Service and Support
Cradlepoint NetCloud customer service and support are highly praised, with technical assistance described as excellent. While some experience delays in response times, many rate the service as among the best, scoring it a nine or ten. Users have experienced effective support that resolved issues quickly, especially when transitioning from third-party integration challenges. Satisfaction levels are generally high among those who have engaged with Cradlepoint support.
Deployment
Many users found Cradlepoint NetCloud's initial setup straightforward and easy to manage, often requiring just one administrator. Despite some complexity in configuring automatic failover, the process was largely seen as intuitive, especially with the use of NetCloud Manager. Maintenance is manageable, with updates being as simple as pushing a button. Teams, ranging from supervisors to entry-level employees, successfully handle setup and ongoing management. Working with partners facilitated a seamless setup experience.
Scalability
Cradlepoint NetCloud is recognized for scalability, effectively replacing routers and firewalls in various locations. Deployment covers thousands of users, from IT representatives to directors, with management through cloud monitoring. Medium to large enterprises benefit from scalable features. Two dedicated support personnel can manage and report performance efficiently. Users experience varied deployment speeds, and success in different environments, suggesting adaptability. Overall, it handles both small setups and extensive deployments seamlessly.
Stability
Users state Cradlepoint NetCloud offers reliable and consistent stability. They note that the platform ensures uninterrupted connectivity and performs well under various conditions. Users appreciate its resilience and dependability, indicating minimal downtime and strong signal maintenance. They also find the system robust for different deployments, highlighting its capability to support multiple devices seamlessly. Several users mention its effectiveness in maintaining network performance, which consistently meets their expectations.