Service and Support
ElectroNeek's customer service receives mixed feedback. Some users consistently find the team responsive and helpful, with rapid responses to tickets and queries within 30 minutes. Ratings for technical support vary, often falling between seven and eight out of ten, highlighting positive experiences. However, other users note delays in addressing issues, suggesting some inconsistency in response times. While many express satisfaction with the helpful and timely support, a few raise concerns over occasional slow correspondence.
Deployment
Most users found ElectroNeek's initial setup easy, with straightforward installation and deployment. New users required time to adjust; complex setups took longer. Users with programming knowledge found deployment intuitive. Teams with developers, business analysts, and architects facilitated the process. Some companies completed courses provided by ElectroNeek for better integration and efficiency. Cloud deployment was noted, and collaboration with ElectroNeek representatives provided guidance.
Scalability
ElectroNeek is generally viewed as scalable, though opinions vary. Some users highlight the need for improvements, while others find it suitable with adaptability features like modular programming and sub-programs using JavaScript or Python. Teams ranging from two to over 20 users benefit from its automation capabilities. The scalability rating varies, with some users hesitant to make a full judgment due to limited testing. ElectroNeek partners with reputable entities like Apollo Studios.
Stability
ElectroNeek shows significant stability, with many expressing satisfaction in its reliability and consistency. However, others note minor challenges, particularly with varying platform versions, leading to mixed experiences. Evaluations range from six to seven out of ten for stability. It's regarded as stable but not without occasional issues, especially compared to other technologies like UiPath. Users experience performance variations, particularly in UI automation, and some personnel changes have occurred within teams using ElectroNeek.