Service and Support
Contrast Security Assess provides responsive and helpful support, with quick response times and knowledgeable staff. Many users appreciate their enthusiastic and accommodating team, noting rapid responses to inquiries. Some have experienced delays in comprehending custom requests, but most find communication efficient. Despite some challenges with troubleshooting via cumbersome log files, the technical support is generally rated positively, often resolving issues promptly through web or email submissions. Contrast is recognized for its top-tier standard support.
Deployment
Initial setup for Contrast Security Assess is straightforward for many, involving adding the jar file to JVM arguments. Instructions are clear, but deployment varies by organization size and complexity. While some complete setup quickly, larger environments take longer due to multiple teams and applications. Users highlight easy integration with Java, .NET, and PCF, though automation is challenging due to varied applications. Maintenance involves collaboration with different teams, focusing on agent deployment and data management.
Scalability
Contrast Security Assess exhibits strong scalability, integrating well with various applications regardless of complexity. It allows widespread deployment across different environments, both cloud and on-premises. While some challenges exist in automation and technology support, organizations can scale efficiently with a robust change-management strategy. The ability to expand usage across multiple teams is significant, but requires initial setup and familiarization by key personnel. Development teams are gradually adapting to the platform due to its comprehensive application security features.
Stability
Contrast Security Assess exhibits significant stability, with most users experiencing minimal downtime and effective support. Some challenges arise from unsupported applications like ColdFusion and occasional performance impacts on specific applications. However, many find it reliable once deployed, with maintenance and monitoring streamlined. Assess performs well in preproduction and is robust for development sites. Users appreciate its smooth operation, high stability, and efficient handling of traffic.