sign-on, ensuring secure communication, and accessing development environments. Organizations use Citrix Gateway for security, managing endpoints, and logging into VPNs across various industries such as finance, healthcare, media, and manufacturing.

Citrix Gateway's customer service and support receive mixed feedback. Some users rate it as good, responsive, and fast, while others find the response time slow and the help desk struggling without wizards. There's also a call for better training and proactive communication about patches. Some users haven't required support yet or rely on vendor assistance. The time difference and experience level of engineers are additional concerns for some users.

Opinions on Citrix Gateway's initial setup vary. Some find it complex, requiring significant time and expertise, often needing detailed configuration and integration efforts. For others, the setup is straightforward and manageable within a few hours or days, especially with adequate documentation or prior experience. While some note dependencies on network setups and hardware resources, others highlight ease and quick deployment with minimal complexity.

Citrix Gateway is praised for its scalability, with ratings mostly between seven and nine out of ten. Many users highlight its flexibility to handle different workload sizes, from small offices to thousands of users, across various deployments. Some note dependency on the specific version or model used. Generally, organizations report minimal issues with scaling, needing only a few maintainers. License requirements and the platform's virtual nature also contribute to its scalability.

Citrix Gateway is frequently described as stable and reliable. Many users rate its stability between seven and nine out of ten, citing no bugs, glitches, or crashes. Some mention the need for proper internet access for optimal performance. Minor issues were noted, such as certificate replacements and occasional setup problems, but these did not detract significantly from the overall positive feedback. Citrix Gateway is praised for consistent performance and minimal need for supervision.