Everbridge Mass Notification Reviews

I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that require immediate notification. It doesn't have to be emergencies or dangerous situations, but notifications that need to go out to a very broad audience very quickly.

We've used it for power outages, weather events that might impact the students on campus, police activity, and earthquakes and natural disasters (although those events haven't been too serious). Everbridge gives a heads-up to our students who live on campus and our staff members who are working on campus to pay attention to and just be cautious about certain things.

The main advantage is that we are able to keep in constant communication with a very wide audience. At times, we have close to 10,000 students who are actually taking classes at our university. We also have a couple of thousand staff members. That's a wide audience and, at times, we need to communicate very urgently and quickly with them. Everbridge has allowed us to do that very efficiently.

Before we had Everbridge, if there was an emergency situation, we would have our campus safety people physically go to different locations and try to communicate. We also have a public address system over which we could try to just send out an audible message, but they're not as efficient. If we need to contact everybody very quickly, being able to contact people on their devices is helpful. Everbridge also allows us to push things to social media, digital signage, and to campus-run devices such as lab computers. We're able to push those notifications way more effectively through the use of Everbridge.

In terms of productivity, I'm sure our campus safety and communications teams see it as a necessary tool for those events. I don't know that they feel that they could do their jobs correctly without something like Everbridge. Everbridge has been that mass notification tool for us for almost 10 years now.

It has features that enable us to build dynamic audiences. We know, for example, that certain students live on campus while others are commuters. We sometimes target notifications to those who live in a certain area. That's a definite improvement over where we were before.

Having various audiences that we want to target in Everbridge helps save time. We also build notification templates so that if an emergency situation comes up, we are not writing things word for word, rather we're using those templates and filling in a minimal amount of data and pushing those messages out as quickly as possible. We've gained on the accuracy and efficiency of who we're targeting with these notifications.

I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to technological or safety risks runs through my team.

We use Mass Notification to provide alerts about extreme weather events. We're located in the mid-Atlantic region, so hurricanes are common, but we also use it for ice storms, snow, tornadoes, etc. We use Everbridge to send notifications to our teammates and ask them about their status.

For example, we send follow-up questions to impacted teammates, asking them, "Hey, do you need anything? Do you need help? Can we reach out to you?" The tool enables two-way communication. In the past few years, we've also used Everbridge to complete daily check-ins for COVID-19. Some of our facilities are high-density, so we wanted to make sure that we ask questions about symptoms before our employees come to work. It was just a simple "yes" or "no" question that allowed us to understand the employee's health status. We were sending thousands of messages every day. 

The third use case would be any emergency, such as a security threat. We can use Everbridge to inform employees of an event that may impact them, such as a protest or a shooting. We might send out a message telling them to avoid the area. 

Everbridge allows us to protect our most important asset: our employees. We must protect the people who make deliveries for us, sell our products, work in our facilities, or come to an office. Without a tool like Everbridge, we have no way to communicate with a large number of people in seconds. Some employees don't have direct access to company-based email, but they usually have personal devices. Some of them have company devices, but many do not. The vast majority do not have company devices, so we use Everbridge Mass Notification to communicate with them directly.

My team's mission is to minimize risks to our facilities and people. We protect our people, care for them, and check on them to ensure they're okay during a crisis. Doing this also helps grow our bottom line because we can avoid paying large claims to impacted teammates. 

In general, employee safety creates massive value for our organization. If we prioritize employee safety from top to bottom, it affects productivity, morale, and turnover. We're retaining employees because people want to work for an organization that cares about them. 

It sends a message to a frontline teammate that the company cares enough to communicate with them even though we don't directly benefit financially from it. We're asking about their well-being and their families during an emergency. Everbridge allows us to fulfill that vision through a simple communication tool. It enables us to build a safety culture throughout our organization.

While Everbridge hasn't affected my productivity personally, it was helpful during COVID. We could communicate from a high level when teammates were quarantined or symptomatic to recalibrate and adjust at each location. Aside from that, I don't think it has affected productivity per se.

Everbridge helped us save time when we send out communications. Before we had Everbridge, we had to use call trees and spreadsheets to contact each employee one by one to check on them. When a storm came through, we had supervisors pull up the spreadsheet and call. Using Everbridge, we can quickly send a notification, and everybody gets it simultaneously. Everybody can respond or acknowledge that they received it within a couple of seconds.

We use Everbridge for various emergencies where we must rapidly notify everyone at a location simultaneously. For example, we once had multiple tornadoes touch down close to one of our sites, so we sent notifications to that site. I believe it was in Oklahoma City.

The company notified the 200 employees working at that location, asking them if they needed any help or if their homes were affected. We quickly got responses back from some people who had damage to their homes, and we assisted them.

Everbridge is an improvement over our previous tool, which was harder to use and took much longer to send notifications. It also had limits on the messaging options for each person. We get more responses because we can quickly send messages to more modalities. We're reaching more people a lot faster than we used to.

I work in security for an aircraft manufacturer, so our mission is to ensure employee safety. With Everbridge, our primary goal is communicating information as quickly as possible to our employees to guarantee their safety. Everbridge has significantly contributed to that objective. We've reduced the lag time between sending notifications out and reduced nonresponse.

Everbridge reduced the time it takes to send a mass notification by about 15 minutes. It isn't a considerable amount, but it can make a difference when there's a potential risk to life safety.

I work for a higher education system with 17 institutions, so Everbridge is deployed across 19 locations. We have 12 colleges, five universities, and two system offices. Each has staff, faculty, and students receiving notifications.

We primarily use Everbridge for notifications about extreme weather and other emergencies. We also use the solution to send other higher education information about tuition payments, registration, etc. We also had grant-funded mental health support during the pandemic, so we used it to announce those services to students.

Right now, we aren't using any other Everbridge solutions, but we are trying to deploy the mobile app. There are a couple of other things we're looking into for events, but it hasn't been deployed yet.

We've discussed expanding use, but Everbridge discourages using the platform for anything besides emergency notifications. They want recipients to understand that it's an emergency when they see this type of alert. The company is steering us away from using it for other purposes, like notifying students when registration is open. However, this is the only mass messaging system with all contact information. I think we could define the messages so that people can differentiate between emergency and non-emergency alerts. This could be done by using different wording or including a subject line that notifies them that it's an emergency. 

We are a system of 17 colleges and universities, and we previously lacked a single platform for sending mass messages to all locations. Everbridge allows us to reach out across multiple channels, including home phone, cell phone, emails, work email, personal email, etc. You can populate a host of different data types and send a notification using various methods in one swoop.

The safety and security of our students are priorities. Everbridge helps us reach more people, and people are now expecting notifications. They know the messages should be coming, and I always get messages from people who didn't receive them. Everybody is pleased to be on the list and feels assured that they will be notified.

Everbridge can improve productivity, depending on how you use it. For instance, during COVID, we had students getting COVID relief checks, but they weren't cashing those checks because they didn't know whether they were valid. We used Everbridge to send mass notifications verifying that the checks were valid. 

We also followed up with students to notify them to cash their checks because they would expire. Everbridge enabled us to reach out to thousands of people who would've gotten these checks with the push of a button. It saved a lot of staff time and effort.

Everbridge is a time-saver in emergencies. We primarily use the platform for weather-related emergencies. Using the built-in features, I can post one message and have it go out to our mobile devices and post to social media sites like Twitter and Facebook. 

We also had some security breaches or phishing situations where we could reach all our users to inform them what happened and how to react. It's difficult to reach thousands of students, staff, and faculty. Everbridge ensures we reach everyone.

We're a law firm with 200 employees; 90% of the firm is based in New York, and we have seven other offices, five of which are out of the country. 

We initially started using the solution for business continuity purposes, but since the pandemic, we switched to using it for IS outages. When we had hurricane Sandy, we used the platform to send blast notifications to everybody in the organization, informing them the firm would be closed. Now we use it more for IS purposes; we use Microsoft Outlook, and if there is an outage, we can fall back on Everbridge to send a message that our systems are down and report back as soon as they are up again.   

We can now contact our staff outside our network, which is essential when we have system or network outages. Everbridge is the only way we can send a message to everyone, primarily via text to their cell phones. 

The solution helps contribute to our organization's business goals and mission because we operate 24/7 and always look out for our employees. 

The platform has increased our productivity since we started using it for IS outages; if we experience an issue with Outlook, we can still contact all our staff by phone. That alone saved a couple of hundred phone calls to our help desk from employees reporting problems on Outlook. 

This solution is primarily used as one of our emergency notification methods, and we use many of the solution's features. If there's a significant emergency on campus, we can alert our community, faculty, staff, and students via text, voice calls, and email. We also have Everbridge tied into our social media so we can push alerts there, and we use the RSS feature to push notifications to our primary website. In one scenario, we had a significant emergency response from police and fire on the campus, and we used the solution to send out messages multiple times throughout the day. Initially, asking people to avoid the area, but also countering rumors and providing updates. In another instance, we had to close a building earlier than planned due to an unexpected incident. Most recently, we've been using what we call timely notifications via email only; it's a requirement under federal law for universities to inform individuals when crimes occur on or around campus. Unless we need people to take immediate action, such as seeking a safe location, we can send alert emails using a template. We have specific users with limited access and can only send out alerts via email using the created template, which is a good feature.   

We have two main campuses in Chicago that are relatively close to one another, with our staff spread across both campuses. We typically use the web version of the solution, but a few of us have the ManageBridge app that allows us to use it from our phones, although that isn't our preferred method. Approximately 20 staff split across two departments with different roles have varying levels of access to the platform. I'm in Public Safety which is in charge of security on campus, and we have several users who can send alerts. However, we typically rely on our Marketing and Communications department, responsible for launching emergency notifications. We work closely with them, and both departments ensure the facts are correct and the language is tweaked before notifications go out. Fortunately, we've had a little time in most emergencies to get the language right before sending the message. 

Everbridge contributes to our mission; it's conducive to keeping everybody safe and informed about emergencies on campus. It's a great tool, and while we can get information out inside our buildings using speaker systems, fire alarms, etc., for those outside of buildings or on their way to campus, we need to make sure they know to stay away or that they are informed, depending on the situation. The university has a substantial commuter population, so our communication must extend beyond just the buildings. The solution has been essential to keeping that communication running during emergencies.  

Everbridge Mass Notification increased our productivity; it's much more efficient than sending out emails as we used to. Additionally, the product we used previously took more time and wasn't as reliable as Everbridge. We can use the solution from any browser and even launch it from our phones if we have to. This flexibility saves time.

We use the solution when we want to get a message out to all of our staff or throughout the state. We use it to notify them of service unavailability and other issues, including emergencies such as power outages. When we have inclement weather, we use the solution to inform staff if they don't have to come into the office or if they need to take any precautions.  

We also use Urgent Desktop alerting by Everbridge; it's similar to Mass Notification and allows us to send alerts to company desktops.   

The most significant benefit of using the solution is leveraging multiple ways to contact our staff; we can get to them by email, text, and phone to ensure the message gets through. Then there's the feedback loop to inform us that they successfully received the message. We noticed the benefits of using the product immediately.   

Regarding Everbridge contributing to our business goals and mission, it enhances our communication, helps us keep our staff informed, and serves as a tool for our continuity of operations plans.  

The product dramatically increased our organization's mass notification capabilities, especially in our ability to verifiably contact.  

The platform has improved our productivity by making it easier to communicate through multiple methods and streamlining and providing accurate notifications around events.   

We use Everbridge for emergency notifications within our organization and send out calls for staffing. The mass notification suite is the only Everbridge solution we're using now. I had a call with Everbridge about six months ago to look at some of their ancillary solutions. We haven't delved into it too much, but I generally prefer consolidating on a platform and going with one vendor if I can.

My company operates two hospital systems in Oklahoma. We have a physician-owned hospital, two primary acute care facilities, and 70 ambulatory centers around the state. 

About 30 people have direct access to Everbridge, but our user base is around 3,000. Several departments regularly use the platform. The registration staff is responsible for any critical event notifications. The nursing department uses it for staffing notifications, and the IT team sends critical communications regarding outages and upcoming maintenance activities.

Everbridge has several benefits. We can put out calls for staffing needs daily. These messages can be targeted to campuses, job roles, and specific floors that are short-staffed. This feature has been highly effective. We also have mass notifications that we send out for other reasons, like system outages, safety threats, etc. I can generate those notifications in seconds. Spinning up alerts, sending them, and tracking their utilization is effortless.

Everbridge helped us get in front of issues. We have several folks that I would refer to as system-wide directors who spend a lot of time traveling between campuses. We needed a mechanism to get notifications to them regardless of where they were. Everbridge's architecture allows me to accommodate that workflow and others unique to my organization.

We didn't have a solution before, so Everbridge was a considerable improvement in that sense. Email was the only mechanism we had for mass notifications, and it was highly ineffective.

Everbridge is essential. In addition to inclement weather events, we've got incidents like mass shootings. We had an incident recently at our partner campus next door, and we used Everbridge to send out alerts to our staff for that potential mass shooting event. 

The solution also increased productivity. We've had high-status areas that otherwise would have gone unstaffed had we not been able to use Everbridge to put those calls out. Also, we get surprise audits from our various credentialing agencies. Everbridge allows us to put teams on alert when those surprise audits happen so we can prepare those areas for visitors.

I haven't calculated how much time I've saved using the solution, but it eases the burden of figuring out which teams I need to connect with and what messages I need to send. I can get into the system and fire off a notification in 30 seconds. It's highly efficient.